Eagle Pointe Place Dubuque, IA

Offers Assisted Living and Independent Living

14 Reviews

$$$

2700 Matthew John Drive

Dubuque

52002

Eagle Pointe Place

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3.9 14

Susan 2021-08-21 I went to the Eagle Pointe Place. The tour was good, they were very informative, and they showed us all the amenities they have. We were happy with it. The staff was very pleasant, the rooms were nice, and they were clean. I really don't have anything negative to say about the place. The staff member, Mckenzie, she was very friendly and very informative. The choices of food looked nice, and the dining area was very clean. She said they had a lot of gatherings, socials, and yesterday they were doing fifties sock hop thing because you're looking at those age dynamics. That would interest my parents, to get to listen to music, and there's a lot of social stuff -- whether it's playing cards, bingo, and it's just like there's a lot of options for them to get out and do stuff if they choose. I visited this facility

5 4 1

Sarah 2021-08-19 Eagle Pointe Place was a very nice facility. The staff was very friendly, professional, and knowledgeable. I would definitely send my parents there, if my father was more independent. It's a great environment for someone who would like some interaction with others and community meals, but then have their privacy as well. There also is the safety and security of staff on site. I toured their assisted living about 6 to 7 weeks ago. I felt like it was a safe place to leave my dad. He would get the care he needed. It was aesthetically pleasing, and the services they offered were what I think others would want. The staff is very friendly and knowledgeable. We really only met the admissions person, but those that we interacted with on the tour were great too. They had an extra feature you don't usually see with the pool there. They had a salon on-site, and the rest of it was just very nice. I would have liked to see a better outdoor space. There was no walking path, and I'm not sure if we just didn't see it because we didn't go outside. I visited this facility

5 5 1

Diane 2021-08-14 Eagle Pointe Place was okay, except that there was no memory care per se. Everybody was together, there was no lockdown place for the memory care patients. So they were able to just walk around, in and out. Some doors weren't locked, that they could even get outside, possibly. Now, they assured me that if they see a patient that they know is a dementia patient, that they would keep a closer eye on them so they couldn't get out. But it just made me a little nervous. It's a very nice facility. I just don't think it was for my husband, because he needs a little bit more care than what they offer. We saw a studio and a 1-bedroom. When you first come in the front door, they have a big common room there. Then there's the dining room that's off of that, that's kind of a common room where they do some activities and stuff in-between mealtime. They have a pool which kind of made me nervous too, because what if he gets in the pool and forgets how to swim. But the staff said that the pool was pretty shallow. It's only three feet on one end, and four feet on the other end. But I don't think they need to have freedom or access to a pool. And that was another area that wasn't locked in. It was very clean and the staff was very friendly. It seems the residents were participating when we were there. They were in the common area, they were chatting, and a couple of them were listening to some music. Just looking at the menu, the food all seemed healthy and appetizing. They had good choices as far as entrees and side dishes go. And they had a lot of snacks, like afternoon and morning snack items listed that were choices. I visited this facility

5 4 1

Connie 2020-06-25 My sister had her own little apartment at Eagle Pointe Place. She had her bed, a living room and kitchenette. They came to her room and did her therapy. The meals were good. She got along okay there. They helped her with her bathing and in and out of bed, and towards the end of the 30 days, she was able to do that herself. She said she had good food, and she always had enough to eat. Activity wise, they tried to keep them entertained, made sure that their cable TV was working, and they had puzzles in their room or books to look at and read. The staff was excellent. The first day we helped her move in, they were very accommodating, asked her what she needed, and did what she wanted. She wanted her showers towards evening, so they did it. They did the best they could under the circumstances. We didn't get to see much of the facility because of the virus, but the little part that I saw was great. They came around every day to make sure that she had what she needed or she had something that occupied her time, so she wasn't sitting there bored. She never complained about anything. She was happy with everything. I am a friend or relative of a current/past resident

5 4 1

Rita016626 2016-10-27 Eagle Pointe Place was very nice, but they did not have facilities for Alzheimer's patients. It’s clean and very modern. It has a lot of people, and they’re friendly. There’s a lot of room for my brother to sit outside and visit. The staff was very pleasant. The lady didn’t know a few things that we asked her, but she did get back to us on it. I visited this facility

5 4 1

Helen265473 2016-06-30 Eagle Pointe is nice and large, but my husband’s main objection is that it’s so large. It’s a long way from the apartment to the main center, elevator, or the main door, or even to go down for a meal. They had a handicap unit, two-bedroom units, and a one-bedroom unit with a sitting room and kitchenette. Some of their units didn’t have a full stove, just a toaster oven and a microwave; however, they said you could use the ones that they had downstairs. I visited this facility

5 4 1

Peg725446 2016-06-10 Eagle Point Place was very nice with really good food. The rooms were very nice and had big closets and a very nice view outside the window. The staff people were very nice. It seemed like there were a lot of activities that they try to get all the patients involved in. They took them out to different restaurants and places. I visited this facility

5 5 1

Kathie401054 2016-06-08 Eagle Pointe Place was a very big complex, and my loved one did not feel very at home there. The independent living and assisted living were in separate wings of the complex, and she would have to move should she need assistance later on. They had a private dining room for families off of the main dining area. They charge extra monthly for the pendant GPS. The single room was actually larger than in most places I've seen. I visited this facility

5 3 1

Marianne15 2015-09-02 I visited Eagle Pointe Place. It had a swimming pool. It was very nice, but I think it needed a little more upkeep. Cleanliness was tolerable. The staff was very nice. The rooms were small, but comfortable. Everyone seemed to be having a good time in the dining room. I would say it was safe. I visited this facility

5 4 1

Caring110810550 2015-07-14 Our experience was very pleasant at Eagle Pointe Place. The residents seemed very happy, and the staff was very nice. The accommodations appeared to be very nice as well. The apartments and the atmosphere were very pleasant. There were a lot of activities going on. They had some games, and some were relaxing out in the open area, reading, or just watching outside. I was impressed with the activities, the residents, the openness, and how relaxed it seemed. We weren't there for a meal, but they had a salad bar, and the dining room looked very nice, open, and clean. I visited this facility

5 5 1

Connie 2022-02-22 When I visited Eagle Pointe Place, the appearance of the place was very nice. The people we met were just lovely, and you could see that they were renovating different apartments. The upkeep on it looked very nice. The apartment was bigger than we thought it would be and appointed. We were very surprised that it was a two bath and 2-bedroom. We went for the two-bedroom unit, and we were very surprised that there was also a 2-bath unit. The staff was very knowledgeable. He was very nice and very thorough. We did not eat there. Their menu is wonderful, they point out all the meals that we're going to be served for a month. The choices for the food were fantastic. There were some gentlemen playing cards. There were some ladies also in that same room, and it looked like they were doing a little book review or something. They looked very, very active. I visited this facility

5 5 1

tazerproof 2021-03-18 The past year has been a difficult one, but staff has worked hard to ensure everyone was safe and happy. The place is clean, welcoming and fun. I highly recommend it! I am a friend or relative of a current/past resident

5 5 1

Lori2020 2020-11-18 First I want to say the building is beautiful, the services they contract for are great. The apartments are ok. Please make sure this is a fit for your loved one. The management of the property is awful. The Enlivant Company. Lots of staff turnover. Seniors will not thrive in this environment in times of Covid. My mom was there from June 18th to October 24th. Her cognitive abilities declined markedly. Her weight dropped 15lbs. The food was not good. She was in independent living. She had a UTI in early September and they would not let me, a nurse, in to see her and evaluate her. They did not offer any assistance with her antibiotics because on the Independent side they don't do that. I could hire an agency person to do this. You can't get an agency that quick. She became worse 2-3 days later. They knew she was sick and confused, as happens with the elderly with UTIs, the ER nurse called them report the first time I took her to the hospital. It took another 2-3 days before they even offered to step in and help, only because I made a lot of noise. I took her back to the hospital and they admitted her. She ended up in the hospital for about 5 days on IV Antibiotics. The day after she was admitted they called me at 11 am to find out where she was. Really!!! The director at the time knew I took her to the hospital. Communication is very poor. Still is. They told me they were working on that. The last straw was when the new director went into my mom's apartment and removed her dog to her office because the dog was barking while my mom was at lunch. I understand that the bark was annoying but they should have told her and asked for permission. This was the first time this had happened since she moved in. She was frightened when she came back to her apartment and her dog was missing. My mom is 88. She was basically evicted the Saturday before she was scheduled to move because I took her to get her hair done. The rule was if you leave the building then you must quarantine for 14 days. I was taking her to my house on Sunday afternoon to stay until her new place was ready. I had notified the front desk of both events earlier in the week. On Saturday they told me if I took her I could not bring her back. They knew she was leaving Sunday permanently. They said I didn't get permission from the director. No one told me I needed to. Felt like retaliation to me for her moving. They would not let me get clothes or an overnight bag until the next day she was scheduled to leave permanently. Luckily I had dirty laundry I could wash so she had clean clothes. I bought her a toothbrush. A little about their visitation rules. We were allowed 30-45 min visits with her outside while she was there, as long as they were not in a lockdown due to Covid exposure or a positive Covid test. Their attempt with isolation of these elderly people did not keep Covid out. They had many cases just about 7 days after she moved. I know this can happen anywhere but their rules and regulations for isolation didn't work. She is now someplace I can go into her apartment a few days a week. She has gained weight. Food is better and she is now laughing and joking. This place was not a good fit for her. Maybe it's ok in normal times, but not during this pandemic. Other

5 1 1

Kate438502 2016-09-03 Eagle Pointe Place is very fancy, but it's too large. If you have any problem like arthritis in your hip, it's just too far to go from your room to other areas of the facility. You'd have to use an electric wheelchair just to save your hip from getting arthritis. It would just be too hard to get to the dining room every day. The person who gave me the tour seemed very nice. She showed me the pool, but it looked green. I asked her how often they cleaned it, and she couldn't tell me. Everything else was clean. They could improve on being more knowledgeable, making sure the pool is clean, letting people come when there are activities going on, inviting somebody to sit down for a meal, letting visitors talk to a resident or two, and being more friendly. I visited this facility

5 2 1

2700 Matthew John Drive, Dubuque, IA 52002

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Eagle Pointe Place (800) 385-2527

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Reviews of Eagle Pointe Place

14 Reviews Write a review

Food

(2 Reviews)

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(7 Reviews)

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(7 Reviews)

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Assisted Living Reviews for Eagle Pointe Place

August 21, 2021

By Susan

I visited this facility

I went to the Eagle Pointe Place. The tour was good, they were very informative, and they showed us all the amenities they have. We were happy with it. The staff was very pleasant, the rooms were nice, and they were clean. I really don't have anything negative to say about the place. The staff member, Mckenzie, she was very friendly and very informative. The choices of food looked nice, and the dining area was very clean. She said they had a lot of gatherings, socials, and yesterday they were doing fifties sock hop thing because you're looking at those age dynamics. That would interest my parents, to get to listen to music, and there's a lot of social stuff -- whether it's playing cards, bingo, and it's just like there's a lot of options for them to get out and do stuff if they choose.

August 19, 2021

By Sarah

I visited this facility

Eagle Pointe Place was a very nice facility. The staff was very friendly, professional, and knowledgeable. I would definitely send my parents there, if my father was more independent. It's a great environment for someone who would like some interaction with others and community meals, but then have their privacy as well. There also is the safety and security of staff on site. I toured their assisted living about 6 to 7 weeks ago. I felt like it was a safe place to leave my dad. He would get the care he needed. It was aesthetically pleasing, and the services they offered were what I think others would want. The staff is very friendly and knowledgeable. We really only met the admissions person, but those that we interacted with on the tour were great too. They had an extra feature you don't usually see with the pool there. They had a salon on-site, and the rest of it was just very nice. I would have liked to see a better outdoor space. There was no walking path, and I'm not sure if we just didn't see it because we didn't go outside.

August 14, 2021

By Diane

I visited this facility

Eagle Pointe Place was okay, except that there was no memory care per se. Everybody was together, there was no lockdown place for the memory care patients. So they were able to just walk around, in and out. Some doors weren't locked, that they could even get outside, possibly. Now, they assured me that if they see a patient that they know is a dementia patient, that they would keep a closer eye on them so they couldn't get out. But it just made me a little nervous. It's a very nice facility. I just don't think it was for my husband, because he needs a little bit more care than what they offer. We saw a studio and a 1-bedroom. When you first come in the front door, they have a big common room there. Then there's the dining room that's off of that, that's kind of a common room where they do some activities and stuff in-between mealtime. They have a pool which kind of made me nervous too, because what if he gets in the pool and forgets how to swim. But the staff said that the pool was pretty shallow. It's only three feet on one end, and four feet on the other end. But I don't think they need to have freedom or access to a pool. And that was another area that wasn't locked in. It was very clean and the staff was very friendly. It seems the residents were participating when we were there. They were in the common area, they were chatting, and a couple of them were listening to some music. Just looking at the menu, the food all seemed healthy and appetizing. They had good choices as far as entrees and side dishes go. And they had a lot of snacks, like afternoon and morning snack items listed that were choices.

June 25, 2020

By Connie

I am a friend or relative of a current/past resident

My sister had her own little apartment at Eagle Pointe Place. She had her bed, a living room and kitchenette. They came to her room and did her therapy. The meals were good. She got along okay there. They helped her with her bathing and in and out of bed, and towards the end of the 30 days, she was able to do that herself. She said she had good food, and she always had enough to eat. Activity wise, they tried to keep them entertained, made sure that their cable TV was working, and they had puzzles in their room or books to look at and read. The staff was excellent. The first day we helped her move in, they were very accommodating, asked her what she needed, and did what she wanted. She wanted her showers towards evening, so they did it. They did the best they could under the circumstances. We didn't get to see much of the facility because of the virus, but the little part that I saw was great. They came around every day to make sure that she had what she needed or she had something that occupied her time, so she wasn't sitting there bored. She never complained about anything. She was happy with everything.

Provider Response

Thank you for the feedback! We're always excited to hear when someone has had a positive experience at our community!

October 27, 2016

By Rita016626

I visited this facility

Eagle Pointe Place was very nice, but they did not have facilities for Alzheimer's patients. It’s clean and very modern. It has a lot of people, and they’re friendly. There’s a lot of room for my brother to sit outside and visit. The staff was very pleasant. The lady didn’t know a few things that we asked her, but she did get back to us on it.

June 30, 2016

By Helen265473

I visited this facility

Eagle Pointe is nice and large, but my husband’s main objection is that it’s so large. It’s a long way from the apartment to the main center, elevator, or the main door, or even to go down for a meal. They had a handicap unit, two-bedroom units, and a one-bedroom unit with a sitting room and kitchenette. Some of their units didn’t have a full stove, just a toaster oven and a microwave; however, they said you could use the ones that they had downstairs.

June 10, 2016

By Peg725446

I visited this facility

Eagle Point Place was very nice with really good food. The rooms were very nice and had big closets and a very nice view outside the window. The staff people were very nice. It seemed like there were a lot of activities that they try to get all the patients involved in. They took them out to different restaurants and places.

June 08, 2016

By Kathie401054

I visited this facility

Eagle Pointe Place was a very big complex, and my loved one did not feel very at home there. The independent living and assisted living were in separate wings of the complex, and she would have to move should she need assistance later on. They had a private dining room for families off of the main dining area. They charge extra monthly for the pendant GPS. The single room was actually larger than in most places I've seen.

September 02, 2015

By Marianne15

I visited this facility

I visited Eagle Pointe Place. It had a swimming pool. It was very nice, but I think it needed a little more upkeep. Cleanliness was tolerable. The staff was very nice. The rooms were small, but comfortable. Everyone seemed to be having a good time in the dining room. I would say it was safe.

July 14, 2015

By Caring110810550

I visited this facility

Our experience was very pleasant at Eagle Pointe Place. The residents seemed very happy, and the staff was very nice. The accommodations appeared to be very nice as well. The apartments and the atmosphere were very pleasant. There were a lot of activities going on. They had some games, and some were relaxing out in the open area, reading, or just watching outside. I was impressed with the activities, the residents, the openness, and how relaxed it seemed. We weren't there for a meal, but they had a salad bar, and the dining room looked very nice, open, and clean.

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Independent Living Reviews for Eagle Pointe Place

February 22, 2022

By Connie

I visited this facility

When I visited Eagle Pointe Place, the appearance of the place was very nice. The people we met were just lovely, and you could see that they were renovating different apartments. The upkeep on it looked very nice. The apartment was bigger than we thought it would be and appointed. We were very surprised that it was a two bath and 2-bedroom. We went for the two-bedroom unit, and we were very surprised that there was also a 2-bath unit. The staff was very knowledgeable. He was very nice and very thorough. We did not eat there. Their menu is wonderful, they point out all the meals that we're going to be served for a month. The choices for the food were fantastic. There were some gentlemen playing cards. There were some ladies also in that same room, and it looked like they were doing a little book review or something. They looked very, very active.

March 18, 2021

By tazerproof

I am a friend or relative of a current/past resident

The past year has been a difficult one, but staff has worked hard to ensure everyone was safe and happy. The place is clean, welcoming and fun. I highly recommend it!

November 18, 2020

By Lori2020

Other

First I want to say the building is beautiful, the services they contract for are great. The apartments are ok. Please make sure this is a fit for your loved one. The management of the property is awful. The Enlivant Company. Lots of staff turnover. Seniors will not thrive in this environment in times of Covid. My mom was there from June 18th to October 24th. Her cognitive abilities declined markedly. Her weight dropped 15lbs. The food was not good. She was in independent living. She had a UTI in early September and they would not let me, a nurse, in to see her and evaluate her. They did not offer any assistance with her antibiotics because on the Independent side they don't do that. I could hire an agency person to do this. You can't get an agency that quick. She became worse 2-3 days later. They knew she was sick and confused, as happens with the elderly with UTIs, the ER nurse called them report the first time I took her to the hospital. It took another 2-3 days before they even offered to step in and help, only because I made a lot of noise. I took her back to the hospital and they admitted her. She ended up in the hospital for about 5 days on IV Antibiotics. The day after she was admitted they called me at 11 am to find out where she was. Really!!! The director at the time knew I took her to the hospital. Communication is very poor. Still is. They told me they were working on that. The last straw was when the new director went into my mom's apartment and removed her dog to her office because the dog was barking while my mom was at lunch. I understand that the bark was annoying but they should have told her and asked for permission. This was the first time this had happened since she moved in. She was frightened when she came back to her apartment and her dog was missing. My mom is 88. She was basically evicted the Saturday before she was scheduled to move because I took her to get her hair done. The rule was if you leave the building then you must quarantine for 14 days. I was taking her to my house on Sunday afternoon to stay until her new place was ready. I had notified the front desk of both events earlier in the week. On Saturday they told me if I took her I could not bring her back. They knew she was leaving Sunday permanently. They said I didn't get permission from the director. No one told me I needed to. Felt like retaliation to me for her moving. They would not let me get clothes or an overnight bag until the next day she was scheduled to leave permanently. Luckily I had dirty laundry I could wash so she had clean clothes. I bought her a toothbrush. A little about their visitation rules. We were allowed 30-45 min visits with her outside while she was there, as long as they were not in a lockdown due to Covid exposure or a positive Covid test. Their attempt with isolation of these elderly people did not keep Covid out. They had many cases just about 7 days after she moved. I know this can happen anywhere but their rules and regulations for isolation didn't work. She is now someplace I can go into her apartment a few days a week. She has gained weight. Food is better and she is now laughing and joking. This place was not a good fit for her. Maybe it's ok in normal times, but not during this pandemic.

September 03, 2016

By Kate438502

I visited this facility

Eagle Pointe Place is very fancy, but it's too large. If you have any problem like arthritis in your hip, it's just too far to go from your room to other areas of the facility. You'd have to use an electric wheelchair just to save your hip from getting arthritis. It would just be too hard to get to the dining room every day. The person who gave me the tour seemed very nice. She showed me the pool, but it looked green. I asked her how often they cleaned it, and she couldn't tell me. Everything else was clean. They could improve on being more knowledgeable, making sure the pool is clean, letting people come when there are activities going on, inviting somebody to sit down for a meal, letting visitors talk to a resident or two, and being more friendly.

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Services and Amenities of Eagle Pointe Place

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Rent Plus Care Fees
Assisted Living Starting At: $2550/month
Independent Living Starting At: $2300/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Studio Apartments

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In Room Kitchenette
Dining Room Shared Meals

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Beauty Barber Shop
Resident Transportation
Garden And Patio
Pool
Features Extra: Heated Pool

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Laundry For Linens
Housekeeping
Laundry For Clothing

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English

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Doctor Visit Companionship

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About Eagle Pointe Place

At Eagle Point Place, our assisted living community in Dubuque Iowa, we are proud to offer independent seniors, and those who require assisted care, a suite of services that make everyday more enjoyable. We provide housekeeping, laundry, meal service, activities and much more to create a vibrant environment for our residents. We offer assisted care on site 24/7 specific to the needs of each resident if and when they require help with daily living tasks or need medical assistance. Schedule a visit at the Eagle Pointe Place senior living community today.

Eagle Pointe Place Dubuque, IA

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