Holy Family Villa

Have had my mother there for over 1 1/2 years. Place is immaculate. Staff are professional--courteous--outgoing--caring--at all levels. Very communicative of any issues, such as changes in eating patterns, overall health changes, general facility matters including a phone call I remember receiving re "potential" of scabies which was later proven to be unfounded and never occurred. No safer or better place to put loved ones should such become necessary.

Holy Family has exhibited a pattern of neglect and disregard for my father. He was taken to Holy Family on Jan 10. On Jan 11 my brother found my father face down in his wheelchair. On Jan 13 I found him sitting alone in the dining area. He complained that his back and hip were sore and he wanted to lay down. This morning (Jan15) my wife and I found my dad bent over in his wheelchair with his face against the dining table. He was in obvious distress. Two HF employees were sitting at the adjacent table doing nothing. When I asked the nurse why my father was in such condition she said, "I was watching him". Since the nurse was non-responsive I asked to see a supervisor. I was told the supervisor was in church so I'd have to wait 40 minutes until mass ended. Each HF employee at every level displayed complete disregard for my father. I've attempted to reach management level staff, but they are unavailable. They are aware of my dad's situation but do not appear motivated to contact me.

We chose Holy Family Villa because of the availability of skilled nursing and its convenient location for my sisters and me to visit our aunt. The staff has been very helpful and seems caring and interested. They are a Catholic institution, so they present a Catholic mass on a daily basis. They have other activities like ice cream socials, movies every day, and a gym for physical therapy. They have lovely grounds, and all the rooms have windows.

Holy Family Villa is a very impressive facility. They have a very large staff. The people are very kind and the facility is very clean. I tasted the food and it was good. It is run by the Catholic Church so it fits my sister well. I would absolutely recommend this facility. The level of care and the level of staffing is commendable.