ProMedica Skilled Nursing and Rehabilitation - Palos Heights West

My step-father is in ProMedica Skilled Nursing and Rehabilitation - Palos Heights West. The place was good and clean, and the rooms were a pretty good size. The services are good, I'd like to see them do more with him. He's currently in the rehab department and they've been working with him while he's waiting for the room upstairs. He's been up, dressed, and cleaned, so that's a good sign. They offer things like bingo and card games, they have a pastor come in, and other different things like that for the residents. They have an activity room, a gym area, they have a barber shop, and shower rooms. The food is okay, although it could be improved a little. The staff is shorthanded always so they need more staff.

I have a family member that's in manor care that's blind and needs assistance with almost everything. She was admitted on February 13, 2020 and on Saturday, February 15th they did get her up and dressed. On Sunday, February 16th I noticed she still had the same outfit on so I asked if she was going to get cleaned up and changed, well of course the nurse that was on staff said of course. I came again on Tuesday, February 18th and she was still in the same clothing, I was furious, well again I was told they was going to change her. I came back on Wednesday, February 19th and there she was with the same outfit on. Finally I told them she was not leaving for dialysis until someone cleaned her up and change her clothing, finally two CNA's took her in the bathroom and washed her up. This is terrible how she's being treated. This past Sunday, March 1, 2020 I asked for a manager, finally someone came in and stated she was a manager her name was Shannon, I mentioned to her that they patient needed a shower asap because she's been a patient at manor care since February 13th and no one thought it would be nice to take her and give her a good shower, her body is very itchy and nasty looking, she assured me that she make a note and have the next shift give her a shower. Time went by so I asked the nurse she assured me that she would get a shower if not that night first thing the next morning which was Monday, March 2nd. She is being neglected just because she can't see or do anything for herself. I told them she loves playing bingo but need assistance, I was told no problem someone will assist. No one ever, ever, ever came to get her, all they do is leave her sitting in the lobby ALL DAY LONG. She love sitting in front of her tv listening to her programs. She's totally IGNORED. If you have a love one that cannot do for themselves DO NOT SEND THEM HERE. This place is only for patients that can take care of themselves. Managers do not return phone calls at all. The only person that was nice, truthful and showed concern was the REHAB DOCTOR! I am a very angry family member!

If I can give this place no stars, that would be too generous. They neglected my parent to the point where she was 24-hours away from death - her Doctor's words, not mine. - left in dirty diapers from 2-11 hours without a change. -missed meals. Last 24 hours she only had three slices of bacon, a muffin and had to beg for a piece of pie when they didn't take her for lunch or dinner. -was only wheeled to one activity for the three weeks she was there. -was promised a schedule after a meeting with Administrator; she never followed up. -Administrator told me to call her "any time". Any time after one phone call turned to "call me during business hours". - the DON never called me. I was scolded by the Administrator not to call her as the DON was dealing with a sick child. Never mind my mom was sick and we were paying them to take care of her. -Horribly understaffed; last Saturday she was there I overheard staff talking that they only "had 3 CNAs for the DAY in the building". -PT wrote in her report that my parent could do things unassisted that she couldn't do; therefore, making her insurance company deny coverage for the new nursing home/rehab we sent her to. We had to pay out of pocket thousands of dollars, basically my mom's entire savings. -staff would ignore call button or run out of the room without checking on her. She had come there for rehab and left with pneumonia, severe flu and MRSA in her nose. She went from wanting to go home as her goal to begging me to take her tothe hospital so she could die. She was shaking, vomiting all over herself, had a raging fever, dehydrated and NOT ONE STAFF member checked on her the entire 2.5 hours it took for the ambulance to arrive to take her to the hospital.

My mother spent 2 months in the rehab. I felt she received very good care while there. I requested a private room which was not available but she ended up in a room and they did not put another person in their throughout her stay. The room was spacious and kept clean. The Admissions Director explained to me what to expect when my mother arrived and everything she said happened would. The CNA's were very nice and came when called. The LPN's were great. The food was good most days. If I had to make any suggestions it would be that they have more interactive activities with the residents throughout the day. I would definitely recommend this facility.

Not cheerful , clean or efficient . Front desk help was poor . I waited at the patient desk for 5 minutes while a man going through patient files ignored me . Food menu at dining room had menu for Tuesday and Wednesday . Today is Friday .

My 81 yr old father wanted to go here for rehab since he had a prior stay a few years back. It’s obviously changed for the worse. What really gets me was my dad was getting sick a few days before his discharge date. They gave him breathing treatments and oxygen. On my dads day of discharge,my dad told me they did a chest x-ray. I questioned the staff and was told they would call me with the results. My dad was feeling well at all and they still discharged him. When I got him home he was progressively getting worse . I received a call from manor care rn and was informed my dad has pneumonia and that I should call his primary care physician. Really! Well my dad was rushed to the ER.

My brother received excellent medical care at Manorcare. He was very ill and was always treated with kindness and respect. My 'family would like to thank the attentive nurses, CNA's physician assistants and social workers who were always there to answer our questions and give us guidance and support. Thank you Tonya, Ruta, Lisa, Andrew, Cheryleen, Lisette,and the staff on the second floor of Maor Care for everything that you do for your patients.

My father was here & it is a snake pit. There were only a couple of Aides that cared enough to give him good care. Every day was a battle with the staff, from the nurses to the Director, to get even the basic of care for my dad. My sister & I brought him most of his meals because the food prep here was unacceptable most days. All we got was constant apologies & little satisfaction. It took the threat of bringing in a Lawyer to get anything done. Wrong food trays were brought in, unmarked medication left in his night stand & aides using it without knowing for sure that it was for my dad. Pain medication wasnt given as directed. My dad went for 16 hours between getting his pain meds (it was an every 12 hours order) with only receiving Tylenol at the 11th hour. We have finally been able to get him into another facility. I would definitely avoid this facility for care of a loved one. The only thing that helped my father was that my sister or I were in the room with him everyday for 10-14hrs a day.