Provena Villa Franciscan

My father-in-law was here after back surgery caused a heart attack so that he then had open heart surgery. He was there for 97 days. He was unable to do much for himself. The best thing was the physical therapy, but there was a lot of turnover so whenever my father in law got accustomed to someone (about 2 weeks of nearly daily therapy), the therapist without much explanation would simply be gone and replaced by some random other therapist. The room was okay. The reception desk was okay. The staff on the floor were very very slow to respond to resident's calling for them. If called, they would typically come 45 minutes or more later, meaning that my father in law would have had to go to the bathroom in his diaper pants which was demoralizing at best. Or, importantly, that he could have been lying there in active pain or having fallen, and it wouldn't have been noticed for over 45 minutes. Unsafe, in my estimation. They were even unresponsive when family members would walk up to the nurses desk to ask for specific things. They'd barely acknowledge the request and then would take over a half hour to respond most of the time, even to a fairly simple request. And often I'd wait standing at the nurses desk for 5-15 minutes before any nurse from the glassed-in full nurses station would come out to find out what I wanted. They didn't even meet my eyes and indicate I would wait. It appeared they were talking about personal business, not in the middle of work responsibilities. I eventually began sticking my head in the door to give them the room number and ask if someone could help me. They really resented having visitors impinge on what they clearly felt was their private area, but when the resident needs something we are unable to provide ourselves... Anyway, they gave the appearance of not caring at all about the resident or the visitors. The worst part was discharge. They scheduled us for a Sunday discharge. We were given little guidance about what they thought was necessary to allow him to live at home - or even if he was actually ready to go. But we okayed much of what were options during the prior week and were told he could take him home Sunday (and if we didn't, Medicare would no longer pay). When we drove there to get him Sunday, not all of the supplies had arrived at his home; in particular not his commode needed for bathroom use. When I got a nurse's attention and asked her about that, she said that the department that handled discharge was not in on the weekends; only when I pressed the issue asking how he was supposed to be home without being able to use bathroom safely, did she 'page' the right department. Which department never responded! We bought a commode ourselves from Home Depot just to take him through that first night. and that we had not come at a time when they expected to handle discharges. So the nurse was unprepared and put out. Said we were there during medication rounds. But no one had given us any time guidelines! In the end, the nurse got something printed out that somewhat passed for being discharge instructions and then handed us some medications from a cart in the hall with rapid fire verbal instructions. They gave us no training in how to load father in law into or out of any vehicle. When we got to the pharmacy, the prescriptions were incomplete. Then, when I hired an agency to come to the home, and the agency ordered a hospital bed, the nursing home cancelled the order. It took us several days to figure out why it didn't get delivered as promised. These repeating errors would have been funny if we weren't trying so hard to try to avoid another 911 call from home. We only made it one night; the second night the EMTs came out and he had to spend the night in the hospital ER.

Presence Villa Franciscan looked a little newer than the other community I visited. From what I've seen in the rooms, everything seemed well kept. It looked clean like a hospital with beds, paint, carpet, everything pretty much up to date. It didn't look ragged or that there's lack of care. The rooms are on the small side, but there's still plenty of room. It is a skilled nursing community. Usually you see a lot of wheelchair scrapings on the walls, and door and floor, but you don't see such damage on this place. The air conditioner and heat worked a lot better than the other community I've been to. The patients look happy and content. The patients said the food is good, and they had a good cook. Everybody in the therapy department was wonderful. It's a definitely a place that I want to put my father in, but they have a long waiting list. The calendar they showed me has plenty of activities. They have about two to three activities in a day depending on the capacity of the resident, so that's quite encouraging. It's setup for people who are older with handicapped sinks and bathrooms.

My mom was at Presence Villa Franciscan. The staff was great, but they just had a skeleton crew. It was not the staff's fault. They would come in the morning and they would wash my mom up, but nobody would show up again until I got there. So imagine, my mom cannot move, she's sitting in her chair from the morning until 12:00 to 3:00 p.m. before somebody could come back to her. Every time I visited, my mom would be soaking wet or full of poop. I hope they change their management because it was not good. In the front when you walk in, it smelled fine, but when you go to the back, it smelled bad. A few things were broken in the room, but they would just try to go around it if they could. My mom had a roommate, they tried to keep the room decent, but it was not as satisfactory. They would put the food in front of her, but she had dementia, so she didn't know what to do with it. They did have activities. However, they would just put the people in the room and turn on some music or turn on the TV. The residents also would sit in the hallways in front of the nurses station so the nurses could watch them. They did have a beauty shop and a barbershop, but they didn't have a lot of staff members to engage with the residents.

My grandmother was here after a bad fall. They got her back up and walking and now she's almost back to where she was before it happened. Some things weren't perfect, but the staff and management would make sure things got fixed ASAP! Their therapy is a 10/10!