I would've selected NO STAR if I could've, but you had to pick one to activate the review....
We read the limited reviews, and we took the chance.
My father-in law was taken there after being released from the hospital for a sprained ankle with complications. We needed him back on his feet, so he could go home and tend to himself.
Parking is limited at Spa Creek, especially during the daytime and weekdays when all the staff are there. Plenty of space on nights and weekends though.
The PT people, Raven & Sophia, were great. That's where the good things to say about Spa Creek stop.
The nursing staff were rude and not helpful. Don't ask a nurse for any help, especially one who is not your loved ones assigned nurse. They look at you like they would rather slap you then help you. Needed a bed pan for my father-in law because he was constipated, so they gave him a laxative. Well, if you give someone who is immobile a stool softener, be forewarned they are going to have a B.M., and without delay. After no nurse responding to his buzzer for a half-hour, there is going to be a mess to clean-up. Don't be p.o'd when you do because you didn't give him a bed pan. If there wasn't a loved one visiting who kept on the staff to get such a thing, and the patient was there on their own at nights, he would lay in his own excrement for an hour before being attended to. That leads to chaffing, kind of like a baby who's left in a filthy diaper for a time.
One night about 8 PM, my sister-in law was visiting and requested an ambulance so my father-in law could be taken to a hospital to be treated by a "real doctor" at a "real hospital". He was comatose and always sleeping. His extremities were filled with fluid. Spa Creek's response, he's fine, and sleeping is his bodies way of resting. She asked the night nurse to call an ambulance, but was told, very rudely, if she wanted an ambulance, she needed to call one herself because he was fine. She did call, and the paramedics were treated rudely when they arrived, so much so, my sister-in-law had to go out to the nurse's station and direct them to his room.
He was taken to Anne Arundel Medical Center where he was treated by professional people in a caring manner. The doctor told my wife and sister-in-law that they did the right thing bringing him there because he was suffering from edema (a build up of fluid in the body, in particular, around the heart), and his heart was overworking. So that was the reason for his "sleeping" all the time, not "resting". Hey Spa Creek, that's called "dying".
When he is released from AAMC, we wish he could just stay there until he's back on his feet because the staff at AAMC are the BEST, he will not be going back to Spa Creek.
The only thing we wish from Spa Creek is if we could somehow have the PT personnel, Raven & Sophia, come along to continue their great care of him. They had him up on his feet until his health started to deteriorate.
He hasn't even been in the hospital a week, and he is awake and talking, and, hopefully, on the mend, and ready to be transferred to another rehab facility.