Sunnybrook at Burlington

My mother in law had an urgent medical problem, we made special arrangements for her to see her doc in the AM. Sunnybrook was to take her and I was going to meet her there ( I left work). Well they didn't take!!!!!! I had to go get her. One Of the 3 ladies standing around the office came out with poor excuses.

The way they present the experience of the resident moving in falls into the "if it sounds too good to be true, it probably isn't" category. Mostly the way they present how often they get the resident "outside"...it doesn't happen like they tell you, nor do they keep the "apartment" clean like they tell you. There is a lot of staff turnover, and the rates have gone up twice in the last year. The "room checks" on the residents absolutely is not where it should be. I have visited within a 3 day period and seen the same dirty dishes and trash in my Mother's room and took care of cleaning up myself. There are a few very good staff members...(very few )however, The younger staff members (and there are several) spend more time gossiping and giggling with each other than time spent with the residents, and as far as I can tell they aren't supervised. I have also monitored the "supplies" I have brought in for my Mother's use and at least 85% of the time I get a call that she needs more before it's even possible that she has used them all. I am already looking into another facility to place my Mother after only six months.

We went to SunnyBrook just for a visit. They just didn't have any room available and my parents would have to be on a waiting list. The woman who took us around was very friendly. We thought the facility was nice but a little higher priced than where they ended up. They showed us the dining area where they could order up a menu there and it looked very nice. They also showed us the list of things that they do.

My father is a current resident of SunnyBrook of Burlington. I like the people, the staff and the atmosphere of this facility. Location-wise, it is also closest to family members. Their rooms are very nice. The staff seems to be really nice too; however, I think they have a large turnover of staff quite frequently and I think that is not good. Older people like to feel at home and like to be around familiar faces that they used to seeing everyday. So when you change staff frequently, they feel like they're in a different place. As a whole, the facility is adequate. I wouldn't say it is really spacious, but it serves its purpose.