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The Willows at Citation
1376 Silver Springs Drive, Lexington, KY 40511
3.85
(7 reviews)
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Reviews of The Willows at Citation in Lexington, Kentucky
3.85
(7 reviews)
Facility
4.0
Staff
3.9
Food
2.8
Activities
3.5
Value
1.0
Brenda
5
|
November 16, 2023
The Willows at Citation was a beautiful building. It's in a quiet neighborhood and it does not look like a nursing home inside or outside. I told my friend it was more like a hotel. We have not seen the room where she's going to be, but we have seen similar rooms and one of the girls even sent us pictures, too, to show her. Jaden was very accommodating and answered all of our questions. Last week, she even came to my friend's house and talked with her. If we pass staff in the halls, most of them stop and talk to us. Even the CEO was out and about and he stopped and talked with us. The dining area looks like a restaurant. It's very nice, very clean, and has lots of room. So, that was a plus. I haven't seen all of the facilities, but they have physical therapy, occupational therapy, a beauty shop, and a full-time nurse. It's just top-notch.
Barbara
4
|
November 8, 2023
I had a friend who was at The Willows at Citation. That's a very nice place. My friend was there for nine months. Of course, that was during COVID, so there was a lot of stuff that was curtailed, but it was very clean. The nurses were responsive. Everybody there was just as nice as they could be. The food was good. I liked it. My friend, however, was very particular. She called the chef in from the kitchen and tried to give him different recipes, so that would make things more senior-friendly. But the food I thought was very good. It was during COVID that my friend was there, so they had a happy hour, they would bring independent retailers from outside for the residents to be able to purchase clothes or jewelry or purses or stuff like that. They had a room where you could just go and be with your family. They were very accommodating when it came to just doing things with the family. They had buses that would take you to the doctor. They had an activity director, too. The grounds were in a very good condition. They had good people working on the grounds, and they did a great job.
Vmartin31
2
|
September 5, 2023
If you are considering having a loved one at this facility. I would look further for long-term care. Shortly after she left the hospital, she went to the Willows for rehab. In which she did not go half the time and actually got worse. After dismissed her, they gave me three days to move my mom somewhere else. It seems to be all about the money with this company. Shame shame on you.
Provider Response
riddell
1
|
September 30, 2019
I was there for physical therapy. I got a blood clot from surgery. Three different nurses tried to give me wrong dosage of medicine. I caught it The food was terrible. I got a tray one night at 7:30 my sheets were never changed. I worry about the residents. Are they getting wrong medicine It is a beautiful building but they take better care of the flowers outside than the residents. Physical therapy was very good but is the only thing good. Not enough aides my call button didn’t work. The lady across the hall fell out of her wheelchair in her room and laid there forever before they came. I saw this.
Kath
5
|
August 11, 2018
The Willows at Citation is doing an excellent job. They give good care. It's a great place, it's clean, and the food is good. I don't have anything bad to say about it. The staff is excellent and very caring, and they have plenty of help. Mom is in skilled nursing. The food is like eating in a five-star restaurant. Everybody seems to be satisfied with the activities.
Sherrie
5
|
May 8, 2018
The Willows at Citation was very nice and clean. The staff member who assisted us was very helpful, very nice, and very informative. The dining area was very nice and clean too. There was a church service in the lobby, and they were singing. We also saw the physical therapy room.
Sharon
5
|
September 30, 2017
Our tour at The Willows at Citation was fine. The physical environment was very nice, and people seemed to enjoy it. The dining setup looked very nice and very appropriate for the elderly. The rooms were very nice. The staff was very informative and very friendly.
What you can do with Caring
Costs for The Willows at Citation in Lexington, Kentucky
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,720
Starting Price
Services and Amenities of The Willows at Citation in Lexington, Kentucky
Room and housing options
- Companion Suites: Yes
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
Medicare
Health
3.0
Overall
4.0
Quality
5.0
Staff
4.0
About The Willows at Citation in Lexington, Kentucky
Home to friendly people, a vibrant culture, and miles of verdant hills lined with perfect white fences, Lexington is a city known all over the world for its horses and its hospitality. It’s also the perfect place for a health campus dedicated to enriching the lives of its residents. Those that call The Willows home are afforded many opportunities to explore the history, culture, and flavors of the surrounding community. For those who stay on our campus, our Life Enrichment Team ensures that there are a variety of fun and exciting ways to stay active and engaged, every day.
We know that selecting the right healthcare option to meet your individual needs is important. That’s why, at The Willows at Citation, you’ll find a complete continuum of care and services so that you can select the level of service that most closely matches your needs and preferences. Our care and support services are carefully coordinated from level to level, setting to setting, as care needs increase or decrease. From personal care and respite care services in our elegant residential facility to skilled nursing and short-term rehabilitation in our state-of-the-art health center, our staff of dedicated professionals provides compassionate care with attention to every detail. Whether for a few days, a few weeks or for as long as you need us…It’s comforting to know that there is a source in Lexington you can turn to for help and guidance.
Personal Choices for Convenience, Privacy and Comfort:
- Private and semi-private suites with full bathrooms and walk-in showers
- 24-hour emergency call response system
- Assistance with the activities of daily living (dressing, grooming, etc.)
- Housekeeping and laundry services
- Medication administration/reminders
- Reminders for meals and activities
- A variety of social and recreational programs
- Quality skilled nursing and therapy services available on campus
- Easy access to dining, living and entertainment areas
- Local restaurant cuisine featured monthly during Taste of the Town events
- Restaurant-style dining with chef-prepared meals and a variety of alternate food selections
- Mobility assistance as needed
- Much more!
Thank you for your interest at The Willows at Citation. Please give us a call to schedule a free tour.
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