The Waterford at Oakwood

The Waterford at Oakwood was nice, but it wasn't for us. It was a new and modern place, and the facilities were lovely. My mother would have ended up in their dementia unit which was a locked-down facility, and it wouldn't have been good for her. The person who assisted us was good and answered all our questions. We saw the residents eating, and they looked happy.

I am a friend or relative of a resident Although the place was clean and friendly, we did not receive the level of care needed for my father. When we arrived for our first inspection after admission, we found him lying in the fetal position in his recliner clutching his call button. When he saw us he cried out “Help me! Help me! I need help! I’m dying and I can’t get help. I’m sick and I’m in pain and no one is coming to help me” He appeared dehydrated. A caregiver arrived and shared our concern and offered to get a nurse. The nurse confirmed our concern with hydration and constipation and requested us to get him some medication. We went to CVS and returned with bottled water and stool softeners As my wife worked with Dad, I sought out the Director of Wellness who confirmed our concerns and stated that she had noticed his decline last week and was seeking medical advice Three days later we had restored Dad’s hydration and normal stool but as we said our good byes He grabbed my wife and exclaimed “Please, don’t leave me. I think I’m going to die – I need you!” We reviewed our concerns with the family including our issues with Dad being left alone in the room for extended periods of time, his unsteady walk with the walker, the lack of a fall alarm on this bed, poor hydration and bowl management. The family reviewed their concerns with our lack of support of their decisions and the facilities concern that we were undermining Dad’s desire to stay in their facility The next day we received a text from the family saying that he had fallen in the middle of the night and broke his hip – He later said that he had waited for 5 hrs after the fall to receive help

The Waterford at Oakwood was nice. Everybody was really nice and sweet. The place was clean, and the rooms were nice. It was a really good community.

They are expecting to move my parents out toward the other side of the Waterford at Oakwood so they will have more care. They have memory care on the other side, and they have more nurses over there. They both need more nursing because they are both incontinent. The food is fine. My parents don’t do many of the activities, but I know they do Bingo, and they have church groups singing. They need a lot more caregivers. My parents do not have memory problems really, but they do not have enough nurses to keep to keep them clean.

The Waterford at Oakwood was very nice-looking, clean, had all shrubs trimmed, and had an immaculate inside. It was very nice. I liked that you had a choice between a studio, a one-bedroom, and a one-bedroom with a little screened-in porch, but they were running like $4,000 or more a month than other places.

I visited the Waterford at Oakwood. I have nothing to compare it with but as far as first impression, it was good. Their physical presentation and the foyer were pleasant. The room looked appealing, and there seemed to be staff people around. I saw some of the room,s and they were adequate. You could decorate them or add pictures and things to make it more home-like. It seemed to be clean and the floors were new, I believe. We looked at the men’s unit. There were billboards up on the wall indicating activities. It generally appeared to be well run.

We visited Waterford at Oakwood and it was nice, but it seemed not as large or as open as other places. They had activities but the atmosphere wouldn't work for my mother-in-law. It seemed a little more updated and didn't have that homey feeling to us. They had a movie night, trivia night, bingo, church on Sundays, painting classes, crocheting, and different things on the weekends. The dining area was fine, but we didn't try the food. We did get a sample menu and it looked like really good food, like the kind of stuff my in-laws would have eaten.