HarborChase of Plainfield
12446 S. Van Dyke Rd., Plainfield, IL 60585
(800) 558-0653
Verified Partner
3.42
(26 reviews)
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Reviews of HarborChase of Plainfield in Plainfield, Illinois
Beth
4
|
August 2, 2023
My mother-in-law moved into HarborChase of Plainfield 5 weeks ago. We've had a good experience with the people that work there. She said the food is very good, and everybody there is very, very nice. Her room is very small. It's big enough for a single bed, and we've put 2 lounge chairs in there. She has her own bathroom, which is very large and they check on her continually through the day and night. They had a magician come in and perform for them, and then they just had live music last week. They do puzzles, they watch movies, they listen to old music, and sometimes they go outside.
Kathleen Ad
1
|
March 17, 2022
They don't tell you when they tour that they are always low on staffing. They would forget to take my mom to the dining room. One Sunday I was visiting, I was with her for 8 hours and not one caregiver checked on her. They did not feed her and she was in a wheelchair! I called down for them to bring food, and they did not. She got a wound from sitting in wheelchair, it became infected and had to see wound care specialist. They sent my mom to hospital after she fell, because nobody was helping her shower. She ended up in and out of the hospital and got an infection and died after two months. When I went to community to collect some of her things, the Director did not come out and speak to us, or say she was sorry. When we were having issues, I called to talked to the Director and I was always told to talk to a nurse. The Director was always in a meeting and not available. The front desk would act like I was a bother or something. So, I never got to talk to her. Just expect that from her. My sister had a different experience, but mine was horrible. Biggest regret of my life is that I trusted this community. A lot of the caregivers are contract workers, they can't even keep staff. Do not put a family member that you love in this community. Unless you are ok with them forgetting to feed them every now and then. People pull the emergency cords for help and they sit on their toilets for hours sometimes waiting for help. I know this because the residents type up notes when they have monthly meetings and they pass out the notes from the meetings. That is horrible and there is not excuse to treat human beings that way. The state should ask them about staffing response times. When my mom needed two people to transfer her, I thought she should go to a nursing home to get a higher level of care. They said she could stay in assisted living, they could not provide the appropriate care, which was laughable because basic care that they promised was not provided. When I toured, I explained to the sales women that my mother would have to sell her condo before moving in. She looked at my husband and myself and said "why", I explained it was financially better for my mother. She was not at all concerned with that. We should have known then.
Happiness2021
2
|
September 30, 2021
If your loved one actually needs assistance I do not recommend Harbor Chase. Staff are poorly trained (if there is training at all). Management are non-existent. Good luck finding someone with authority even during normal business hours. Poor response on call buttons. Try to get a hot meal at 530 in evening? Not going to happen although they claim they serve till 6pm. Activities are a joke! Bathing ..well good luck with that. It rarely happens. Look and listen before putting someone you love in this facility.
Stephen
4
|
September 10, 2021
We chose HarborChase of Plainfield for mom because of its location and that it was an assisted living and memory care facility. Her room is clean and cozy, and she's comfortable there. The staff is personable, accommodating, and willing to work with her. The dining area is very clean, very nice, large, and she seems to enjoy the food too. They have lots of socialization with movies, bingo, singing, ice cream socials, and happy hours.
Eric
1
|
August 20, 2021
I went to HarborChase of Plainfield. It's terrible. That place is nowhere near the condition of the other. It's not as in good condition as the other place. They gave me a soda pop that was two years expired and that can kill you. It was 2019 the soda expired. That's no good. I don't like it. They had a maintenance person that gave me the tour. The other person wasn't even in for my appointment. That place is no good. They don't know what they're doing over there. I did not have a tour agent, but I had a maintenance person that showed me around. They broke their appointment, and they didn't notify me. That's another bad strike.
John
1
|
July 11, 2021
The management at Harbor Chase of Plainfield does a good job of selling the product of assisted living. However, the day-to-day workforce does not do a good job at all. They are not attentive, and they hardly show up to monitor people there, among other things. I've heard other families tell me the same thing after we moved my mom in, that when you ask them to do something, then it's always a burden to them. But then when I'm there, and I walk through the halls, they're just sitting on their phones in their little office. So we had a very bad experience; it was very bad customer service. Mom actually fell because nobody was there to get to her when she rang her bell for help. They didn't go in and clean, we had to tell them. I thought they're coming clean every day, but nobody was there to clean, and so we had to clean up ourselves. I think the staff was very poor. The first few days, the food was cold. We had to put a call in, and then they did bring her more food. But she said it was not so good at first. The cleanliness of the facility is very nice, they just didn't come to clean her room, but outside it looks nice. When we asked for my mother to be released from her contract, the administration said, "Absolutely not." And they forced us to pay another $7,000 for what? I don't know, because they have $10,000 of her money and she was only there a short time.
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Costs for HarborChase of Plainfield in Plainfield, Illinois
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$3,795
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$4,000
Starting Price
Services and Amenities of HarborChase of Plainfield in Plainfield, Illinois
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We offer a month-to-month rental
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We offer companion suites
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
About HarborChase of Plainfield in Plainfield, Illinois
HarborChase of Penfield is located in the northern section of Plainfield, Illinois, between West 119th and West 127th Streets. There is a Walmart Supercenter and several healthcare facilities within walking distance of the facility. HarborChase offers a range of one and two bedroom apartments, studios and companion suites, some of which have kitchenettes. They also provide medication management, hospice, and 24-hour nursing care services. Guest and residents like how the facility feels like a five-star hotel with a wide variety of cultural events, entertainment options, religious programs and off-site excursions to local sightseeing and shopping destinations.
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