Manorcare Health Services - Rossville

Manor Care Rossville is the worse place to send a loved one to. If you care anything about your relative or loved one do not send them here. The nursing staff neglect their patients. I've spent many hours each day looking after my mother because whenever she rings for help the nurses and techs purposely ignore the bell while they sit at their station laughing and talking loudly as if it's a party environment. Another patient called for help many times and wound up falling, shes almost 90 years old. My relatives had to scream for help for her roomate 4 times before help came and the nurses station is very close to her room. I informed the senior management (3 of them) about my concerns and none of them cared. They were more concerned about shutting me up than solving the problems that plague their establishment. They've mixed up my relatives medication almost everyday, she had to resort to writing down the days and times they administered her meds. One day they came to give her the medication around 6:45pm but they forgot to include other meds and informed her that they'd be right back with the other meds, she kept calling for them every 30 mins and they never returned or responded until 2 hours later. The food she's been served is terrible, one day we couldn't even recognize the meat that she was served and asked the tech and servers, they initially said they didn't know and in the same breath said "turkey", upon asking other staff I was told 30 minutes later that it was "either" pork or beef. My relative is constantly given foods outside of her dietary restrictions set by the doctor. This facility should either be closed down or they should fire their staff and rehire new people who are actually empathetic, caring and attentive...qualities their current staff are lacking...

The social worker chose ManorCare Health Services. The whole place looked decent, and there was no odor in it. The food is also OK.

My mom is at Manor Care - Rossville. All of the staff are very friendly. Whether it be the person at the front desk, the activities directors, the nurses and techs, or the people cleaning the floors - all are welcoming and caring. The nurses and techs are attentive and keep me notified of any changes as they occur. I really feel that she is getting good care. I asked my mom how she felt, and she agrees. She says she is content. The only reason I gave 4 and not 5 stars is that the rooms are small, and each room is shared by 3 residents. That can make for cramped quarters, for sure.

Hello ; My wife has been at this facility before for rehab and her care there was fair at best if not poor. During her previous stay which was for rehab ended abruptly when we (the family) were told that she had reached the pinnacle of her care and further rehab was fruitless. We argued to let her continue her rehab since she had only gotten 1 months rehab. this fell on deaf ears and she was discharged. She was sent back to this facility in Junw 2012 for rehab after a 12 day stay ay franklin square hospital. Again we have been told by the rehab people that like before any further rehab would be useless. Like before we took her home and worked with her and she improved greatly over what manor care said she would. I guess well have to rehab her at home to get the desired affect since manor cares professional rehab staff cant do it. After reading the review guidelines for these reviiews im sure miy entry will not be seen because its to negative and sheds too much light on the poor performance at Manor Care Rossville.