We toured Ashbrook Village. It was not what we had hoped it would be. It looked old, and we were disappointed that there is a $2000 non-refundable community fee that must be paid before they would even assess my father for what level of care he would require. It was small, with not many residents. While in memory care, the CNA was interacting with the members. We happened to be there during lunch and the staff was interacting. The assisted living staff were just seated against the wall, talking to each other, not attending to the residents. The staff who gave me the tour seemed somewhat surprised that we were there even though we had an appointment, and toward the end of the tour, she said she had to step away for another task and handed us off to another employee, who was unable to answer all of our questions.
The building itself seemed to be well kept. The road, which I think is a private road entering into the facility, needed repairs, it had many potholes. But the building was maintained. We didn't tour inside the dining area because it was mealtime. We walked by and could see it through the window, but it appeared adequate. The tour did not include any outside areas.
Provider Response
We appreciate your feedback and are very sorry that you did not have a good experience. We are grateful for the opportunity to improve our guests impressions, and we want to make every effort to maintain a cheerful presence for our residents and guests. We thank you for sharing this with us and we will work to make improvements. We hope that you might consider visiting again in the near future.
