Seneca Place - Diversicare

I can't get the images of what I saw in this place out of my head. I don't know how the state is allowing this horrible place to remain open. My Grandmother was first admitted here for rehab, while facilities weren't allowing visitors because of Covid-19. The following is a list of issues during her 2 week stay: 1. The phone in her room never worked. 2. No one ever unpacked her bags, or allowed her to use her personal belongings. 3.She fell and busted her head open. 4. Was sent to the hospital, "for suspicion of pneumonia" but I later found out it was actually for acute respiratory failure. 5. Contracted MRSA 6. Contracted C-dif 7. Developed a stage 3 pressure sore. 8. Developed a blood clot in her leg. 9. Developed pneumonia in both lungs. 10. She was never bathed, and her teeth were never brushed. This resulted in a 2 week hospital stay, where I was advised that it would be best for Hospice to take over her care, and that she go to a long term care facility. Since she needed a medicaid pending bed, Seneca Place was the only place willing to admit her. I was reluctant to send her back there for obvious reasons, but felt like she would be safe since Hospice was involved. Approximately 24 hrs. after she was admitted, I went to visit her, (Thank God the visitation restrictions had just been lifted), and saw what I can only describe as hell on earth. The smell was what I can only assume as being the combination of death, feces, urine, and dispare. Numerous residents were howling in pain, and beging for water and food, while nurses wondered by, ignoring their cries. As I approached my Grandmother's room, the sound of a woman's screams intensified. As the director of admissions opened the door, I heard my Grandmother's roommate begging God to kill her. Once I got to her bedside, my Grandmother told me no one had given her anything to eat or drink since she had gotten there, and begged me not to leave her. She said her roommate had been screaming like that since she got there, and had kept her awake all night long. Moments later the Hospice nurse arrived and was equally shocked by what was going on there. As her roommate continued to scream to be put out of her misery, I demanded that my Grandmother be placed in a private room. They moved her right away, only to place her in even more deplorable conditions. I've seen furniture in a better state left on the side of the road. Mold was along the baseboards, paint was peeling off the walls, and there was feces on the toilet set. The chair beside her bed was left with the impression of the former resident. As I spoke with the Hospice nurse, and she attempted to assess her, I realized something was off with my Grandmother, and the nurse agreed that she should go back to the hospital. Meanwhile, they finally brought her a tray of food for dinner, and when I opened the lid, fruit flies were swarming the plate. I obviously couldn't feed her that food, and the Hospice nurse alerted the administration to call EMS. They refused. At which point I told them that I would be making that phone call myself,and was told that I would have to discharge her from the facility first. I agreed, and waited for EMS to remove her from the building and take her to the hospital. Upon arrival to the hospital, one of the EMT's told me that Seneca Place was the worst nursing facility he had ever been in. Once the nurse checked her blood sugar it was 44, which was caused by not having eaten in over 24 hours. She was shocked that my Grandmother wasn't in a coma. If I hadn't have called EMS, there is no doubt that my Grandmother would have died that night. She will not be returning.

Mom stayed in Seneca Place for a month. The rooms were small but functional. She was never in the dining facility because of her condition, and covid. They brought things to her room for her to do, and so there was some activity for her to do. They were caring, and took care of her the best they could.

The therapy departments (physical, occupational, speech) are great. The nursing department needs work. Not enough CNA's. Long waits for help. Bad communication. When things dont go right, information doesnt get to the department heads. I do not recommend Seneca Place at all.

My mother was a resident a few years back . She has recently passed away a different facility . State came in Seneca Place in June of 2015 and found a unstageable bedsore which resulted in amputation of her leg . When I had inquired about a boot on her foot I was told she had a “ blister “ . There was not even a Care plan for her nor was she being treated . Aides are responsible for 30 or more residents which makes them poorly understaffed . I could go on and on but simply put I wouldn’t place A dog in their care