The Waterford at Oakwood is a charming ranch style Assisted Living and Memory Care Community in Oakwood, GA. The staff is wonderful and very attentive to the residents and the management team is always available and responsive. There is an abundance and array of activities for everyone, even for those who just want to watch the action. The Community has a low turnover in staff, the apartments are spacious and the Community is very easy to navigate. The overall energy is infectious and positively one of warmth and family. If you are looking for an amazing Community for a loved one, check out The Waterford at Oakwood. You will be glad you did!
The Waterford at Oakwood
Offers Assisted Living and Memory Care
21 Reviews
4251 Hudson Drive, Oakwood, GA 30566
Call
(800) 385-2527
PROMOTION!
19 days
Lucky you! 2021 March promotion. Please ask the community for details!
Reviews of The Waterford at Oakwood
Assisted Living Reviews for The Waterford at Oakwood
February 08, 2020
I am a friend or relative of a current/past resident
September 29, 2018
I visited this facility
The Waterford at Oakwood was nice, but it wasn't for us. It was a new and modern place, and the facilities were lovely. My mother would have ended up in their dementia unit which was a locked-down facility, and it wouldn't have been good for her. The person who assisted us was good and answered all our questions. We saw the residents eating, and they looked happy.
February 04, 2018
I am a friend or relative of a current/past resident
I am a friend or relative of a resident
Although the place was clean and friendly, we did not receive the level of care needed for my father. When we arrived for our first inspection after admission, we found him lying in the fetal position in his recliner clutching his call button. When he saw us he cried out “Help me! Help me! I need help! I’m dying and I can’t get help. I’m sick and I’m in pain and no one is coming to help me” He appeared dehydrated. A caregiver arrived and shared our concern and offered to get a nurse. The nurse confirmed our concern with hydration and constipation and requested us to get him some medication. We went to CVS and returned with bottled water and stool softeners
As my wife worked with Dad, I sought out the Director of Wellness who confirmed our concerns and stated that she had noticed his decline last week and was seeking medical advice
Three days later we had restored Dad’s hydration and normal stool but as we said our good byes He grabbed my wife and exclaimed “Please, don’t leave me. I think I’m going to die – I need you!”
We reviewed our concerns with the family including our issues with Dad being left alone in the room for extended periods of time, his unsteady walk with the walker, the lack of a fall alarm on this bed, poor hydration and bowl management. The family reviewed their concerns with our lack of support of their decisions and the facilities concern that we were undermining Dad’s desire to stay in their facility
The next day we received a text from the family saying that he had fallen in the middle of the night and broke his hip – He later said that he had waited for 5 hrs after the fall to receive help
Provider Response
Thank you for taking the time to provide feedback. We take all feedback seriously and are committed to continuous quality service and care. We will share your feedback with our management team.
September 07, 2017
I visited this facility
The Waterford at Oakwood was nice. Everybody was really nice and sweet. The place was clean, and the rooms were nice. It was a really good community.
March 29, 2017
I am a friend or relative of a current/past resident
They are expecting to move my parents out toward the other side of the Waterford at Oakwood so they will have more care. They have memory care on the other side, and they have more nurses over there. They both need more nursing because they are both incontinent. The food is fine. My parents don’t do many of the activities, but I know they do Bingo, and they have church groups singing. They need a lot more caregivers. My parents do not have memory problems really, but they do not have enough nurses to keep to keep them clean.
Provider Response
Thank you for taking the time to provide feedback. We take all feedback seriously and are committed to continuous quality service and care. We will share your feedback with our management team.
July 29, 2016
I visited this facility
The Waterford at Oakwood was very nice-looking, clean, had all shrubs trimmed, and had an immaculate inside. It was very nice. I liked that you had a choice between a studio, a one-bedroom, and a one-bedroom with a little screened-in porch, but they were running like $4,000 or more a month than other places.
July 08, 2016
I visited this facility
I visited the Waterford at Oakwood. I have nothing to compare it with but as far as first impression, it was good. Their physical presentation and the foyer were pleasant. The room looked appealing, and there seemed to be staff people around. I saw some of the room,s and they were adequate. You could decorate them or add pictures and things to make it more home-like. It seemed to be clean and the floors were new, I believe. We looked at the men’s unit. There were billboards up on the wall indicating activities. It generally appeared to be well run.
May 10, 2016
I visited this facility
We visited Waterford at Oakwood and it was nice, but it seemed not as large or as open as other places. They had activities but the atmosphere wouldn't work for my mother-in-law. It seemed a little more updated and didn't have that homey feeling to us. They had a movie night, trivia night, bingo, church on Sundays, painting classes, crocheting, and different things on the weekends. The dining area was fine, but we didn't try the food. We did get a sample menu and it looked like really good food, like the kind of stuff my in-laws would have eaten.
December 28, 2015
I visited this facility
I also visited The Waterford at Oakwood and recommended it to one of my mom's friends. The staff was really polite and sweet. The rooms were great and big in size, too. This place was my mom's second choice. Their dining room was wonderful. It looked like a restaurant with nice table settings. It also came with a lower price. They had activities, like exercises, in the morning. During my visit, I saw the ladies doing exercises all together. They also had movies and shopping days. This place was a little cheaper, and I would have chosen it, given the chance.
September 02, 2015
I am a friend or relative of resident
My mom has lived at this facility for the past two and a half years. She gets good care and enjoys the activities and sharing the meal experience with her tablemates. All of the staff are always very accommodating and attentive when mom needs help. Between my brother and I, we visit often on days, evenings and weekends and the building always looks and smells great. My in-laws will be looking into moving to Georgia from Tennessee soon and I would not think twice about moving them here.
August 17, 2015
I am/was a resident of this facility
Did not receive the level of care for which we were charged. Very understaffed, and the staff is untrained. Very clean and well maintained facility, but it is not "assisted living." Looks can be deceiving. Too many problems to list for the two months we were there.
Provider Response
Thank you for taking the time to provide feedback. We take all feedback seriously and are committed to continuous quality service and care. We will share your feedback with our management team.
May 28, 2015
I am a friend or relative of a resident
We've placed mom at The Waterford at Oakwood's memory care unit. The place is 17 years old, but it's very well maintained. She has a nice private room. It’s a 12x12 room with a private bath that has a walk-in shower. They do laundry, meals, and cleaning. They have activities, and they have a courtyard that they can go out in. They have an exercise program, and the other day, they had a Mother's Day tea. The reason why we chose it was because they had more residents in the memory care, so they have a more active program.
January 09, 2015
I am a friend or relative of a resident
I chose The Waterford as it is not real big, but it’s very clean. It’s very well-organized, and for what I’m getting, I think it’s one of the better places. The rooms almost look like a little hotel room; it was perfect in size, and it has a very large bathroom, two closets, and a refrigerator.
They do have a garden area, they have bird feeders, they have a front porch for people, and one of the things I very like about it is they have an area there were they watch movies, pop popcorn, and play card games.
The staff has been wonderful and helpful; they talk with my dad and make sure he is happy. The food is very good. My dad loves different things all the time, and they have another menu that if you don’t like something that they’re serving you can order from a wider range of different things. My dad moved in and immediately acclimated, so he has been doing great.
June 30, 2014
I visited this facility
The Waterford [Peachtree Plantation] was nice. It was very clean, and everything was really organized. It was a very comfortable and calm place. We went down the hallway to the person we were visiting, and we went to her room. There were very nice sized rooms and very organized. It was very well lit, very nice, and the walls were earth tone colored. The carpet was very nice. Everything was very clean, and there was a lot of clothing space. She had a nice sized bed, her own TV, and a table. She could basically live a normal life. I thought they called the layout an artist style studio, and you didn't have to share it with anyone. Everyone there was very friendly. When we showed up, it was a little after five o'clock, and it was on a week night, and there weren't a whole lot of people around, but we had to go to the desk and sign in, and we could see there were one of two staff members walking on the hallways checking on people to see if anyone needed them. When we walked by, they asked us how we were doing. They were very cordial with us, and it was very nice.
The person we visited is extremely picky, very OCD, and very particular. She's been there for over two months, and she likes it a lot. It didn't smell like old people, unlike the other places we've been to. It was really cool. They were also helping the people who were staying there. They helped them get set up on new medication. They take them to doctor's appointments. The take them out to lunches and dinners. They were very good. I would recommend them, definitely.
June 25, 2014
I am a friend or relative of a resident
I like Waterford (Peachtree Plantation) a lot. It is a lot bigger than what my aunt had before. She has a little apartment with a screened-in porch. It is carpeted. It has a bathroom, a refrigerator, a kitchen sink, and microwave. It is much cheaper than where she was before. They have a lot of different activities. She participates in everything they do, i.e., bingo, Trivial Pursuit. The staff is very hands-on. They check on her every couple of hours. They also have a doctor on call and a nurse there 24/7.
November 26, 2013
I am a friend or relative of a resident
We put my mom in The Waterford of Oakwood (Peachtree Plantation). We chose this one probably for the location and the size of it. So far, my mom likes the people there. Also the staff that I met so far are quite good actually. With regards to food, the couple of times I've eaten there, it was good. Mom is not really happy with it though because she can't have salt or sugar and she has to count her carbs. This is something they could improve on as far as being able to meet dietary needs of their clients.
My mom has been there for six weeks now and we had no problem at all with regards to its sanitation. As far as activities go, they have bingo and flower arrangements. They would also have a doctor that come in once a month for like an Alzheimer's support group. I was also there one night and they had a magician there. They also just had a fall festival.
February 02, 2013
I visited this facility
For the price paid I would expect more care. My cousin has gone down hill fast since living there. Just not somewhere that I would recommend.
Provider Response
Thank you for taking the time to provide feedback. We take all feedback seriously and are committed to continuous quality service and care. We will share your feedback with our management team.
July 27, 2012
I am a friend or relative of a resident
My aunt passed away but she's been to Peachtree Plantation. She had a fractured pelvis. It was not easy for her. She had to recuperate for a quite sometime. But despite all the hardship that she went through, I can still remember how special they treat her in the facility. She had a particular person who's taking care of her and she was really happy because she's been taken care very well. This is a great place.
Memory Care Reviews for The Waterford at Oakwood
December 05, 2020
I am a friend or relative of a current/past resident
My mom was a past resident of The Waterford at Oakwood. She initially went in at assisted living. I toured their place, I met their administrator, and she was very nice. My mom fell, it increased her dementia and Alzheimer's, and the facility thought she would be very suited for memory care, and so they moved her to their memory care unit. This was during COVID time. I was not able to get in and really see her, or spend any time with her, so I had to do window visits. In the meantime my mom Alzheimer's had developed, my mom was a little bit more combative, she was with strangers, she was falling, and I just don't think their staff was 100% very well trained with Alzheimer's and dementia. I felt like we were not at the right facility in memory care. She had a high fall risk, and they had told me that if she fell again, they couldn't keep her there, and they would not be able to take her back. They were good and they did the best they could do. Their nurse there was an awesome lady, she really tried and really took a lot of extra effort with my mom, and really tried to spend some time with her and console her. She went above and beyond with my mom, but she left them.
Provider Response
Hi Kim, thank you for the honest feedback. We would like to better understand your experience. Please reach out to us at your earliest convenience if you would like to provide some more detail.
October 28, 2020
I am a friend or relative of a current/past resident
My mother moved into The Waterford at Oakwood. The accommodations are very nice, the rooms are a very good size, the amenities at the memory care side are very, very good, the space they have for social meetings and exercising is very nice. The staff there is very helpful, and has good tenure, which is very important to me, not to mention the price is good, which is not the only issue, but the price is in line with what I expect. I was able to see people eating, and the food appeared to be good; the selections were good. For the people in the memory care area they of course help check out what they would like, but they do have a list of things that I gave them, that she does like, and they're using that to make decisions.
August 29, 2018
I am a friend or relative of a current/past resident
We visited The Waterford at Oakwood. I liked that the place was very clean and the appearance was very nice. They have good food, and the value is very reasonable compared to other places.
Questions about The Waterford at Oakwood
What ongoing training does the staff receive in dementia care?
Staff is required to take ongoing classes throughout employment at Waterford.
What programs or activities does The Waterford at Oakwood offer to enrich residents' well-being?
We have a Home Health representative that visits our location several times a week to assist in Physical, Occupational and Speech Therapy when ordered by your doctor.
What places are near The Waterford at Oakwood or within walking distance for assisted living residents to enjoy?
We are near Lake Lanier, lots of shopping centers, churches, cultural art programs and major highways for easy travel.
What transportation services does The Waterford at Oakwood offer to assisted living residents?
We have a community bus that takes our residents out weekly for lunch and shopping as well as other activities. We reserve one day a week to give bus rides to doctor appointments.
What makes the chef or dining program at The Waterford at Oakwood exceptional? What kind of menu can assisted living residents expect?
We offer three chef-inspired meals in our quaint dining room. We are able to prepare meals for diabetics, low salt or sodium, or pureed for those with swallowing problems. We can suit your diet needs!
What safety features or security measures does The Waterford at Oakwood offer to assisted living residents?
Our doors lock at night with no entrance without calling our on-call nurse for entry and identification. There is only one entrance for visitors. Our Memory Care Community is secured for these residents with egress doors.
How does The Waterford at Oakwood keep residents' families informed about their loved ones?
We greet each family when entering the community and chat with them about the family member's activities or concerns. We have many family events and gatherings throughout the year as well. For all medical concerns, we contact the family immediately.
What is the care staff-to-resident ratio at The Waterford at Oakwood during daytime and nighttime hours?
Our ratio is 3 to 32 in Assisted Living from 7a to 11p and 2 to 32 from 11p to 7a Our ratio is 5 to 32 in Memory Care from 7a to 11p and 4 to 32 from 11p to 7a
If The Waterford at Oakwood accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Yes! Small dogs and cats are welcome at Waterford as long as they are leashed indoors and outdoors.
What ongoing senior care training does the staff receive?
Staff is required to take ongoing classes throughout employment at Waterford.
How many staffers are on duty in the daytime and overnight?
7am - 11pm - 4 caregivers, 1 nurse 11pm - 7am - 3 cargivers, 1 nurse
What safety features or security measures does The Waterford at Oakwood provide to protect residents who wander?
Our Memory Care community has egress doors with alarms if trying to be opened. Our AL community has alarms that alert caregivers if someone is exiting after dark.
What programs or activities does The Waterford at Oakwood offer to keep residents engaged? How does the staff engage residents' long-term memories?
We have a wonderful MC Activity Director who works with our MC residents daily. We also have volunteers and vendors who assist with activities to keep memories vivid.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Wellness Director assesses our residents upon moving to our community and again 30 days after move in. After that, every 90 days to 6 months depending on their condition.
What techniques does The Waterford at Oakwood use to support memory care residents during mealtimes?
We play music, have shared dining experiences with other MC residents and assist with feeding if necessary.
How does The Waterford at Oakwood keep residents' families informed about their loved ones' health?
We call them if we feel their health is declining or not their normal character, then suggest treatments.
Services and Amenities of The Waterford at Oakwood
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Coffee Shop
- Party Space
- General Store
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Hospice Care
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
- Pharma
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
Languages
- English
General
- Resident Capacity: 70
- Staff Patient Ratio: 1 To 7
- Respite Care
- Minimum Age: 50
- Pets: Yes
Range of services
- Physical Therapy
Licenses
- State Licenses: PCH008341
About The Waterford at Oakwood
Pave the way to a carefree life when choosing to reside at The Waterford at Oakwood with today's most desired amenities and thoughtful features. Our goal is to enrich the lives of our Assisted Living and Memory Care residents by providing an environment that is physically, mentally, spiritually and emotionally stimulating. The Waterford provides care that allows residents to remain as self-reliant as possible while living in a supportive community. We feature a full calendar of activities and social programs so residents have a rewarding lifestyle. Residents enjoy regular off-site outings, Bible study groups, wellness lectures and seminars. Our apartment homes come in a variety of flexible floor plans. Select apartments feature screened-in porches where residents can sit outside on nice days and sip on a hot cup of tea while enjoying the natural beauty of their surroundings. At mealtimes, residents can get together with neighbors and enjoy chef-inspired meals served a la carte for casual dining experiences. The Waterford's convenient access to multiple interstates means residents have access to a plethora of shopping, dining and entertainment venues in Gainesville, just 15 minutes away.
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