Spa Creek Center

My Mom was at Genesis in Annapolis, Maryland after hip surgery. She had a stage 3 decubitus ulcer which I discovered. I would not put a dog there let alone a human. They took 2 years in replying to my complaint. In the meantime, I am the one that had to cover her after wound care which was a couple of thousand. She received one bath in almost 4 weeks of being there. So sad. I am going to the Health Department with my large file of nursing notes, pictures, and my complaints.

My mom was there for rehab due to hip replacement. Other than the physical therapy, this facility rates extremely low. Some helpful staff, but mostly not good! Nursing staff was awful, made medicine mistakes with my mom’s care. Techs have so many patients they often take too long to assist patients for things like basic bathroom help. Two weeks into my mom’s stay, she developed a serious rash. Was diagnosed, once she was discharged, as scabies!

I would've selected NO STAR if I could've, but you had to pick one to activate the review.... We read the limited reviews, and we took the chance. My father-in law was taken there after being released from the hospital for a sprained ankle with complications. We needed him back on his feet, so he could go home and tend to himself. Parking is limited at Spa Creek, especially during the daytime and weekdays when all the staff are there. Plenty of space on nights and weekends though. The PT people, Raven & Sophia, were great. That's where the good things to say about Spa Creek stop. The nursing staff were rude and not helpful. Don't ask a nurse for any help, especially one who is not your loved ones assigned nurse. They look at you like they would rather slap you then help you. Needed a bed pan for my father-in law because he was constipated, so they gave him a laxative. Well, if you give someone who is immobile a stool softener, be forewarned they are going to have a B.M., and without delay. After no nurse responding to his buzzer for a half-hour, there is going to be a mess to clean-up. Don't be p.o'd when you do because you didn't give him a bed pan. If there wasn't a loved one visiting who kept on the staff to get such a thing, and the patient was there on their own at nights, he would lay in his own excrement for an hour before being attended to. That leads to chaffing, kind of like a baby who's left in a filthy diaper for a time. One night about 8 PM, my sister-in law was visiting and requested an ambulance so my father-in law could be taken to a hospital to be treated by a "real doctor" at a "real hospital". He was comatose and always sleeping. His extremities were filled with fluid. Spa Creek's response, he's fine, and sleeping is his bodies way of resting. She asked the night nurse to call an ambulance, but was told, very rudely, if she wanted an ambulance, she needed to call one herself because he was fine. She did call, and the paramedics were treated rudely when they arrived, so much so, my sister-in-law had to go out to the nurse's station and direct them to his room. He was taken to Anne Arundel Medical Center where he was treated by professional people in a caring manner. The doctor told my wife and sister-in-law that they did the right thing bringing him there because he was suffering from edema (a build up of fluid in the body, in particular, around the heart), and his heart was overworking. So that was the reason for his "sleeping" all the time, not "resting". Hey Spa Creek, that's called "dying". When he is released from AAMC, we wish he could just stay there until he's back on his feet because the staff at AAMC are the BEST, he will not be going back to Spa Creek. The only thing we wish from Spa Creek is if we could somehow have the PT personnel, Raven & Sophia, come along to continue their great care of him. They had him up on his feet until his health started to deteriorate. He hasn't even been in the hospital a week, and he is awake and talking, and, hopefully, on the mend, and ready to be transferred to another rehab facility.

My father was admitted here for the second time. The location is convenient which was my family's priority (next to care, of course). The food is actually better here than at the other facilities in the area. The other patients can confirm it. Is it great? No. As far as nursing facilities go, you are going to appreciate their food more so than any of the others. Unlike most other patient family members, I understand that nursing, aides and other staff have a pretty thankless job. Many of the residents are miserable and don't want to be there and this gets put on the staff. It is a VERY tough job. I can tell which ones actually care, the ones that put on an act when you are there and those that don't care one bit about the well-being of your loved one. There is one in particular that is about to lose an eye if I see her roll them one more time. The response time leaves much to be desired when calling for assistance. I have noticed about an average of 18 minutes the several times I have needed assistance. Eventually, I just do it myself and can't imagine how that is for the patients that don't have the option of family assistance. Sometimes, I don't see any staff for long periods of time which is likely that they are with other patients. The staff to patient ratio is likely not a manageable number but this is going to the be the case at any nursing facility. My biggest issue is there is such a lack of communication. Both times that my father has been here, I rarely or never get a call as to the status of his care. I have no idea if he is progressing, when they think he may be discharged or any other important details. I have never spoken to the doctor that comes once a week (I think) despite requesting so on several occasions. Pros: Facility is clean Nurse supervisor is on top of things while you are there and asking questions or will follow-up on things if requested If there are any incidents, they call to alert of the incident (falls) Clean facilities Food is better than most in the area Con: Absolute lack of communication to patient status

Ok.... So far I have been very unhappy with my mother's stay at Spa Creek. She has been there less than 24 hrs and have nothing but complants. I dropped my mother off and everything seemed fine at 6pm when I left. I purposely asked them multiple times about having my mother's medication. I was assured each time that it was and will be taking care of. I get a call at 1am asking me to bring some of her pain medication from home.?!?!?!? Are you kidding me?!?!?! I have called over 15 times I always get answered but then get transferred and gotten through 3 times.. I sit on hold for up 15 min before hanging up and starting over. The staff can barely speak English and are very hard to understand ( some very rude). This place came highly recommended and this is why I brought my mother here.... After the first 12 hours I'm ready to move her. If today's not a better day it will be her last at Spa Creek.. if you're not compassionate do not become a nurse.!!!!!!! Find a new job...