My mother-in-law is living in Brookdale Towson. Were happy with it. We chose it because of its proximity to our home, it seemed well-run, clean, and she has a beautiful, 1-bedroom apartment. The food seems good, they have a lot of activities, they take them out to places, they do things in the facility, and it seems like a good environment. They have multiple choices for each meal. She has some food restrictions and they accommodate her.
Brookdale Towson
Offers Assisted Living and Memory Care
18 Reviews
6451 North Charles Street, Baltimore, MD 21212
Call
(800) 385-2527
Reviews of Brookdale Towson
Assisted Living Reviews for Brookdale Towson
January 18, 2019
I am a friend or relative of a current/past resident
July 23, 2018
I visited this facility
Brookdale Towson was much smaller and nowhere near as nice as where my mom is. The people there that I saw were less capable. The opportunities were much smaller. The place was also dingy. They had activities and amenities, but they were less organized and didn't have separate rooms for them.
Provider Response
We regret that we were unable to meet all of your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.
January 04, 2018
I am a friend or relative of a current/past resident
My sister has been a resident for 12 months but is in the process of moving out. This is the worse place. First she was over charge for 11 months for service that was not provided. I tried for 10 months to get this corrected. Finally after 11 months they finally corrected the over charge but with no reimbursed. The service is very bad. On weekends their are hardly any Aides to assistant the residents. The Nurses staff are very incompetent. They almost never give her medication correct. Would not recommend this place to another
Provider Response
We are sorry to hear we are not meeting your expectations. We are committed to providing the highest-quality service and care for each resident and hope you will call our Resident and Family Connection Team at 877-400-5296 to discuss your concerns.
April 19, 2015
I am/was a resident of this facility
I live in Emeritus. The staff is very nice. They have a very good staff here. They could improve on the menu though. The dining room is very nice. We have the best apartment in the building. My husband and I have a two-room apartment. We brought some of our own things. I like it very much. As for activities, they can play cards, and they can do puzzles. They can do any kinds of entertainment they want to do. They have entertainment most everyday. Every Thursday, they take us for a two-hour scenic tour. Every Friday, they take us shopping. Every other Wednesday, they have what they call 'Lunch Bunch,' and we go out to lunch. Regarding security and safety, that could be improved -- on weekends especially. I would recommend this facility to others. I don't think we could do much better especially when it comes to service and the nice people that are working here.
March 25, 2015
I visited this facility
I visited Emeritus at Towson, and I had a very good impression with the place. I thought it was very clean, and there was a lot of activity for the residents like games. I was very impressed. It was a very nice place, and it seemed to be very organized. Everybody was very friendly, and the dining area was very nice.
I was very impressed with their menus and the way they serve the meals. But we couldn’t afford it.
I think it was a well-rounded environment for senior citizens. They take them shopping and doctor’s visits, so their family doesn’t have to worry about that. I like the apartment’s setup.
February 09, 2015
I am a friend or relative of a resident
The staff was excellent at the Emeritus at Towson. They were very supportive, very helpful, and very nice. They were a great fit for my father who has Parkinson’s disease. They had a studio and one-bedroom apartment. My dad had a studio, and it was of good size for him. The food was OK. They had a number of activities like bingo, exercises, and movies.
November 19, 2014
I am a friend or relative of resident
My dad has been a resident at Emeritus for the last year in the memory care floor. The care givers have been warm and patient and have provided excellent support. Facilities are well kept and each room has a private bathroom. Dining room is inviting with a large common room for residents to watch tv or do crafts. There is regular musical entertainment. Choosing a place for my dad was not easy, but we are happy with the choice we made at Emeritus.
November 19, 2014
I visited this facility
Emeritus at Towson was nice. I like it. Everything was very nice. It was one of the nicer places. They have bingo and memory care-themed activities. Food was nice. The staff was very nice. The rooms were carpeted. They're very homey. However, their price was a little high.
November 17, 2014
I visited this facility
We went to Emeritus Towson and we like this facility. We like the size of the rooms. They have a living room and a bedroom. We like the ambiance of the place. When we walked in, everybody was friendly. My dad is a veteran and they have a wall with all the veterans in the facility, and that was pretty cool too. Definitely this facility would be our first choice for my dad. I know they have different kinds of exercises that my dad would like. I like also that they have a community area where people can come down. Every day they make sure that they have something the residents can attend.
September 29, 2014
I visited this facility
They gave me a tour at Emeritus for both assisted living and memory care. They were very nice; they gave me a lot of good information and were very welcoming. They said they had people come in and entertain, they have meal tables with other people, and they have a little kitchenette during the day where people can go if they get hungry which I thought was nice. It was very clean, very up-kept, and I didn’t see anything upheaval. The place is very nice with a very big dining room place for people to sit, and it was very homey. They showed me some of the menu items that they served; it looked very good and nutritious.
August 14, 2014
I visited this facility
I really liked the Emeritus. The rooms were nice. I just wasn't sure that was the best placement for my mother. They were right next to a Catholic church. My mother was Catholic, and I really like that. The staff was very nice.
June 10, 2014
I visited this facility
We visited the Emeritus, and we were unimpressed with it. The people were nice, but it had a urine smell. I think the location is good. The people seemed very nice, but it's an older facility. The amenities did not appear to be as nice. The rooms were not as nice. We saw the dining facilities; they were OK. I don't think it's a bad place.
May 29, 2014
I visited this facility
Emeritus was fantastic, but it was too expensive for us. It was great. I just think that it was so nice; I wouldn't mind it for myself. It was probably for people who have high incomes. The dining area was great. The staff was excellent. They followed up on us. They were very professional, too. The facility was excellent. It was also very clean. You would think you were in a hotel or a spa. It was very nice.
May 20, 2014
I visited this facility
I had a very good visit at Emeritus. The staff was great. They were friendly and informative. They even gave me snacks and they were very good. The rooms and the dining area were both very nice.
June 19, 2013
I visited this facility
Emeritus at Towson was farther from my home but it was absolutely wonderfully. It was on the same level as it's counterpart in Pikesville. The staff was great and their director was fabulous. It seemed like everyone had gone to How-To-Be-Nice-To-People 101.
September 22, 2012
I visited this facility
Emeritus at Towson is an assisted living center near the Greater Baltimore Medical Center. It's open daily and provides assisted living care as well as care for those with Alzheimer's disease and other memory issues. The setting is very pleasant and the building itself is very southern and looks almost like a manor. There is lots of greenery and walking paths as well. Inside the halls were quite clean and the seniors had a lot of freedom. There were activities like bingo and songs, as well as special visitors from time to time. The staff were very pleasant and treated the residents with respect, although there was one nurse that seemed to be having a bad day and was slamming things around a bit. The patient I visited had dementia, but seemed to feel at least somewhat safe, although she cried when I tried to leave, but that is the sad thing about diseases of the mind that can happen to the elderly. Overall, I would recommend Emeritus to someone looking for assisted living for their family.
June 15, 2012
I am a friend or relative of a resident
I was only there for one visit for my grandfather so I didn't see too much. The staff seemed OK and the facilities seemed adequate. I do remember my grandfather was upset though because he wanted to go back home as soon as possible but the doctors and/or staff was trying to keep him there pretty much against his will "for his own good" as they had put it. There was an ubiquitous feeling of depression throughout the facility and people everywhere did not really seem happy or positive about life. It felt more like a place where old people just went to wait and die more than an active health facility that was trying to help them get better. I was glad to leave it when our visit was over and I felt sad for my grandfather. He left a few days later and I was very glad to hear that.
December 07, 2011
I am a friend or relative of a resident
My mother is a resident of Emeritus at Towson and I think that it is a wonderful place! My mother was very reluctant to move to an assisted living center since she liked her independence, but I insisted since she needed some help getting around. Since moving into Emeritus at Towson, my mother has been very happy. She is allowed to go about her business but can easily access help if she needs it. Another great thing about this assisted living center is their memory care program, which caters to those with memory problems. My mother is in the beginning stages of dementia and this has been a great service for her, and offered me a lot of comfort. Another great thing about this facility is its location and the grounds. It does not feel like it is in an isolated place, which was key for my mother's approval. The grounds are wonderful and very well kept. Overall, I am really glad that my mother is at Emeritus at Towson!
Questions about Brookdale Towson
What ongoing training does the staff receive in dementia care?
All staff is required to have monthly Brookdale Training as well as state required training. CPR and first aid training.
Describe the overall population of assisted living residents at Brookdale Towson. What is their average age? What are their favorite things to do?
The overall population is 40% men and 60% women. Total of 69 residents in assisted living and 23 in memory care. The average age is 83. The residents enjoy the lunch outings, weekly store trips and our on site entertainment. We have residents in our community as young as 68 and as old as 100.
What programs or activities does Brookdale Towson offer to enrich residents' well-being?
Every residents is provided a monthly calendar listing of all programs and activities. Brookdale Towson offers weekly happy hours with entertainment, shopping trips, scenic rides, lunch outings, a variety of exercise programs, cooking demos by our chef, art projects, painting, crafts, coffee chat, bingo, movies, flex your brain and monthly birthday parties with entertainment are just to name a few. Our resident also enjoy the monthly book mobile. Monthly counsel meetings. Brookdale also offers on site physical therapy, occupational therapy and speech therapy.
What places are near Brookdale Towson or within walking distance for assisted living residents to enjoy?
Brookdale Towson is located next door to a church which is within walking distance. There are also many churches in the area. A major shopping mall and public library are within a 5 minute drive from the community. Many restaurants and grocery stores are close by as well.
What transportation services does Brookdale Towson offer to assisted living residents?
Brookdale has a shuttle available to residents for doctor appointments.
What makes the chef or dining program at Brookdale Towson exceptional? What kind of menu can assisted living residents expect?
We are proud to announce that our chef was awarded the SILVER SPOON this year. Lifespan sponsors a yearly event and competition between 20 - 25 assisted living and independent communities. Each chef is required to create their choice of an appetizer, dessert or main dish. and then voted on by a panel of judges. Brookdale Towson proudly walked away with the Silver Spoon, which is like winning the Oscars in the dining world!! Our chef has also been awarded the PEOPLE'S CHOICE AWARD 4 years in a row. Our dining program offers 3 meals a day with unlimited snacks. All meals are prepared on site with fresh meats, fruits & vegetables. Homemade soups and salad dressings. Every meal is seated, with a menu for residents to choose from. Each table has an assigned server to create the perfect dining experience. Residents can choose from 5 different entrée options along with a choice of vegetables and desserts. Our chef is more than happy to accommodate residents in need of special diet needs.
What safety features or security measures does Brookdale Towson offer to assisted living residents?
Every resident wears a GPS life alert pendant to accommodate their needs 24/7. All private bathrooms are equipped with slip resistant floors, pull cords, grab bars next to the toilet and in their walk in showers. Walk in showers also have a seat for safety. All doors in the community are secured from 8:00pm to 8:00am for safety. Visitors before 8:00am or after 8:00pm use the call button to enter and exit the community. Receptionist onsite from 9:00am to 8:00pm. Our memory care is a secured environment to ensure the safety of our residents. Nursing 24/7 as well as resident aids. Wander guards in assisted living. Safety railings in all hallways.
How does Brookdale Towson keep residents' families informed about their loved ones?
Our community is continuously keeping our residents informed regarding their loved one. Facebook postings, calls as needed, email, text, postings throughout the community and at the front desk. Mailings and emails to families for family and friend events. Our executive director sends a monthly newsletter via email to ensure families are updated on events, programs, etc. Family meetings at any time at the request of the family. Our executive director and health and wellness director will request family meetings to discuss any concerns as necessary.
What is the care staff-to-resident ratio at Brookdale Towson during daytime and nighttime hours?
Assisted Living - Our entire community has 24/7 nursing which means we have an actual nurse over night physically in the community to access any situation that might arise. 2 residents aids in assisted living over night and 3 during the day. In addition 3 nurses are in the community administering meds. Health and wellness director, charge nurse and resident care supervisor on site during regular business hours and rotating weekends.
If Brookdale Towson accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Brookdale gladly accepts dogs and cats. Residents must be able to take care their pets. Our community has a lovely courtyard and front grass area as well. We also have walking paths to walk dogs.
What ongoing senior care training does the staff receive?
Our staff is required to have monthly Brookdale training as well as state required training. CPR and first aid training.
How many staffers are on duty in the daytime and overnight?
Memory care has 23 residents total. Our entire community has 24/7 nursing which means we have an actual nurse over night physically in the community to access any situation that might arise. 2 residents aids in memory care over night and 3 during the day. Health and wellness director,charge nurse, resident care supervisor and memory care director on site during regular business hours and rotating weekends. Dedicated nurse specific to memory care administering meds.
What safety features or security measures does Brookdale Towson provide to protect residents who wander?
Brookdale offers wander guards to residents that may wander. The door alarms if a resident gets to close to front and back doors in the community. All staff and managers are fully aware of any resident wearing a wander guard as an extra precaution.
What programs or activities does Brookdale Towson offer to keep residents engaged? How does the staff engage residents' long-term memories?
Clare Bridge/Memory Care offers a full schedule of activities that occur 7 days a week. These activities include but aren't limited to exercise classes, art therapy, live entertainment, singing, dance therapy, raised gardening, cookouts in the courtyard, scenic rides, lunch outings, cooking demonstrations by our chef, weekly happy hour and brain power are just a few. Our memory care director provides the family with a " Life Story" form to be completed. The life story of each resident helps our staff learn about and get to know each resident before moving into the community.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our health and wellness director assesses residents before admission, 30 days after admission and quarterly. Family can request assessments at anytime as well as our health and wellness director.
What techniques does Brookdale Towson use to support memory care residents during mealtimes?
Clarebridge programming. Aromatherapy, music, staff assistance, food tool augmentation as needed. Restaurant atmosphere-cloth tablecloths and napkins, real utensils etc. Refresh program that stimulates the senses.
How does Brookdale Towson keep residents' families informed about their loved ones' health?
Our health and wellness director, charge nurse, memory care director or dedicated memory care nurses will inform families about their loved one's health. Their means of communication is mainly by phone and then email if necessary.
Describe the neighborhood around Brookdale Towson. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Brookdale is surrounded by several upscale neighborhoods within walking distance.
Is Brookdale Towson affiliated with a hospital if more care is needed?
We are minutes away from two major hospitals. GBMC ( Greater Baltimore Medical Center) is 1 mile from the community. University of MD St Joseph's Medical Center is 2.0 miles from the community.
Services and Amenities of Brookdale Towson
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Spa
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Gardening
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
General
- Minimum Age: None
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
About Brookdale Towson
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
Map of Brookdale Towson
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