Good Samaritan Rehabilitation and Nursing Center

We've moved my mom into the Good Samaritan Rehabilitation and Nursing Center. Initially, she was in skilled nursing but now she's in their nursing home. She's been there since May. It's the most affordable of what is available in the New Orleans area. They don't allow visitations at this time due to COVID. It's a secure site so you have to have an appointment. You are buzzed in and you have to be buzzed out. They offer intimate private rooms. The staff seems to be experienced because they have been employed there for several years. Because of Covid, there are restrictions, but I think as the restrictions are being lifted, more services are being offered. They now have church services or religious services, a couple of times a month, which is extremely helpful. She says the food is very good. She eats it all every day and she is a picky eater and a very good cook so the fact that she says the food is good says a lot.

Please don't leave your family member at this place. My mother-in-law was a resident for less than a week before she fell down and hit her head. She was left with a large hematoma on her forehead and no one could tell us how or why it happened. She was new to the facility and very disoriented so she would not eat, take her meds or interact with them and they did nothing to help. Their explanation was, "they couldn't make her do anything otherwise it could be deemed assault". After we complained relentlessly, they transferred her to a hospital to get her meds back on track and we never let her return. We transferred her to another facility. Good Samaritan staff is unpolished and unprofessional. And that's the nicest way I can describe them. You will not sleep peacefully with your aging family members in that place.

This facility does not care about your loved ones. The administrator talks a good game, but does nothing. When you walk in the order hits you at the front door. They do nothing to try and make the facility smell better. The staff is pretty good with the patients. The beds are falling apart and there is dirt on the walls and the curtains that separate he residents look like they have not been changed at all. I was visiting a relative in the cafeteria and they could not eat the food because of the flies. There are flies and knats in the cafeteria and and in the rooms. The floors in the resident's rooms are horrible. The residents should feel like this is there home away from home and should not have to live in these conditions. It gets hot in there and makes it smell worse. If this was my relative, I would have taken them out of this place in a hurry.

I was pleased with the facility when I first visited, as it was clean enough and seemed small enough to be personal. They assured me "rehabilitation" of Patrick would be the primary goal. He was young (53), but was having swallowing issues. After admission, little to no rehabilitation was happening. I called one weekend and they could not find him or tell me where he was. Finally, a manager discovered he had been transported to the hospital. I had not been notified, which was very serious, as Patrick was an interdicted adult. Patrick deteriorated quickly and passed away. I do not feel that the facility treated him like an important human and did not have an active treatment plan for him.