Hillhaven Assisted Living, Nursing & Rehab Center

Offers Assisted Living, Nursing Homes, and Memory Care

12 Reviews

3210 Powder Mill Rd

Adelphi

20783

Hillhaven Assisted Living, Nursing & Rehab Center

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3.8 12

Jill 2022-11-11 My mother has moved into Hillhaven Assisted Living, Nursing & Rehab Center. The move-in process was very good. Communication was very good. Her room is great, very clean, and very large. She said the food is very good. So far, everything seems OK. There's a little bit of an adjustment period, but it happens everywhere. I don't have any complaints at this point. The facility is always clean, very maintained, well-decorated, and very comfortable. They have a big rehab facility, are very modern, and look very new. I am a friend or relative of a current/past resident

5 5 1

Reggie 2022-08-25 My father will be moving into Hillhaven Assisted Living, Nursing & Rehab Center. They had the best physical therapy space. They had a one-bedroom studio. It was good, they were clean. The staff was all nice and knowledgeable. They were good across the board. I visited this facility

5 5 1

Equity matters 2022-02-07 I have YET to get a straight answer about anything over the past 5 months. All I get is "call back later when someone else is here". SIMPLE questions. Like where did this package from Amazon go? What is your email address to the nurse station? "I don't have one". Really? It is THE most disorganized place. No one gives a straight answer and everyone wants to pass the buck. I don't know how many times I have heard different staff who have different understandings of whatever their current Covid policy is at the time. Then when asked about it, they say, "Oh well, you should probably ask.........." Unbelievable. So dissatisfied. See if you can find ANYWHERE on the website who the staff is or a way to contact them directly. There is only a general number and well I have already mentioned what happens in that case....read above. The only place to email here is based on the relationship to the FUTURE resident. Hard to understand how they stay in business. It can't be for long given the way they operate. I am a friend or relative of a current/past resident

5 1 1

lindy31 2021-09-30 My husband was in this facility for rehab post a knee replacement in April 2021. He was stared at by the staff as they brought him in. He was totally uncomfortable. Should of known to leave then. It went totally downhill from there. The next day my husband got severe diarrhea to the pointvof losing 20 pounds in 3 days. They never treated him until I called to complain. The rooms were not cleaned every day. He was given wrong medication numerous times. The list goes on and on. I even reported it to the State of MD. They did nothing! Don't put your loved one here! I am a friend or relative of a current/past resident

5 1 1

cori l. 2020-12-04 Unfortunately we need to add to the bad reviews of Hill Haven. My father entered Hill Haven’s subacute rehab program after doing very well in hospital based acute rehab. After 5 weeks, during which we were unable to see him due to Covid (understandable) and during which we had very little communication (not acceptable), he came out much weaker and disoriented. He was only home for 4 hours before going into the emergency room with a urinary tract infection that likely contributed to his weakness and disorientation. We have no idea how long he had the infection and how much it contributed to his dismal state. The worse part of Hill Haven was the lack of information regarding his care and goals. We asked to observe remotely or for a videotape of his OT/PT to no avail. If we had, we may have recognized that something was going on affecting his performance. They wanted us to request any written information through medical records and pay for it even though my mother and I have both medical power of attorney and legal power of attorney. From a family and social interaction point of view, they were only able to facilitate ONE video call in five weeks. I tried to reach the director multiple times. He tried to return only one of my calls and I was never able to connect with him. I can not in good conscience recommend Hill Haven and I certainly would not use it for any family of mine ever again. I am a friend or relative of a current/past resident

5 1 1

Smitty2 2017-04-27 Hillhaven is as close to “home” as you will find anyplace! We were blessed to find this facility for my husband who suffered from multiple conditions. He received the best of care from physicians, nurses, therapists, dietitians, and health aids. The staff accommodated his every need: from serving a variety of delicious and nutritious foods, to daily activities that were engaging, and included essential services such as laundry, cutting hair and shaving. Needless to say my husband had a remarkable recovery. He is home, functioning well and enjoying his grandchildren. Hillhaven is an exceptional facility! I visited this facility

5 5 1

Caring98801150 2015-01-19 I visited Hillhaven. The staff was friendly, and the dining area was clean. The grounds were very well-kept. The residents were playing bingo when I was there. It was in a residential neighborhood, and it was a very nice facility. I visited this facility

5 4 1

Terry 2021-10-20 My husband is in Hillhaven Nursing & Rehab Center. The caregiving by the staff has been excellent. He's been there for 30 days now. It's just really outstanding. They are very responsive and very courteous. They're responsive all the time. It's like a very, very fast response and very positive. I just can't even find enough things to say nice about them. They're just so helpful and responsive. Initially they did have activities to keep him busy and activity, but then he tested Covid positive; after that, they had to take him out of activities. I haven't been able to see their facilities, but I think he's happy. I've been in the reception area, but I can't go beyond that because of the Covid restrictions. I could see their gym, and their gym is lovely. It's very convenient to where I live. It's like 20 minutes away. It's reasonably close to the hospital. I am a friend or relative of a current/past resident

5 5 1

RSP 2020-10-01 I was at Hillhaven for rehab. I would give them a good rating. They did what they do very well, and the residents liked it well enough considering it's not home. They had several buildings there, and they had one area for independent living, which seemed OK. They did exactly what they were supposed to do and did it well. The staff was fine. I had no complaints. The only thing I didn't like was they had a complicated shower schedule. You had to go to the shower at certain times, but I wasn't there long enough for it to be a big pain. The food was OK and they were very flexible. You could take it to your room if you wanted to or they could bring it to your room. They had activities fairly often. I am a friend or relative of a current/past resident

5 5 1

Scott 2019-10-31 My mother-in-law stayed at Hillhaven for rehab for a little over two weeks. Our experience was good. The staff was caring and the PT was very thorough. Overall, the care was good. The rooms were fine. She was in a single room, and it was very adequate. She found the food bland. They didn't have Mexican food on the menu, and it wasn't to her taste. The PT director was very good. The occupational therapy was good as well. They had game times and gatherings to watch a certain program and to interact a couple of times a day, which she enjoyed. I am a friend or relative of a current/past resident

5 4 1

kalaing 2017-05-23 My mother was at Hillhaven in both skilled nursing and, later, assisted living. We found the staff to be very attentive and caring. I was personally impressed by how each of the staff members felt empowered to help you with your need - even if it wasn't their specific area of work. I have worked in multiple hospitals and have visited many nursing facilities, Hillhaven is one of the best! I am a friend or relative of a current/past resident

5 5 1

MelvinBHLKW 2016-05-10 I live in Hillhaven. We get three meals a day, and there are only about 138 beds. The staff is exceptionally great and always professional. There aren't any roaches, rats, or mice, it's spic and span clean, so there's never a smell either. They really work to keep it up. My biggest problem is that I normally eat one meal a day, and they insist that I eat three meals. That's just too much food for me; I'm trying not to get fat. They have a recreational facility for assisted living people. I was in the gym for physical therapy. I am/was a resident of this facility

5 5 1

3210 Powder Mill Rd, Adelphi, MD 20783

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Hillhaven Assisted Living, Nursing & Rehab Center (800) 385-2527

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Reviews of Hillhaven Assisted Living, Nursing & Rehab Center

12 Reviews Write a review

Food

(5 Reviews)

Staff

(7 Reviews)

Facility

(6 Reviews)

Activities

(2 Reviews)

Value

(4 Reviews)

Assisted Living Reviews for Hillhaven Assisted Living, Nursing & Rehab Center

November 11, 2022

By Jill

I am a friend or relative of a current/past resident

My mother has moved into Hillhaven Assisted Living, Nursing & Rehab Center. The move-in process was very good. Communication was very good. Her room is great, very clean, and very large. She said the food is very good. So far, everything seems OK. There's a little bit of an adjustment period, but it happens everywhere. I don't have any complaints at this point. The facility is always clean, very maintained, well-decorated, and very comfortable. They have a big rehab facility, are very modern, and look very new.

Provider Response

Thank you for your review.

August 25, 2022

By Reggie

I visited this facility

My father will be moving into Hillhaven Assisted Living, Nursing & Rehab Center. They had the best physical therapy space. They had a one-bedroom studio. It was good, they were clean. The staff was all nice and knowledgeable. They were good across the board.

Provider Response

Thank you for your review!

February 07, 2022

By Equity matters

I am a friend or relative of a current/past resident

I have YET to get a straight answer about anything over the past 5 months. All I get is "call back later when someone else is here". SIMPLE questions. Like where did this package from Amazon go? What is your email address to the nurse station? "I don't have one". Really? It is THE most disorganized place. No one gives a straight answer and everyone wants to pass the buck. I don't know how many times I have heard different staff who have different understandings of whatever their current Covid policy is at the time. Then when asked about it, they say, "Oh well, you should probably ask.........." Unbelievable. So dissatisfied. See if you can find ANYWHERE on the website who the staff is or a way to contact them directly. There is only a general number and well I have already mentioned what happens in that case....read above. The only place to email here is based on the relationship to the FUTURE resident. Hard to understand how they stay in business. It can't be for long given the way they operate.

Provider Response

Thank you for your review. We are looking into your concerns and will discuss them with our team immediately. We are unable to post contact information on these responses due to Caring.com guidelines but if you talk to our Executive Director or Business Office Manager, they have all the contact information for our community staff and for our regional team who is happy to listen to any further comments so we can work together to improve.

September 30, 2021

By lindy31

I am a friend or relative of a current/past resident

My husband was in this facility for rehab post a knee replacement in April 2021. He was stared at by the staff as they brought him in. He was totally uncomfortable. Should of known to leave then. It went totally downhill from there. The next day my husband got severe diarrhea to the pointvof losing 20 pounds in 3 days. They never treated him until I called to complain. The rooms were not cleaned every day. He was given wrong medication numerous times. The list goes on and on. I even reported it to the State of MD. They did nothing! Don't put your loved one here!

Provider Response

Thank you for your review.

December 04, 2020

By cori l.

I am a friend or relative of a current/past resident

Unfortunately we need to add to the bad reviews of Hill Haven. My father entered Hill Haven’s subacute rehab program after doing very well in hospital based acute rehab. After 5 weeks, during which we were unable to see him due to Covid (understandable) and during which we had very little communication (not acceptable), he came out much weaker and disoriented. He was only home for 4 hours before going into the emergency room with a urinary tract infection that likely contributed to his weakness and disorientation. We have no idea how long he had the infection and how much it contributed to his dismal state. The worse part of Hill Haven was the lack of information regarding his care and goals. We asked to observe remotely or for a videotape of his OT/PT to no avail. If we had, we may have recognized that something was going on affecting his performance. They wanted us to request any written information through medical records and pay for it even though my mother and I have both medical power of attorney and legal power of attorney. From a family and social interaction point of view, they were only able to facilitate ONE video call in five weeks. I tried to reach the director multiple times. He tried to return only one of my calls and I was never able to connect with him. I can not in good conscience recommend Hill Haven and I certainly would not use it for any family of mine ever again.

Provider Response

We take these matters very seriously and will follow up with our care team and executive staff to make sure that any issues like you are describing are not happening at our community. Please give us a call if you would like to dicsuss any further.

April 27, 2017

By Smitty2

I visited this facility

Hillhaven is as close to “home” as you will find anyplace! We were blessed to find this facility for my husband who suffered from multiple conditions. He received the best of care from physicians, nurses, therapists, dietitians, and health aids. The staff accommodated his every need: from serving a variety of delicious and nutritious foods, to daily activities that were engaging, and included essential services such as laundry, cutting hair and shaving. Needless to say my husband had a remarkable recovery. He is home, functioning well and enjoying his grandchildren. Hillhaven is an exceptional facility!

January 19, 2015

By Caring98801150

I visited this facility

I visited Hillhaven. The staff was friendly, and the dining area was clean. The grounds were very well-kept. The residents were playing bingo when I was there. It was in a residential neighborhood, and it was a very nice facility.

See all Assisted Living reviews (7)

Nursing Home Reviews for Hillhaven Assisted Living, Nursing & Rehab Center

October 20, 2021

By Terry

I am a friend or relative of a current/past resident

My husband is in Hillhaven Nursing & Rehab Center. The caregiving by the staff has been excellent. He's been there for 30 days now. It's just really outstanding. They are very responsive and very courteous. They're responsive all the time. It's like a very, very fast response and very positive. I just can't even find enough things to say nice about them. They're just so helpful and responsive. Initially they did have activities to keep him busy and activity, but then he tested Covid positive; after that, they had to take him out of activities. I haven't been able to see their facilities, but I think he's happy. I've been in the reception area, but I can't go beyond that because of the Covid restrictions. I could see their gym, and their gym is lovely. It's very convenient to where I live. It's like 20 minutes away. It's reasonably close to the hospital.

October 01, 2020

By RSP

I am a friend or relative of a current/past resident

I was at Hillhaven for rehab. I would give them a good rating. They did what they do very well, and the residents liked it well enough considering it's not home. They had several buildings there, and they had one area for independent living, which seemed OK. They did exactly what they were supposed to do and did it well. The staff was fine. I had no complaints. The only thing I didn't like was they had a complicated shower schedule. You had to go to the shower at certain times, but I wasn't there long enough for it to be a big pain. The food was OK and they were very flexible. You could take it to your room if you wanted to or they could bring it to your room. They had activities fairly often.

October 31, 2019

By Scott

I am a friend or relative of a current/past resident

My mother-in-law stayed at Hillhaven for rehab for a little over two weeks. Our experience was good. The staff was caring and the PT was very thorough. Overall, the care was good. The rooms were fine. She was in a single room, and it was very adequate. She found the food bland. They didn't have Mexican food on the menu, and it wasn't to her taste. The PT director was very good. The occupational therapy was good as well. They had game times and gatherings to watch a certain program and to interact a couple of times a day, which she enjoyed.

May 23, 2017

By kalaing

I am a friend or relative of a current/past resident

My mother was at Hillhaven in both skilled nursing and, later, assisted living. We found the staff to be very attentive and caring. I was personally impressed by how each of the staff members felt empowered to help you with your need - even if it wasn't their specific area of work. I have worked in multiple hospitals and have visited many nursing facilities, Hillhaven is one of the best!

May 10, 2016

By MelvinBHLKW

I am/was a resident of this facility

I live in Hillhaven. We get three meals a day, and there are only about 138 beds. The staff is exceptionally great and always professional. There aren't any roaches, rats, or mice, it's spic and span clean, so there's never a smell either. They really work to keep it up. My biggest problem is that I normally eat one meal a day, and they insist that I eat three meals. That's just too much food for me; I'm trying not to get fat. They have a recreational facility for assisted living people. I was in the gym for physical therapy.

See all Nursing Home reviews (5)

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Costs for Hillhaven Assisted Living, Nursing & Rehab Center in Adelphi, Maryland

Cost of Assisted Living

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Cost of Memory Care

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Services and Amenities of Hillhaven Assisted Living, Nursing & Rehab Center in Adelphi, Maryland

Costs

Rent Plus Care Fees
Entry Fee
Fee Structure Extra: All Inclusive Rates For Memory Care
Assisted Living Starting At: $4840/month
Memory Care Starting At: $6600/month

Room and housing options

1-bedroom apartments
Companion Suites: We Do Offer Companion Suites
Studio Apartments
Housing Extra: Companion Suites In Mc Only

Dining options

In Room Kitchens
Dining Room Shared Meals

Features

Beauty Barber Shop
Party Space
Garden And Patio

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Health services

Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Religious Services

Languages

English

Medicare

Health:
Overall:
Quality:
Staff:
Medicare Provider Number: 215212
Ownership Type: For Profit Corporation
Date Certified: 10/01/2020

General

Resident Capacity: 66
Pets: No Pets Allowed

Range of services

Physical Therapy
Occupational Therapy

Licenses

State Licenses: 1124526348

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About Hillhaven Assisted Living, Nursing & Rehab Center in Adelphi, Maryland

For over 30 years, the Malin family has developed a dedicated, caring staff. These compassionate and professional team members are committed to each resident's quality of life.

Hillhaven offers assisted living, complemented by respite and rehabilitation services, skilled nursing and hospice care. A smaller family-owned and operated community means more personalized care and dedication to your needs.

Assisted Living Services:

Residents are able to choose from seven spacious room layouts where we offer varying levels of support so that you may maximize your independence with assistance in personal care such as dressing, grooming, wellness, monitoring, and coordination of services and providers. Medication assistance, 24-hour resident emergency response, safety and nutrition (No pork or shellfish products served). We provide therapeutic and recreational activities and the opportunity for resident and family participation.

Amenities and Services you can enjoy and enhance your independence are: Fully accessible building design, peaceful landscaped grounds, Barber/Beauty Shop, Wellness Center, 24-hour 7-day a week Nursing Staff, complimentary Linen and Towel Services, and Housekeeping Services included.

Memory Care:

The Memory Care Unit specializes in residents with memory issues who may need gentle reminders or hands-on assistance to perform daily tasks. Residents in our Memory Care Unit benefit from a team of staff that has been trained to work with residents that have memory issues such as Dementia or Alzheimer’s. This is a secure, home-like environment which includes a dining room, leisure/activity room, and a secure courtyard.

All residents can choose from a range of activities, including:

Group Activities such as exercise, music, movies, games, and current events
Religious programs and church services
Visiting with friends in the warm and comfortable lounge and living room areas
Walking through beautiful landscaped grounds
Creating arts and crafts in our activity rooms
Reading in the library or by the fireplace in the living room.

What Makes Us Special

Not only do residents enjoy the day-to-day comforts and conveniences provided by Hillhaven and the staff, but residents and their families also share the peace of mind that comes with choosing a community with an established history of deficiency-free surveys and a 5-star rating from The Centers for Medicare & Medicaid Services.

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