Manorcare of Homewood

My mother fell three times within her two week stay. The facility is understaff. The staff that is available is lazy and inattentative. Please do not bring your loved one to this facility.

I witnessed several instances that are cause for concern. The failure to use a belt when moving a patient that required it and having to provide assistance because the CNA didn't use the belt. My father's medical chart stated that he needed to use a C-PAP and those instructions were not followed. Perhaps the most aggregious incident was when leaving one day, we saw an elderly man almost fall out of his car and employees were going to continue to ignore him and go to lunch until my sister called them out on it. Finally we get a pharmacy bill and are charged for medications my father never received and no one returns a call.

this facility is under staffed! Staff is not attentive to patients. There have been several times that I have heard patients yelling for assistance. Dinner is served well after 6pm. Patients unable to move about are ignore, no fresh water given and no change of diapers. They are only seen or checked on when medication is given. My opinion is that 80% of staff is there for a paycheck.

The experience at Manorcare was good. The atmosphere was nice, and the staff was good, too. The dining room was small but nice. The nursing staff's efficiency when giving medication needs improvement, though.