Springhurst Health and Rehab

My mother was a resident for over 3 years . The staff comes and goes frequently . They are loving compassionate individuals but I’ve been told by them and witnessed first hand horrible upper management guidance . They use a lot of agency CNA staff and LPN Staffing . Most of the time when I addressed my concerns they seemed to listen and try to address but lack of staff never resolved issues . During on visit a CNA was telling the DIRECTOR of NURSING about a resident who wasn’t happy about their new room because rooms had been reassigned . Her response was t” What do they care , they are a Medicaid residency . I addressed this with director and he said he would talk to her about talking where residence families and residences could hear . My response was if this is how she felt she was in wrong profession and nothing was ever done . My mother has recently passed and I went in facility the following day at 11:00 and was told by manager over house keeping that I had to get my stuff out and they needed to clean and have room Ready by 5:00 that day . Showed zero compassion and strictly business . My husband said can you show some compassion she’s just lost her mother and she threw her arms in air and said I have to have this room for next resident . Activities dept is 5 Star and the few personnel they somehow hang on too are 5 Star but agency staff just doesn’t know care plans for residents and its vital to prop r care .

If considering this facility, I would suggest you keep looking....unless you have the time to be present with your family member 24/7. Even the staff speaks poorly of the management. P.T. was good, decor was not uplifting and very dark, aids seemed confused and over worked, and very loud. When I asked who was in charge, I was told Baptist Homes Inc or BHI ....but finding out who or what this organization is is impossible. It's as if they don't want you to know who's the responsible party and I'm Baptist and attend one of the largest Baptist churches in the area. My pastor doesn't know who Baptist Homes Inc. is or how to get to the bottom of things... This was a difficult time and I wish I had found a facility to partner with me on health care for my family member, but it was a battle every day.

My mother has been there for 8 days now. Meals are never correct. She complains that the noise level at night is unbearably loud thereby disturbing her rest. Nurses and aides seem lackadaisical about the care she is receiving. When she queried a nurse the second day she was there about what medications she was given the nurse told her it would be a while before she could get to her chart and look it up. Fortunately I used drugs.com to look it up so we knew what she was receiving. I have witnessed what appears to be an understaffed facility as she has had to wait for close to an hour for someone to assist her when she rings the call button. Rooms are sparse and cold. Beware the nicely decorated halls and dining area....what good is that if no one cares whether you get assisted to the bathroom!

The physical Therapist are the Best! Love them! My mom has been there over a month! She broke her ankle in 3 places and was non weight bering. The Nurse on duty made her stand to be weighed her first day. I have you name but won't post it. They have a wheel chair scale that wasn't used? My mom did as she was told because She was ordered to it trying to explain the situation and knowing it could do damage and put her back in surergy because cast wasn't on yet. Surgeon wasn't happy.Btw, he is a well know surgeon in Louisville. He was informed about it. The Cna's are awesome except for two and they will be reported to administer. I did a lot of work, giving her showers, taking out food trays, taking care of dirty linens ect...., I'am going to give full report. And for the cna that rolled her eyes behind my back....,I saw you! And I'am paying for that??? Trust me you are in the Wrong profession.! I asked for a nutristionist and counselor, never happened! Poor management!