My mother moved into Brookdale Prospect Heights in the Fall of 2015. It was a very difficult transition for her to go from living independently to group living. The director and the staff of Brookdale worked tirelessly and diligently to help her through the adjustment. I would say it took her a full 2 years to finally acclimate to the new environment (she was 94 years old when she arrived).
Once the adjustment was made she joined a few activities and a new woman emerged, smiling and content with her new surroundings.
Now with the pandemic going on, I was once again concerned, but I can see the staff are doing everything in their power to keep all the residents and staff healthy and safe.
I highly recommend Brookdale Prospect Heights for your loved one!
700 East Euclid Avenue, Prospect Heights, IL 60070
Call
(800) 385-2527
Reviews of Brookdale Prospect Heights
Assisted Living Reviews for Brookdale Prospect Heights
May 27, 2020
I am a friend or relative of a current/past resident
July 05, 2019
I visited this facility
Brookdale Prospect Heights was very nice, but they didn't have what I needed. The staff was very professional, nice, and upfront. The dining area was nice, and they had a weight room.
September 14, 2017
I visited this facility
Brookdale Prospect Heights was a very nice community. The individuals there were much older than my husband. Aside from that, it was fine and there were no issues. The rooms were fine and on the cold side, borderline hospital-like, but they were efficient. The common rooms were empty, and nobody was in there. The place was clean and well maintained. The staff was very pleasant, upbeat, kind, and considerate toward the residents and visitors.
Provider Response
We appreciate you taking the time to share your feedback with us from your tour. We will be passing your feedback along to our management team for review.
May 10, 2016
I visited this facility
Brookdale Prospect Heights is relatively small and more family-like. When I went there, they were doing some remodelling and had one whole room being remodelled. There wasn’t a lot of large common area, so people were pretty close and had to get along, I think, because they were cozy. The staff seemed very positive. I did see an exercise class, and the person giving it was very energetic. I only saw the main common area because there’s a living room that is not very spacious. It seemed very clean, nothing smelled, and everything looked very well kept. It seemed pretty close knit, and I don’t think my husband would have liked it because he doesn’t like to be around people. When they give a tour, it would be good to see more of the facility, like the dining room, the community room, and the rest of the common areas.
May 10, 2016
I visited this facility
Brookdale is OK. They were doing some improvements to make it cheery inside, but it didn’t seem engaging for the residents. They were all sitting around watching TV. The common areas and apartments were small and kind of rundown, and it was kind of dreary.
December 30, 2014
I am a friend or relative of a resident
Brookdale Prospect Heights is average or below average because the care was not as good. The food was very bad according to me and my mother. They always served chicken, and nothing was that much different. The place was clean overall. It seems that the personnel are always preoccupied with some other things. There are not enough people on the staff to take care of people that lived there. It would benefit them to hire more people. But the cost, I give a 5 since it is comparatively lot less expensive. They are the most affordable. The apartment is not as spacious and is small compared to other facilities. My mother doesn't have enough income and doesn't qualify for Medicaid, so I have to supplement it.
Provider Response
We appreciate you sharing your concerns with us. Please be assured that the safety and well-being of our residents is our first priority and we share their concerns as well as the concerns of their families and friends. We would welcome an opportunity to discuss it with you personally and hope you will call us at 877-400-5296.
November 30, 2014
I visited this facility
My dad went over from the hospital to Emeritus for rehabilitation, and they were actually very good. We were very happy with them. The food was fine when he was in the rehabilitation. He was in hospital room like setting with a bed. The community was excellent. It was very good.
October 28, 2014
I visited this facility
The staff was a wealth of information. Very helpful. The facility was very nice.
October 18, 2014
I am a friend or relative of a resident
Emeritus is good but again, I was looking for something just a little closer and I think it is in care level 1. The thing is, he is just not interested in their activities because they’re just not stimulating at all, and I just think probably, mentally, my dad is in better shape than a lot of people there, although he is frail physically. He likes the food, the staff and the nursing.
Provider Response
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we need to focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
September 10, 2014
I visited this facility
Emeritus at Prospect Height was nice. It was not rundown and there were nice amenities -- it was kept up nicely. The facility is smaller, but nicer. The furniture and carpeting is nice and the building is well-maintained.
July 29, 2014
I visited this facility
The staff at Emeritus at Prospect Heights seemed very caring. The woman that showed us around was very nice. The room seemed nice as well. They have an activity room, but when we walk in there was all wheelchairs in the lobby or reception area and they were all watching TV.
October 16, 2013
I visited this facility
I found Emeritus very favorable. It was in a very accessible location. The ground was small, but it was a nice facility. It was furnished and well taken care of. The staff and the administration were very nice. I liked the rooms. The dining room seemed okay. What I didn't like was that they only have one activity director for thirty or forty residents in the activity room and very few of the residents were engaged. I thought it would be better if they had more staff so that more people will be engaged in the activities.
September 18, 2013
I visited this facility
I was given a tour at Emeritus and the facility and rooms looked very clean. They have regular sized studios but the price is too expensive. The person who gave us the tour was very friendly to us and to the residents.
August 13, 2013
I am a friend or relative of a resident
My mom is at Emeritus at Prospect Heights and I got really no complaints about them. The staff are very friendly and attentive. She has a little studio apartment and she is totally fine there. The location is also very close to our house. I would recommend the place.
June 29, 2013
I visited this facility
Emeritus is very nice, it's closer to my home. The rooms are spacious enough and the services are good enough. The help is very attentive. I just can't afford the place.
April 26, 2013
I am a friend or relative of resident
My mom stayed at Emeritus last year in 2012, and again this year 2013, and we all had great experiences both times. The staff are remarkable and helped my mom so much, and were nice, patient and very kind. All the staff were also very friendly and nice to our family as we visited my mom. This facility is clean, and a good atmosphere, and we would reccomend it to anybody. We would definately come to Emeritus of Prospect Heights again in the future if we ever needed their services. Thank you again to all the staff, for being so wonderful, kind and helpful. You are all good people.
November 18, 2011
I am a friend or relative of a resident
This facility looks wonderful. It is clean,attractive,and designed for comfort. When I first visited it was a Brighton Gardens facility. Nothing changed outwardly when Emeritus came in, and there were some hopes that the dining facilities would improve. However, there were some huge changes in staffing. My mother was living there at the time,and the changes were apparent to all.
Staff who had been friendly, outgoing, and patient were sometimes replaced by a much different group. it became difficult to communicate with some staff, either because of attitude or language barriers. the food did not improve, it actually got worse. the welcoming atmosphere disappeared,especially at the front desk.
My advice to anyone involved in searching for assisted living is to ask more questions until you get the info you need. Make sure the company who currently owns the facility will continue to own it for at least a year,so that do you or your loved one are not taken by surprise, as we were, about changes in policy, fees, or staff that will be disruptive. We felt deceived by Brighton Gardens, and not at all positive about Emeritus.
Services and Amenities of Brookdale Prospect Heights
Room and housing options
- Companion Suites: Yes
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- Hiking Trails
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Skilled Nursing
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guests At Mealtime
Diet
- Low Fat
- Low Salt
Languages
- English
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 145852
- Ownership Type: For Profit Corporation
- Date Certified: 06/01/2020
General
- Resident Capacity: 104
- Respite Care
- Minimum Age: 65
- Pets: Yes
Range of services
- Physical Therapy
- Occupational Therapy
Training Areas
- Memory Care Training
Licenses
- State Licenses: 50872
About Brookdale Prospect Heights
We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.
Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.
Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.
Amenities and Services
- Daily assistance with bathing and dressing
- Medication management
- Dining assistance and special diets
- Assistance with reminders and redirection
- Escorts and assistance with walking
- Emergency response call system
- Housekeeping
- Laundry and linen service
*Rates subject to change at any time. Level of care not included.
What Makes Us Special
We are located less than a mile from Randhurst Shopping Center and adjacent to Rob Roy Golf Course. Resident portal and wireless internet available to residents and family.
Map of Brookdale Prospect Heights
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