My mother stayed at Cedarhurst of Shiloh. She had to go to the hospital and Cedarhurst said that she had to go to rehab before she could come back to the community. I picked a rehab and someone from Cedarhurst came there after a week and a half or so and re-evaluated my mom so that she could come back because she couldn't stand and pivot. It was very traumatic for her and for us because she was very happy at Cedarhurst assisted living. She had already gone from Cedarhurst to the hospital to rehab, from the rehab to a nursing home in about a month. If Cedarhurst had a nursing home, she would've been back there. The caregivers were very caring, and the activities director did a phenomenal job, went out of her way, and has done really good through this Covid stuff with people. She's found things for them to do, and she's checked on them.
The only downside was that the food was not good. When my mother came in 2016, the food was very good because we even had dinner there to check the food out. However, they've been bought by a big corporation, and it has gone horribly down. They've had about four or five different chefs. They now are very restricted in the suppliers that they can have for the food. I think the brands were really substandard. My mom always complained and always said the food was bad. Other than the food, they tried to keep the people busy and they had a caring staff.
There's the stuff that's out of their control and that's on the corporate side. Corporate makes decisions that are making things less personal. They had different staff coming in and out, but the caregivers that mom had were excellent. Right before Covid, I used to go and have lunch with my mom and the last time was in March. The portions were small, and the food was not great. She had a full bedroom, a little sitting area, a kitchenette, and a walk-in closet. It was a very nice apartment. They had trips, they took them places, they kept them out and about, they had people come in when they could, retailers would come in, people would dress up in costumes and tell a story from a first-person viewpoint. They had dance, they had an orchestra that comes, they had a Christmas program, and they always had dinners, but corporate changed that. They had a beautiful garden. When she first came in 4 and 1/2 years ago, it started at $3,000, and then there was $100 extra for her because she needed somebody to help her with her meds. My mom's health declined or changed where she needed more help. And it always went up 2% or 3% every year, when they didn't have the certain things that they used to do.
Provider Response
Reviewerfc122220a, thank you for the high star rating! We always strive to provide top quality service to every guest, and are disheartened to hear that all of your expectations were not met at Cedarhurst of Shiloh. If you are willing, we would like to have you contact our manager to discuss ways we can better serve you in the future.
