The Phoenix at Roswell

The staff at this facility, if you pay attention, are completely off the mark and say conflicting things. 1. At sign in they assured me that my Dad could go outside anytime on his own, into the courtyard, and that they'd give him a key. They did not. 2. At sign in they told me that my Dad would have a key to his room door. 5 weeks later, after I got upset, they made a key. My Dad has anxiety disorder. Not having a key caused him a lot of fear and worry. 3. The nurse, after him being there 6 weeks, did not know if she should be checking his blood sugar. 4. They list a bunch of activities on the calender for residents to take part in. In 6 weeks I never saw an activity going on. 5. Sorry to say, I watched as a nurse picked an elder up out of her chair and set her down harshly in another chair then grabbed the patients hands and shoved them into the patients chest. She still has her job, despite me reporting it. 6. Today, when I go to talk with director about something she wasn't following up on, I found her sitting on a table in an office with other staff drinking wine. I have no problem with wine. But drinking on the clock, as my Dad is in their care, I have a huge problem.

The Phoenix at Roswell was nice, but it was not appropriate for my mother. The facilities were a little difficult for her to navigate. The person we spoke with was very friendly. The rooms were dated, but clean.

The only one that I visited was The Phoenix at Roswell, and I think it was good. It was friendly. It was nice. The rooms were good. They were clean and of good size. The residents seemed happy, well cared for, and clean.

The people at The Phoenix were very nice. I think they were very interested in having my father come there. I did not have as good of a feeling about that facility though. There were a few places that kind of smelled like urine, and that really turned me off. An employee came up to us during the tour, and she told me that it was the greatest place and she loved working here, and that sort of thing. And they did call me afterwards -- the director did to find out how my visit was. They were comparing themselves to the other facilities that I have visited and kind of put down those other facilities, and I didn’t think that it was a very professional thing to do. They were OK and everyone I met was friendly. I just thought that those comments about the other places were really unprofessional. They said they had respite stay and you could stay for a 30-day minimum, they had dementia care practitioner certification, and they held consultations with families every last Saturday of the month.