A year ago, I went and retrieved my Mom from an assisted living facility in Alabama after my Father passed away. It was an arduous process, my poor Mom had lost her dental bridge, she had cataracts in both eyes and was lost in the throes of dementia. I drove through the night over to Northlake Gardens but I got there too late to get my Mom admitted. The next day, with a packed U-haul, I drove back over there, we were met by Paula & Charles who manage the facility where we we're kindly ushered into a very nice meeting room, the head chef, Tanja brought us out breakfast and juice. I thought I was at the Ritz Carlton, it was such an oasis compared to the odyssey I had just been through the preceding 48 hours. Dr. Wilkes came in 30 minutes later, Northlake Gardens' on call physician, Dr. Wilkes, came in to evaluate my Mom and she was given a wonderful room with a walk out porch. I took her to dentist and had her teeth fixed, I took her to eye surgeon and she has almost 20/20 vision. She has been very happy at NLG. It takes special people to care for 2 floors of patients with varying forms of mental disfunction and most are physically challenged - I'm glad I found NLG!
Reviews of Northlake Gardens
Assisted Living Reviews for Northlake Gardens
June 12, 2015
I am a friend or relative of resident
June 02, 2015
I am a friend or relative of resident
3 years ago I found it necessary to find a memory care facility to care for my husband. After 9 years of caring for him my health became an issue. We had been married 53 happy years and it was the hardest decision I had ever made! I visited every facility in my area that I was familiar with, We had just moved back to the Decatur Area after spending 16 happy years in Savannah, Ga. in retirement. I visited many different facilities and was told that I could live with him in one of them. I moved in, The next day, I was told that someone had made a mistake and that I could not live with him. I found another facility. It was a lovely place. The majority of the caregivers were not well trained. After a patient was injured because of neglect, I knew I had to move again!
A friend of mine told me about visiting a friend of hers at Northlake Gardens and that she was very impressed with it. I went, I saw, I too was very impressed with it. The Staff made the entrance process easy for me.
He has been there 3 years. I feel that he is well taken care of. I love to visit the facility! I go daily. The memory care unit is included in special events and activities. They are taken on field trips and out to eat. The food is outstanding. The many events that they have include family and I am always amazed at how good the food is. The lovely flower garden and fish pond in the center of the home can be seen from his room. I was shocked this pass week when he took my hand and led me to the door that goes to the garden.
If I have a problem, I do not hesitate to report it to the proper person in charge. The Executive Director is a former Nurse and very capable.
I used to worry about what would happen if I became ill. I can go to be at night and feel that he would be taken care of without me. I thank Northlake Garden for my peace.
May 25, 2015
I am a friend or relative of resident
I "dropped in" at Northlake Gardens when looking for a facility for my mother. I was politely given a tour and was introduced to many of the staff. It felt like and looked like a real "home" rather than a facility. I put down a deposit that day and stopped looking. Mom has been there five years now in the Bridge to Rediscovery (memory care). She is loved by and she loves all the caregivers and other staff that make it part of their day to go visit all the residents. They are able to handle her moods and get her to do things that she will not do for me or other family members. They take the time to learn what "works" for each resident. In memory care this takes patience and understanding as each resident has their quirks and personality challenges. I would not want my mother to be anywhere else.
May 19, 2015
I am a friend or relative of resident
We have had our mom at Northlake Gardens for only a few months but they have been difficult, stressful months. We were promised 24 hour care, in-room checks every 2 hours by a caregiver, prompt and efficient response to concerns, a caring and active community, and excellent food. I cannot complain about the food.
Our mom has complained of pain, asking for a Tylenol, for over 2 straight days and no relief was given, to the extent that she called 911, seeking relief from the local ER.
Last month she was prescribed a special creme to help control her eczema condition. Because the doctor prescribed the creme to be given "as needed", this creme was applied 3 times in 3 weeks, each time after I asked for it to be applied, each time finding Mom in her room, frantically scratching and uncomfortable. After 3 months it was finally explained to us that "as needed" means "when the resident asks for it". Mom has dementia and doesn't know to ask for many things she needs. She did ask for pain relief for 2 days and did not receive any, so that might be stuck in her mind. Her legs are inflamed & bumpy, and no creme was being applied because Mom didn't specifically ask for it.
We began noticing a musty, moldy smell in her room after a month and brought it immediately to the attention of the staff, including the maintenance and sales staff and finally the executive director. Some staff members attempt to cover up the smell with air freshener. It has been over 3 weeks since I brought the mold problem to their attention and this week the condition was checked upon and confirmed.
We do not have full knowledge of the day to day activities at Northlake Gardens but with the exception of one occasion when she was at a meal, every time I have visited Mom, she has been in her room, sitting in her chair.
Would we have moved Mom to Northlake Gardens, knowing then what we know now? Definitely not.
Provider Response
Thank you for your review. First and foremost, I would like to apologize for any miscommunications caused to you and your loved one. I am deeply sorry and I understand and empathize with your experiences. This is highly uncharacteristic of Northlake Gardens standards and practices. Let’s schedule a meeting at your convenience to discuss our plan of action and the solutions that are already in process to rebuild our relationship, regain your trust, and meet and exceed your expectations.
Charles James, Executive Director
February 09, 2015
I visited this facility
Northlake Gardens seemed to be nice, and it didn't seem dirty. Things were clean. The lobby area is nice. There were some birds in the cage there. Their independent rooms were nice as well. It looks like a studio apartment type without the cooking facility. The people that gave us a tour seemed nice. They had bingo, and at the time we came, they were playing music and singing. That was nice.
December 17, 2014
I am a friend or relative of a resident
Both of my parents are at Northlake Gardens. The staff is excellent, the care is excellent, and we are very happy. They do bingo pretty much everyday, little children come in and sing and entertain them,and a lot of outside people come in and play music or host games and things like that, so it is very social. They try to reach the entire family, and everybody knows you by name. They are very personable and very homey, and they do everything that they can to make it as comfortable living as possible for the residents. It's very clean, very safe, and very friendly. They are very open to constructive criticisms, so we have been able to work on anything that we saw was a shortcoming; very accommodating. They are open to suggestions. I can't think of any other community I would want my parents.
March 20, 2014
I am a friend or relative of resident
Truly a wonderful place. My father has been there for a year and they take great care of him. The staff is warm and always willing to help. They are a great team and their leader, Charles James, is exceptional. I have never had a problem that he was not right on top of immediately. However, there have so rarely been any problems and they are always so minor, I know he runs a smooth ship. The rooms are comfortable, the lounge well appointed, the garden is beautiful, and the social activities are plentiful.
September 26, 2013
I am a friend or relative of a resident
Mom & dad are both there and the staff is so loving and friendly. Mom has Alzheimer's and dad needed some assistance after being in the hospital and PT for over 9 weeks. He continued his PT after he arrived and soon may be able to go home. They have a family dinner once a month and tonight it was Italian night. Thank you to all of the staff at Northlake Gardens, you all have helped mom & dad adjust and kept us informed of everything going on.
September 18, 2013
I visited this facility
As a Master Social Worker and Community Relations Liaison for Senior Helpers Home Care, I am in and out of assisted living facilities every day. II have had the blessing of providing some training to the staff on Alzheimers and Dementia. I must say that the staff seem very dedicated and loving! Additionally the Executive Director, Charles was very impressive as I observed how he ran the staff meeting with unusually great skill. I truly believe it takes a good leader in a community for the staff and residents to thrive and I believe this community has a strong leader! I also enjoy working with Paula, Connie, Nellie, Sabrina and other professionals on site. They love their job and it shows :)
September 05, 2013
I am a friend or relative of resident
My mother is a resident at Northlake Gardens. The staff there is great. They take good care of my mom. I have peace of mind knowing she is good hands
August 26, 2013
I am a friend or relative of a resident
I choose Northlake Gardens for my stepmother because we feel very welcomed there. It is well kept, clean and it has a huge garden area. It feels like the right fit. The staff is excellent. The person who interviewed me is wonderful. She's bright and she knows everybody's name. They do a lot with the community. The Tucker High School holds their prom there and crowns a 100-year-old queen and 101-year-old king. They play bingo and they go out. They have exercises and devotions. The food is pretty good and I recommend it to others.
July 31, 2013
I am a friend or relative of resident
My mom moved into Northlake Gardens in June 2013 and is very happy. The facility is very "homey", clean, and comfortable. And, the staff is fantastic - polite, caring, responsible, and responsive.
July 31, 2013
I am a friend or relative of a resident
excellent care and family - oriented
My dad loves it there
He was placed there after rehab from a brain bleed
Mom going into bridge to recovery since she has Alzheimer's
Very comfortable and caring
Charles J., the executive director does an excellent job running things and everyone seems
Everyone seems glad to be working there
Sincerely,
Vivian Brown
May 02, 2013
I am a friend or relative of a resident
The people at Northlake Gardens are wonderful! They care about their residents and try to fulfill all their needs. My mother is a resident in the Bridge to Discovery Unit (Alzheimer's) and had to go to the hospital with complications and the management went to visit her with flowers and a card, you will not not find another place that will go that extra, caring mile.The staff and management work well with the residents families and caregivers to find the best options and solutions. I am very pleased with the relationship my family has had with Northlake Gardens Assisted Living.
April 16, 2013
I am a friend or relative of a resident
I moved my extremely independent father into Northlake Gardens in Feburary (2013). From my first visit, Charlotte at the front desk made me feel warm and welcome. She walked me through the beautiful gardens suggesting that my father (an avid gardner and outdoorsman) might enjoy planting and watering. The garden has become my father's favorite spot.
The staff at Northlake is loving, gentle and patient. When you move a parent into assisted living for the first time, you have no benchmarks. You don't know if they are doing well or if they are struggling because sometimes, they can't tell you or they don't know themselves. The Northlake staff has helped me so much in that area - suggesting other doctors when necessary and providing updates on how my dad is doing as he transitions from one home to his new one.
There is a sign on the wall above the second floor elevator that reads "Love is Spoken Here"...that pretty much says it all.
April 04, 2012
I am a friend or relative of a resident
I have not had a lot of experience with assisted living facilities. This facility seems to be on par with most. It is not exceptional, but the staff does there job. It does cost quite a bit to keep a relative in this facility. This is the case for most facilities such as this though. It could use better food for the residents.
September 21, 2011
I visited this facility
I really like the fact that they have a wide range of activites for the residents however most of them are indoors. I myself would prefer more outdoor activitcty. Luckily when I did visit they had diffrent games they were playing such as musical chairs, tic tac toe and some very interesting yoga classes they staff let my parent participate in.
September 06, 2011
I visited this facility
When i came here i mostly saw the seniors eating lunch or either watching tv, some of the staff was watching tv also but other than that very organized and well put together they had many activities going on but as mentioned before mostly everyone was enjoying the tv.
August 08, 2011
I am a friend or relative of a resident
My grandfather attends this facility everyone was kind and very concerned with the residents.This place was very clean and professional. I saw residents playing bingo and watching television. Some residents were doing outside walking.
Costs for Northlake Gardens
Services and Amenities of Northlake Gardens
Dining options
- In Room Kitchenette
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Resident Parking
- Security Gate
Cleaning services
- Laundry For Clothing
Guest services
- Guests At Mealtime
Diet
- Diabetic
- Low Salt
Languages
- English
Licenses
- State Licenses: PCH001632
Costs
About Northlake Gardens
Located in Tucker, Ga., Northlake Gardens provides assisted living and memory care services as well as short-term stays for seniors. The community is owned and operated by Five Star Quality Care, Inc., a national healthcare and senior living provider with more than 260 communities nationwide.
Costs are determined by the length and level of services provided, and residents of Northlake Gardens pay on a month-to-month basis. There is a 30-day required move-out notice, and residents have complete access to the community’s facilities and amenities throughout the duration of their stay.
FACILITIES
Residents of Northlake Gardens in Tucker, Ga., live in private apartments that range in size from 250 to 520 square feet. Living spaces are designed to allow residents to live as independently as possible. They are equipped with kitchenettes, keyed entry and LifeAlert and Lifeline systems.
The community is furnished and decorated in a warm and welcoming manner and is designed to be a comfortable place for residents to enjoy time with friends, family and pets. The community's exterior grounds include a garden, a covered patio and walking paths through a secured neighborhood.
AMENITIES
Amenities include an on-site beauty salon, game room, library, wireless Internet, housekeeping and laundry services. Residents also have round-the-clock access to on-site staff that provides personal and memory care services and arranges activities and transportation.
Five Star Quality Care prides itself on offering a menu that is as delicious as it is nutritious. The Northlake Gardens menu takes advantage of regional food sources and is served in a communal dining room, where visiting friends and family are welcome to join residents for meals. There is also a private dining room available for residents who want to host their loved ones during special occasions and celebrations.
CARE AND HEALTHY ACTIVITIES
Northlake Gardens provides residents with care and services designed to allow them to live as independently as possible, including personal care for those who need help with daily activities and memory care for residents with Alzheimer’s disease or dementia. Residents who need personal care services receive help with daily tasks such as bathing, dressing, managing their medication and getting around the community.
Residents with Alzheimer’s and other cognitive impairments receive constant care through the community’s Bridge to Rediscovery program. It’s a Montessori-based approach to memory care that focuses on helping keep residents engaged in their community as well as with friends and family. It uses repetition to help residents maintain and build skills and capabilities. The program has been recognized by the Assisted Living Federation of America with a “Best of the Best Award” for its effectiveness and attention it provides to every resident.
Residents with specialized or acute healthcare needs have access to regular wellness checks and in-house doctor visits as well as several nearby hospitals and clinics, including Northlake Medical Center, which offers a full range of services including heart care, cancer care and orthopedic care. Northlake Gardens staff works closely with area hospitals and clinics to schedule appointments and arrange transportation for residents.
ACTIVITIES AND EVENTS
Northlake Gardens offers its residents an array of opportunities to socialize, learn and enjoy nearby attractions. Events and activities include educational classes on downsizing, topical healthcare issues such as recognizing the signs of Alzheimer’s and spirituality.
Chili cook-offs, exercise classes, board game competitions and book clubs also held on a regular basis. In-house religious services are offered weekly. For residents who are able and interested, staff members arrange trips to local attractions including nearby restaurants, shops and entertainment venues such as movie theaters and local parks.
Map of Northlake Gardens
Senior Living Communities near Dekalb County, GA
Senior Living Communities near Tucker, GA
Other Senior Care in Tucker, GA
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