Heritage Manor of Mandeville
1820 W. Causeway Approach, Mandeville, LA 70471
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Reviews of Heritage Manor of Mandeville in Mandeville, Louisiana
3.78
(14 reviews)
Facility
3.3
Staff
4.0
Food
2.3
Activities
3.2
Value
3.6
Kathryn1970
1
|
March 17, 2023
My mom had to come here for rehab for an injury for 20 days. If it had not been for family members coming in daily , they would have left her there to perish. She has not been bathed in 20 days. She is there for physical therapy, but has not recieved it for 4 of the the 17 days. I have to call every morning to make sure they dress her and get her out of bed. NO ONE takes her to the bathroom so she just has to go on herself. They don't answer the nurse button. It take an hour or longer for someone to respond. Her roomate fell and couldn't reach her button and she yelled for help, and no one came. My 86 year old dad who just had leg surgery had to go find someone to help her. The nurse in the hallway is the rudest individual. The cna's sit in the hallway talking and on their phones and ignore the patients. I have to tell them my mom hasn't had bowel movements for 4-5 days and to give her something. She got covid while in there and they have given her NO MEDICINE and just shut her and her roommate in the room. When I went at dinnertime, their lunch trays were still sitting from 11 am and had not been picked up. This place was rated 5 stars. It's a joke. Thank GOD we were able to be with her, but the poor ones in there with no one, heaven help them. The food is less than to be desired. Dessert one night was whip cream in a cup. I would rather take a leave from my job, than to EVER put my mom or dad in this place ever again.
Rudolph
4
|
January 4, 2023
A friend of mine was at Heritage Manor of Mandeville. It's an older facility, but they give you very good care. The medical staff were very professional, like the nurse and the pharmacist. When my friend was there, she had to have prescriptions and certain things while she was rehabbing with her hip, and they were right on top of it. I like that part of it. All the people that work there were very cordial and friendly, as were the people in the facilities. The food was average, but it wasn't anything exceptional. They had bingo, they did some crafts, and they did some music. There were always activities she said.
Lisa
5
|
December 18, 2022
We moved my mom to Heritage Manor of Mandeville 3 weeks ago. We chose it because it's a small facility. The staff is great. They are right there all the time. They have bingo games, puzzles, and crafts. They have a courtyard. The parking lot is kind of small. But other than that, everything's great.
Suzanne
4
|
June 5, 2021
My husband moved into Heritage Manor of Mandeville last month. So far, I think it's been pretty good for him. He's doing speech therapy and physical therapy. He's made some progress; they have him standing now, which is better than being in bed all day. I was concerned about some of the medications he was on because he was sleeping a good deal when he got there. I asked them if we could taper off on some of the medicines to see if that would help him with his therapy and make him more alert. They've done that, and it seems to be working. It's very clean, and I've not had a problem. The food looks good, but he's on a puree diet. They do have activities. They did an Easter parade and made Easter bonnets, they had bingo, and they had an ice-cream-sundae party. The activities are good.
Beth
4
|
January 22, 2021
Mom's been in Heritage Manor for rehab and short-term care for about a month now. From what I've seen through the window of her room, it seems clean, and she seems to be getting excellent care. The staff has been very kind and very professional. They update once a week, but we can visit outside the window whenever we want. They had some group therapy, some group activities, and a hairdresser, but they're not doing any of that right now. Everything is individual rooms now because of Covid, and they have seating in the front. She's only been there for three weeks, and we've not been able to visit the facility at all because of Covid.
Susan123abc
1
|
July 1, 2019
Do NOT put your relative here. The CNAs are lazy, lazy, lazy. They do not keep water in pitchers in rooms. My husband was always dehydrated, as were other residents. They told me that they only have to OFFER a resident water, and if they refuse, they can't make them. Well, all they had to do was put water in a straw in his mouth, and he would have drunk it down. He did it all the time with me. The tables in the dining room were always sticky and dirty. The CNAs were on their cell phones all the time. I was there all the time, and the aides should have been walking the halls to check on patients, but they were not. Too busy clicking and clacking away. I reported it to administration. It stopped for awhile but continued. One day the state came to visit. One CNA said, "They're not going to take away MY phone!" This place is a dump. They try to put lipstick on a pig, but it never looks or smells better. Right after my husband passed away, the nurse came in and announced, "He gone!!" Needless to say, I'm still ticked about that incident. Don't put your loved one here. In fact, don't put them in any nursing homes on the Northshore or anywhere else. They're all rotten. However, the social worker was amazing!
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Services and Amenities of Heritage Manor of Mandeville in Mandeville, Louisiana
General
- Resident Capacity: 145
Medicare
Health
5.0
Overall
3.0
Quality
1.0
Staff
1.0
About Heritage Manor of Mandeville in Mandeville, Louisiana
Heritage Manor of Mandeville is a Senior Living provider in Mandeville, Louisiana that offers residents Nursing Homes services. Contact Heritage Manor of Mandeville for more details on services and rates.
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