Owners and management company just don't seem to care and definitely do not follow through. If you think this is the place for you, at least speak with a few residents before you sign anything. The community rooms are beautiful and they remodeled some of the units, but make sure any work you need done is completed before you sign a lease. Read the lease carefully, especially your "move-in" date. Issues include residents smoking (at night) right outside one of the main doors and you have to walk through a cloud of smoke to go in/out; low-quality and sometimes old and stale food put out for the continental breakfast; persistent blackouts on certain cable channels with Senior TV, which is the company included in the rent; problems with AT&T internet either shutting down (sometimes for a couple of days at a time) or being very slow; meetings, events and breakfast items (and sometimes times) being changed with little or no notice to residents, etc. Although there is an after- hours emergency phone number where you can leave a message, management is not on site after office hours. Some of the employees are amazing and the saving grace here; while others seem to think they are doing you a favor by working at Hanover Place - they will walk right by you without so much as a hello, with their nose in a cell phone.
Provider Response
Hello Nancy, Thank you so much for your candid feedback. Our team’s goal is to provide the best service possible and we are truly sorry to hear you are dissatisfied. We are aware of the on-going service issues with Senior TV and are working hard to upgrade the system in the system in the near future. I also wanted you to let you know that I am concerned to hear about your other issues and will be investigating all of your complaints personally. Please feel free to call me anytime if you need anything at all. Sincerely, Bethany at Hanover Place.
