Palos Heights Rehabilitation Llc Palos Heights, IL

When visits are not allowed due to COVID, one would hope that staff would be more understanding about providing updates to family members. Don’t expect that here. YOU have to make the call and when you do, staff rush you off the phone, don’t review the chart, say they aren’t sure what progress has been made, and discourage you from calling for updates - “we will call you if anything drastic changes”. Reports from AM and PM nurses differed day to day - AM he is on 2-3 L of O2 and PM states only the use of inhaler. When family expressed concerns to staff, they reported they did not have a baseline to go off of and didn’t even know how he ended up there. My loved one uses his call button, but often times has to yell out for assistance. When that also fails to get the attention of a staff member, he has had to call family to ask them to call a nurse for him. After calling a nurse, I have then called my loved one to ensure that the nurse followed through. My loved one now repeatedly cries out saying that he wants to return home and feels that he is only getting worse. He requests to go to a rehab facility and when reminded that he is currently at one, he states, “Some rehab facility...all I do is lay in bed and watch TV. For therapy they sit me in a chair for a few hours and leave me be until they get me back into bed again. It’s a joke.” Every time we talk, he now says he would be better off being “six feet under” than at Palos Rehab in Crestwood. Extremely disappointed with this experience.

Some of the people that pass out the medication need to be trained better. When I asked about meds I should be getting, I was told they weren’t on the list. They were the day before and the day after. Either they were out of the drug or missed it on chart. I also watched one girl roll the pills in her hand before she dropped them in the dispenser cup. So glad those were not my pills. Food was good. Activities were fun. Some of the staff went above and beyond.

Very nice knowledgeable nurses always willing to help and answer my questions, could use some updating

Rooms are small & old. Nursing staff poor, left my husband in the dining room by himself. He was experiencing flu like symptoms & his nurse had no clue. Fortunately I visited early that day & requested for him to see the house doctor. He would had sat there all day being sick.

Do Not take friends/family to this place. I'm assisting a Resident here, and service is LOUSY. Resident was having an issue and signaled for ths nurse at 8pm. 3 Nurses Aids came to see she wanted...here it is, 9:05, and the Nurse Still has not come. One Resident waits untill late night/early morning to play TV loud. Another hollers, a good portion of the time. The Dietary Aide served food in her street clothes. The Nurse, finally, showed up...and placed a gauze on wound that touched her pants and was insulted that I asked her to take away this unsanitized one. Not all the workers are unfit, there were a few GOOD ones..God bless them for tolerating this environment!!

Very poor quality care for patients . Rooms are small ,among nursing staff no communication. I have nurse Dan told that no body knew any situation going with patient. My uncle soaked wet in Urine ,it looks more than one days,talked the DON,Debbie said,we take care of it,but who knows.when ask any questions,they gets upset ,your loved ones has to suffer. Horrible place to be. Speech therapy poor quality. No STARS

The nurses were very nice. My helper got my prescription for me and dropped it off at Walgreens. The nurses were great, but the food was absolutely terrible. They have movies but nobody sees any, and they had a patio to smoke on, but that went down the tubes, so I'm glad I'm out of there. The staff was great. The place was very clean.

Had a family member here. It was a great facility.