ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village)

Offers Nursing Homes and Memory Care

12 Reviews

1920 Nerge Rd

Elk Grove Village

60007

ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village)

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3.7 12

Karen 2021-10-24 My mother has only been in ManorCare Health Services-Elk Grove Village for a couple of weeks now. Promedica bought them out. It's convenient to my home and close to family members. I think she's getting reasonably good care there. The staff is the same everywhere, that you don't get called back when you call them, but as far as them medically helping her, I think they're OK. Communication is not good. She thinks the food is good, but I've never had their food. The surrounding is very nice, clean and well kept. I know that they have an exercise class, word search, puzzles, and that type of thing, but she hasn't gone to anything yet. It's rehab and long-term care. I am a friend or relative of a current/past resident

5 3 1

Brian_Healy 2020-09-24 Spartan room furniture, but functional and co comfortable. The therapists OT/PT were excellent. Focus was on quality of exercises not quantity of exercises. They add a new challenge each session, however they repeat the challenges they gave you previously with a twist to get you motivated. You meet the decisionmaker of each functional area of the facility. Then you see them in the halls ,rooms and Nurses Stations. They are not distant ghosts or voicemail recordings. I voiced a complaint about cold food to one of the decision makers. The next morning I went to the station and found that person coaching the staff about cold food. The staff was capable. They are challenged with the number of patients they care for and the influx of new admissions. I don't know how you can change that observation. The activity people were very pleasant and always willing to engage. I am/was a resident of this facility

5 4 1

andi65 2019-03-08 My brother is there for long term care. He’s not in the fancy section so his care is awful. The aides leave him in bed all day, he gets no personal care-brushing teeth, getting washed up, and he is unable to feed himself and they won’t feed him. They are concerned about him losing 40lbs but won’t feed him. We talked to Martin and numerous social workers there but they do nothing. The nurses and aids will always say they’ll be right back if something is required of them and come back when they feel like it. My brother sits in the same clothes for 3 days at a time. The aides are the worst! Don’t send your loved one there!!! I am a friend or relative of a current/past resident

5 1 1

justk 2017-08-23 If I could give zero stars I would. I found the nurses, especially at night, not helpful and seemed they couldn't be bothered. My father needed help, rang the buzzer and waited several minutes because he was having a hard time breathing. No one came. He got up and fell in the doorway - no help until someone found him laying there. He had a cut on his head and when I got the phone call at 3:00 am, I said I wanted him taken to the ER - when my dad arrived at the ER he was in the middle of having a heart attack. Needless to say, my father was not sent back there for rehab. I am a friend or relative of a current/past resident

5 1 1

Ccguz 2016-06-28 Physical therapy, especially with Casey, was great. He worked w/ my dad as a friend and had great listening skills. As for the nursing & cleanliness?? Err. If a pull cord in the bathroom is brown, you know you'll pick up some creeping crud at some point. Dad picked up atypical pneumonia there, which the hospital couldn't get under control for over a month. 2 mo have passed, tracheotomy, & feeding tube placed, due to a bacteria he picked up while there. Now, trying to figure out a safer place for him to go. I am a friend or relative of resident

5 3 1

Bobbie057404 2016-06-28 I am in rehab at ManorCare. This is the third time I've come here, and I'm very happy with the staff but not so happy with the doctor assigned to me. The physical rehab and the occupational rehab are very good. They have a computer room and books. You're showered twice a week. I like the staff. They answer you in a reasonable amount of time, get what you need or want, and usually it's very good. I really like this place. They're very caring people. I am/was a resident of this facility

5 4 1

marz 2015-06-10 I was in this facility for rehab after a total knee replacement. The staff was wonderful, if you wanted anything, all you had to do was ask. My room was a single but kept very neat and clean. My rehab staff was good but I would have liked to have more. I hope to have my other knee replaced next year and plan on going to this facility again. I am/was a resident of this facility

5 5 1

MarySmith1 2012-08-27 I liked this facility the only down side was the facility was very restrictive on where the residents could and could not go. There was certain times they were allowed outside or in the shared areas. Having a very opinionated and independent grandmother this facility was definitely not an option for my grandmother. The staff was very nice and the facility was clean. The meals were taken in a shared dining room with other guests which gave them time to socialize and not be stuck in their rooms. The director seemed very unacknowledged when we toured. He didn't seem very friendly or welcoming. I also didn't like that the receptionist wasn't their at night. If someone tried to leave it may go unnoticed until the alarm sounded. I know an elderly person can't go very far fast but it still bothered me. That if she really wanted to leave she had an opporunity. I visited this facility

5 4 1

Skap217 2012-04-11 My grandmother has stayed at this facility on multiple occasions. Her first stay was when she had her hip replacement. The staff is always friendly and welcoming. The center is fairly large with multiple wings and appears to have various areas targeted for people with various types of special care. From what I have seen the facility is extremely clean. My grandmother doesn't speak any English but she was still comfortable during her stay there. She said the nurses would check on her quite often and she didn't feel neglected. I have toured the facility mostly because of my curiosity but the physical therapy rehab center was quite large and had multiple types of equipment. My grandma has needed knee and hip replacement so she has been in the facility because we have not had full time care givers at our home to watch for her. There are ample amounts of windows to allow adequate natural lighting into the facility and individual rooms. Each bedside had its individual televisions and lighting which also makes it easy for residents who have mobility issues. I am a friend or relative of a resident

5 5 1

Social Wk Care Mngr 2011-12-12 Though Manorcare is a corporate chain, there is a nice home-like feel in this facility. The short term rehab program is also well regarded and staffed well from a therapy perspective. It is situated in a quiet residential neighborhood. There are a couple of smaller outdoor areas that families use to socialize that are pleasant and bright. There are also several common areas which are not huge but work for most visits. The rooms are average sized and the majority are shared. Space for furniture, personal items or storage is typcial of most facilities, meaning it is limited. The food is prepared on-site and above average in appearance and quality. Many staff here have longer than average tenure and the result is investment in their jobs and kind and compassionate care for residents. I visited this facility

5 4 1

Ed703108 2016-06-23 My wife has been in Arden Court of Elk Grove for about a month and has not complained, unlike everybody else in the dementia unit. She looks good. She said the food is good. I don't have any complaints at all. When I check in every couple of days and talk to the nurse, she is very social and says everything is going fine. It has four different wings in the building, but I have only been in my wife's wing. It has its own kitchen. What impresses me is the homey feeling. It is like our family room and does not look institutional at all. The people are extremely outgoing. If anything comes up, they give us an update or suggestion. I am a friend or relative of a resident

5 5 1

Social Wk Care Mngr 2011-12-12 This is a very nice care center with good aesthetics and great staff. There are two enclosed outdoor areas for use by residents and family members that have shade trees, seasonal plantings, and patio sitting areas. These are not large enough to take a long walk, but they are very pleasant and a great place for a short stroll or to sit and visit. It is in a fairly quite residential setting, set apart from and behind the Manorcare nursing home building. There are common areas spacious enough for comfortable visiting located throughout the building, both in the common hallway and in each of four "household" areas. The rooms are almost all private, with only a couple that can be shared; they are fairly large for this type of facility and all have good windows with usually some green space as part of the view. Each room has a spacious closet. The staff are wonderful with above-average tenure; many have been there well over ten years and provide kind, consistent, and respectful care. The food is above-average to very good; it is prepared on-site and served restaurant style, meaning it is plated for the residents in the dining room area and individually served. It always appears appetizing and is overseen by a professional dietary staff. Tasty and appropriate snacks are provided in addition to three main meals. This is a private pay setting so the cost is unfortunately out of reach for some; however, it is more cost controlled than some similar settings with no extra ala-carte add-ons for care charges. I visited this facility

5 5 1

1920 Nerge Rd, Elk Grove Village, IL 60007

Call (800) 385-2527

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ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village) (800) 385-2527

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Reviews of ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village)

12 Reviews Write a review

Food

(2 Reviews)

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(3 Reviews)

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(3 Reviews)

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(3 Reviews)

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(2 Reviews)

Nursing Home Reviews for ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village)

October 24, 2021

By Karen

I am a friend or relative of a current/past resident

My mother has only been in ManorCare Health Services-Elk Grove Village for a couple of weeks now. Promedica bought them out. It's convenient to my home and close to family members. I think she's getting reasonably good care there. The staff is the same everywhere, that you don't get called back when you call them, but as far as them medically helping her, I think they're OK. Communication is not good. She thinks the food is good, but I've never had their food. The surrounding is very nice, clean and well kept. I know that they have an exercise class, word search, puzzles, and that type of thing, but she hasn't gone to anything yet. It's rehab and long-term care.

Provider Response

Thank you for your post regarding our center, Karen. Your feedback is important to us and will review them with our team. We have a Care Line that is available to address your concerns if you are not comfortable talking to the local administrator.

September 24, 2020

By Brian_Healy

I am/was a resident of this facility

Spartan room furniture, but functional and co comfortable. The therapists OT/PT were excellent. Focus was on quality of exercises not quantity of exercises. They add a new challenge each session, however they repeat the challenges they gave you previously with a twist to get you motivated. You meet the decisionmaker of each functional area of the facility. Then you see them in the halls ,rooms and Nurses Stations. They are not distant ghosts or voicemail recordings. I voiced a complaint about cold food to one of the decision makers. The next morning I went to the station and found that person coaching the staff about cold food. The staff was capable. They are challenged with the number of patients they care for and the influx of new admissions. I don't know how you can change that observation. The activity people were very pleasant and always willing to engage.

Provider Response

Thanks for sharing, Brain! We are glad to hear how much you enjoyed working with our therapy team and the daily challenges they gave you. Also you you felt your concerns were addressed promptly and our activity department were very pleasant.

March 08, 2019

By andi65

I am a friend or relative of a current/past resident

My brother is there for long term care. He’s not in the fancy section so his care is awful. The aides leave him in bed all day, he gets no personal care-brushing teeth, getting washed up, and he is unable to feed himself and they won’t feed him. They are concerned about him losing 40lbs but won’t feed him. We talked to Martin and numerous social workers there but they do nothing. The nurses and aids will always say they’ll be right back if something is required of them and come back when they feel like it. My brother sits in the same clothes for 3 days at a time. The aides are the worst! Don’t send your loved one there!!!

Provider Response

Andi, we are sorry you are having a negative experience with your bother's care. But you may have posted your review for the wrong center. Arden Courts of Elk Grove is a memory care community that specializes in Alzheimer's and other forms of dementia care.

August 23, 2017

By justk

I am a friend or relative of a current/past resident

If I could give zero stars I would. I found the nurses, especially at night, not helpful and seemed they couldn't be bothered. My father needed help, rang the buzzer and waited several minutes because he was having a hard time breathing. No one came. He got up and fell in the doorway - no help until someone found him laying there. He had a cut on his head and when I got the phone call at 3:00 am, I said I wanted him taken to the ER - when my dad arrived at the ER he was in the middle of having a heart attack. Needless to say, my father was not sent back there for rehab.

June 28, 2016

By Ccguz

I am a friend or relative of resident

Physical therapy, especially with Casey, was great. He worked w/ my dad as a friend and had great listening skills. As for the nursing & cleanliness?? Err. If a pull cord in the bathroom is brown, you know you'll pick up some creeping crud at some point. Dad picked up atypical pneumonia there, which the hospital couldn't get under control for over a month. 2 mo have passed, tracheotomy, & feeding tube placed, due to a bacteria he picked up while there. Now, trying to figure out a safer place for him to go.

June 28, 2016

By Bobbie057404

I am/was a resident of this facility

I am in rehab at ManorCare. This is the third time I've come here, and I'm very happy with the staff but not so happy with the doctor assigned to me. The physical rehab and the occupational rehab are very good. They have a computer room and books. You're showered twice a week. I like the staff. They answer you in a reasonable amount of time, get what you need or want, and usually it's very good. I really like this place. They're very caring people.

June 10, 2015

By marz

I am/was a resident of this facility

I was in this facility for rehab after a total knee replacement. The staff was wonderful, if you wanted anything, all you had to do was ask. My room was a single but kept very neat and clean. My rehab staff was good but I would have liked to have more. I hope to have my other knee replaced next year and plan on going to this facility again.

August 27, 2012

By MarySmith1

I visited this facility

I liked this facility the only down side was the facility was very restrictive on where the residents could and could not go. There was certain times they were allowed outside or in the shared areas. Having a very opinionated and independent grandmother this facility was definitely not an option for my grandmother. The staff was very nice and the facility was clean. The meals were taken in a shared dining room with other guests which gave them time to socialize and not be stuck in their rooms. The director seemed very unacknowledged when we toured. He didn't seem very friendly or welcoming. I also didn't like that the receptionist wasn't their at night. If someone tried to leave it may go unnoticed until the alarm sounded. I know an elderly person can't go very far fast but it still bothered me. That if she really wanted to leave she had an opporunity.

April 11, 2012

By Skap217

I am a friend or relative of a resident

My grandmother has stayed at this facility on multiple occasions. Her first stay was when she had her hip replacement. The staff is always friendly and welcoming. The center is fairly large with multiple wings and appears to have various areas targeted for people with various types of special care. From what I have seen the facility is extremely clean. My grandmother doesn't speak any English but she was still comfortable during her stay there. She said the nurses would check on her quite often and she didn't feel neglected. I have toured the facility mostly because of my curiosity but the physical therapy rehab center was quite large and had multiple types of equipment. My grandma has needed knee and hip replacement so she has been in the facility because we have not had full time care givers at our home to watch for her. There are ample amounts of windows to allow adequate natural lighting into the facility and individual rooms. Each bedside had its individual televisions and lighting which also makes it easy for residents who have mobility issues.

December 12, 2011

By Social Wk Care Mngr

I visited this facility

Though Manorcare is a corporate chain, there is a nice home-like feel in this facility. The short term rehab program is also well regarded and staffed well from a therapy perspective. It is situated in a quiet residential neighborhood. There are a couple of smaller outdoor areas that families use to socialize that are pleasant and bright. There are also several common areas which are not huge but work for most visits. The rooms are average sized and the majority are shared. Space for furniture, personal items or storage is typcial of most facilities, meaning it is limited. The food is prepared on-site and above average in appearance and quality. Many staff here have longer than average tenure and the result is investment in their jobs and kind and compassionate care for residents.

See all Nursing Home reviews (10)

Memory Care Reviews for ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village)

June 23, 2016

By Ed703108

I am a friend or relative of a resident

My wife has been in Arden Court of Elk Grove for about a month and has not complained, unlike everybody else in the dementia unit. She looks good. She said the food is good. I don't have any complaints at all. When I check in every couple of days and talk to the nurse, she is very social and says everything is going fine. It has four different wings in the building, but I have only been in my wife's wing. It has its own kitchen. What impresses me is the homey feeling. It is like our family room and does not look institutional at all. The people are extremely outgoing. If anything comes up, they give us an update or suggestion.

December 12, 2011

By Social Wk Care Mngr

I visited this facility

This is a very nice care center with good aesthetics and great staff. There are two enclosed outdoor areas for use by residents and family members that have shade trees, seasonal plantings, and patio sitting areas. These are not large enough to take a long walk, but they are very pleasant and a great place for a short stroll or to sit and visit. It is in a fairly quite residential setting, set apart from and behind the Manorcare nursing home building. There are common areas spacious enough for comfortable visiting located throughout the building, both in the common hallway and in each of four "household" areas. The rooms are almost all private, with only a couple that can be shared; they are fairly large for this type of facility and all have good windows with usually some green space as part of the view. Each room has a spacious closet. The staff are wonderful with above-average tenure; many have been there well over ten years and provide kind, consistent, and respectful care. The food is above-average to very good; it is prepared on-site and served restaurant style, meaning it is plated for the residents in the dining room area and individually served. It always appears appetizing and is overseen by a professional dietary staff. Tasty and appropriate snacks are provided in addition to three main meals. This is a private pay setting so the cost is unfortunately out of reach for some; however, it is more cost controlled than some similar settings with no extra ala-carte add-ons for care charges.

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Services and Amenities of ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village)

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Quality:
Staff:
Medicare Provider Number: 145689
Ownership Type: Non Profit Corporation
Date Certified: 10/01/2020

General

Resident Capacity: 190

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About ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village)

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ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village) is a senior living provider in Elk Grove Village, Illinois that offers residents Nursing Homes and Memory Care. Contact ProMedica Skilled Nursing And Rehabilitation (Elk Grove Village) for more details on services and rates.

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