Our mother was a resident at St. Paul's for 2 yrs. Despite her profound hearing loss, she managed to make a few friends & she loved some of the staff members. She complained, however, about the dark, drab & depressing paint color of her rms. It's their std. color. She complained constantly about the bad food which was about as bad as institutional food can be.
As her health declined we were very concerned that care did not increase. The "assistance" she was receiving for $2600/mo. seemed to consist of: meals; if she didn't appear at a meal, a check to see why; taking vital signs daily; laundry (but she rarely got all of her clothes back); wkly change of bed linens; a call button which would bring staff to her room "as soon as they are available". We were told the wait could be as much as 20 mins. Our experience was that ocassionally someone came within a few minutes but sometimes - especially during the night shift - no one ever came at all. Our complaints to the director resulted in his telling my sister, in effect, that they don't have the staff to do better & aren't required by the state to do so. And there are extra charges for many things like having meals in your room. Have staff handle your medications? $250/mo. & you have to buy them from St. Paul's.
To be sure, there are some people working there who are wonderful & doing their very best. But can management be unaware that there are others who have no business in the caring professions. There were 2 outrageously bad ocassions. (1) My brother received a phone call that Mother had fallen & they were going to have her taken to the hospital. My brother told them not to do so until he arrived. He did arrive 10 mins. later to find her still lying on the floor. Also she had soiled herself & not been cleaned up. The night nurse was simply standing around. (2) Three weeks later Mother was under hospice care. A medication was ordered to ease her breathing. Two hrs. later the private CNA we had hired called hospice to find out why we hadn't received it. She was told it had been couriered over & delivered to the nurses station 2 hrs. earlier! At the nurses station, the St. Paul's nurse said, "Well, we were wondering." Wondering?! Wondering if a patient on hospice care might need a medication that had been specially delivered? But she was not concerned enough to get up & walk down the hall to check or even to pick up the phone.
Would I recommend St. Paul's? No.