Because we only visited the facility I was not quite sure what rating should be assigned. So I decided to split my review. We were greeted immediately by the Weekemd Manager. She was very friendly, well groomed and knowledgeable;. She took us on a tour of the facility which included opening the doors to apartments. So for this part of our tour I would give an Excellent rating. as she made us feel welcome.and not rushed. Although it was not lunch time. residents were in the dining hall visiting and looked happy and comfortable.. However because we only visited,and did not experience the day to day activities I rated the facility as average. Before I sign out I would like to share a "Moment" that convinced me this was a good place to be,... There was a gentleman in his electric cart headed to the dining room and about 2-3 feet behinf him was his dog! It was a good way to end the tour!
Sugar Grove
Offers Assisted Living, Independent Living, and Memory Care
20 Reviews
5865 Sugar Lane, Plainfield, IN 46168
Call
(800) 385-2527
Reviews of Sugar Grove
Assisted Living Reviews for Sugar Grove
March 06, 2019
I visited this facility
September 29, 2018
I visited this facility
My friend liked Sugar Grove. The staff seemed very nice, very informative, and very hospitable. He liked the proximity to where he lives now, the cost, and the type of suites that they have. It was a better fit for him. They had activities, library, and outings to the mall.
August 15, 2018
I visited this facility
Sugar Grove was very beautiful and took pets. The staff who assisted us was very helpful and nice. The dining area was very nice, and we talked to several ladies who said the food was very good. They were playing bingo that day. They had a physical therapist on-site. I was very impressed with the place.
January 04, 2018
I am a friend or relative of a current/past resident
This is a great place for healthy seniors. For those who need assistance, it may be necessary to obtain help from outside providers. Those considering this facility should be sure to receive in writing exactly what care can be provided. There is a high turnover of staff. The internet is frequently down for days at a time and fax does not work then. This complicates getting updated prescriptions or orders from physicians.
March 28, 2017
I visited this facility
Sugar Grove is very nice. The staff appeared to be friendly, and smiled and greeted the residents like they knew everybody there. We looked at their assisted living and the two-bedrooms were just too small to get our furniture in. It didn't really fit our needs. There wasn't any trash around, but we were concerned that they didn't have much parking for handicapped people. They also didn't have any garages for the cars, but there was a small shuttle bus. They showed us a list of their activities.
February 22, 2017
I am a friend or relative of a current/past resident
They took advantage of my dad when we moved out. I even had emails that said they would reimburse him money as they rented his apartment before the end of the month. But in the end the office said there was nothing they could do. I called their home office and left about 20 polite messages with multiple people including the VP and never got a call back. Don't let them take advantage of your loved one like they did mine. In addition we begged them to pull the tall sticker weeds around his patio with no luck and his air went out on a Friday night on the hottest weekend of the year and it took them till the next week to even send a repair man out. Would never recommend this place to anyone!
June 23, 2016
I visited this facility
Sugar Grove was a nice, clean community. The rooms weren't too big. The rooms were very clean and nice but smaller than what my mother wanted.
June 10, 2016
I visited this facility
Sugar Grove was really nice. The rooms were nice and were one room with a bed in it for $1,700 a month. The food that they prepared looked very nice. Half of the reason why I wanted to go there was because it looked like a nice community with social gatherings. The people working there were great.
November 08, 2015
I visited this facility
A friend of ours stayed at Sugar Grove. It was very nice. It still looked very nice, but it has been sold to another company. It would have been very nice had it kept the same company that owned it, but it is not the same business, and I don't like that place anymore. The facility was bright, and it is smaller than I was thinking of. If the same company had still been there, I might have taken them, but it was not done as well, and the food and the assistance were not as good.
August 02, 2015
I am a friend or relative of resident
My mother was a resident in the memory care unit for about three years. At first she received great care. There were several activities in which she could participate and her room was clean. However, management changed and we noticed a constant turnover of staff. The staff lost her hearing aids and refused to take responsibility for the loss. Residents were often seen sitting without activities or any staff members in sight. I have since moved my mother to another facility following a stroke. She has been receiving exceptional care there.
June 30, 2014
I am a friend or relative of a resident
My mother lives here at Sugar Grove Senior Living. I am visiting here now and I have been dealing with this facility close to two years. I am pretty much pleased with what they have. My in-laws come down and visit this place also and we have them on the waiting list. When an opening comes up, we are going to move them from where they live now.
It is a ranch and it is one level. It is not huge but it is pretty large. The assisted living side has three large hallways and a dining hall. They have another wing that is memory/additional medical need and there is cap on that side per room. They have LPN, RN and CAN 24/7. They have an ala carte service depending on what they need.
They have a recreational lady that is here Monday through Friday. They have games and activities pretty much every day. There are church services on Sundays. Women can get their hair done here on Wednesdays. They have a bus and they take them on field trips on different places. They also take people to appointments and restaurants.
July 08, 2013
I am a friend or relative of resident
My mother has lived in a garden apartment for nearly three years. After receiving her last lease renewal, she will be moving out. Every twelve months, her rent has increased by $95.00. Her apartment is cold in the winter and hot in the summer. She has requested maintenance repairs to be done, yet nothing ever transpires. Unless you are willing to pay nearly an extra $100.00 in rent each year and do not mind maintenance concerns not being addressed, I would strongly recommend going elsewhere. Nearly everyone I know presently living at Sugar Grove is moving out. As a bonus, residents at Sugar Grove can hear the inmates at the correctional facility (located directly across from the Sugar Grove entrance) yelling day and night. Not a peaceful place to live! Futher, the walls between apartments are not well insulated. You can hear your neighbors talking on the phone (verbatim), their television, sneezing, etc. My mother also believed (initially) that Sugar Grove would be a peaceful place to live.....what a laugh!
August 15, 2012
I am a friend or relative of a resident
My mother has been a resident of this facility for almost a month now. We placed her here because it's near my brother's home. Also, my mother-in-law stayed in here. This place has a garden for walking and a large restaurant area for dining. The accommodations are just wonderful and really nice. The staff seems really attentive and caring. They provide a calendar for their activities. I think my mom will rate it really good. I even joked that I want to reside here as well. I will recommend this place to others. However, there's still room for improvement especially in the tap water quality. I noticed that it was rusty.
October 03, 2011
I am a friend or relative of a resident
My grandfather was a resident at Sugar Grove Senior Living in plainfield indiana. While he was there he recieved very good care by a professional well trained staff that were also warm and careing. He enjoyed his time there and was happy and that made me happy. The facility offered many types of activities and events on a daily basis to keep the residents on thier toes and active. They were also very good with his medical care and helped schedual appointments and even offered transportation if none was available. If there is anything negative to say about the facility it would only be that the maintainace dept. could sometimes be slow to react to issues with the property but as for everything else it was top notch. Everytime i would visit my grandfather was always enjoying some activity or telling me about an event he attended that was fun. I really attribute his last few years to the high level of care he recieved at sugar grove. I know that he really enjoyed it here. He originally had preconcieved notions about senior living and was very hesitent to be a part of it. Sugar grove made all his worries dissolve and i truly believe that would not have rather been anywhere else. I highly recommend this facility and was overall very pleased.
Provider Response
Hi Linda, I'm Katie, I work at Holiday Retirement's Home Office. Thank you for your sincere review. I'm so sorry that you weren't offered a meal! If you'd like to come back and tour with us once more at Blair House, we'd love to serve you either lunch or dinner. Please feel free to call the Blair House directly at 309-454-8900 to schedule an appointment if you're interested. Thanks, Katie
Independent Living Reviews for Sugar Grove
November 27, 2018
I visited this facility
Sugar Grove is very nice and the dining area was very clean. The few staff members that I met were all very friendly. Their activities include different games, movies, crafts, and things like that. They have independent living, assisted living, and memory care. It's very clean and everything looks presentable. It's well-laid out. I like how they have different types of living. The memory care impressed me more. It was bright and the staff was happy, and it was just like a happy place. They're really trying to maintain that for the memory care people. They decorated it with bright colors.
October 03, 2017
I visited this facility
Sugar Grove is slightly smaller than the other community we saw. We chose the independent living facility because it had a garage. We wanted to still have our car for awhile. The other two we looked at did not have garages. The staff members are all friendly. They offer physical fitness. They have a library, a beauty shop, and two dining areas. You can use a sort of meal ticket and eat there, or you can go back to your apartment and do your own cooking. They have 4:00 happy hour everyday where you can meet everyone before dinner and have some drinks. They offer a bus to take you to different things, and you can sign up for it. Overall, they are very friendly and they allow pets. We have our cat that we are going to keep for awhile in the independent area.
November 24, 2016
I visited this facility
I thought the one-bedroom, one-bath at Sugar Grove was pretty small and didn't like that there wasn't room for a dining table. I have yet to see the two-bedroom, one-bath, which is a little bit bigger. The staff member was very pleasant and knew what she was doing. It's the best one that I've seen so far.
January 25, 2016
I am a friend or relative of a resident
We love Sugar Grove. The rooms are wonderful. It has everything that she needs and it is very comfortable. The staff is great. I cannot say enough about them. They are very nice and very helpful in her transition. Everything is clean and very nice. They are very accommodating.
November 30, 2015
I visited this facility
We had found Sugar Grove, but we had not moved in yet. It was very nice. It was clean. It had well landscaping. The person in charge was friendly and outgoing. The rooms were well done, and they were immaculate. They told us about the activities, and we saw the exercise room. They had a library, a movie room, a restaurant, a beauty shop, and a barbershop.
September 26, 2013
I visited this facility
Sugar Grove is a brand new facility and it's a very nice place. The rooms are of good size. The staff seemed to be very pleasant and happy.
Services and Amenities of Sugar Grove
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
General
- Minimum Age: 55
- Pets: Small Pets Allowed
Licenses
- State Licenses: 012394
About Sugar Grove
Live the sweet life when making your home at Sugar Grove. The country setting of our Independent Living, Assisted Living and Memory Care community in Plainfield, IN, radiates warmth and provides an environment that is physically, mentally, spiritually and emotionally stimulating. Residents are afforded the privacy they deserve while at the same time offered companionship with plenty of daily activities and weekly outings. Our studio and one- and two-bedroom floor plans in Assisted Living boast 9-foot ceilings and are painted in neutral colors so residents have an easy time personalizing their spaces. Available garden homes raise the standard of living with open concepts and sunrooms. Residents appreciate restaurant-style dining at The Grove with daily specials and a regular menu at their discretion. The on-site putting green, stocked fishing pond and walking path that is integrated with the Plainfield Trail and Park system are a sense of pride within the community. Caring and professional staff members provide a helping hand when necessary for residents who require assistance with everything from housekeeping and laundry to nursing services. Independence is highly encouraged with scheduled courtesy transportation to popular shops and restaurants around the newly renovated downtown.
Map of Sugar Grove
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