Concordia Nursing and Rehabilitation Center –  Lafayette

Several concerns on various levels regarding staff inattentiveness, condescending manner when questioned about meds, equipment not working properly, incorrect meal delivered and general in humane treatment. Very disappointed with overall experience since they were recommended quite favorably by the hospital they came from. And even after a site visit before admission, the experience has been nothing like the pitch given by staff when reviewing the facility.

My advice is to stay away from this place. Staff is not very professional. Rehab personnel are good but others do every thing they can to avoid taking responsibility for anything.

I was impressed with what I read on this website about Kindred, unfortunately our reality was quite different. The first sign should have been that there was no orientation for me as the wife of my husband who was being admitted for rehab. I got the answers to my initial questions only after I agresdively pursued a meeting with the rehab manager, who was three days delayed in responding to me. A health care facility is only a effective and efficient as the staff it hires. I found the personnel on our wing to be aloof and incompetent. They must learn to speak professionally and be proactive in dealing with patents needs. We were very disappointed because what we expected was only an illusion. After only 2weeks, my husband had a crisis that needed immediate attention and after five hours there was no response. The part-time. Nurse practitioner tried, but the resources to help him were just not available. We had to rush him to a nearby hospital for emergency help and he as ineed in need of acute care medical expertise. We will not return to Kindred nor will we recommend this rehab facility to anyone!

Parking was good, and the lobby was pretty OK at Kindred. The room in the nursing home side was very good, but when she was on the other side, it wasn’t as good. She did not like the food. It facility was OK, but it wasn’t like it was just like one level. The people were friendly and very forthcoming. They have persons to do her hair or take them out. They have a schedule of activities. The facility was older though, but it was a pretty decent dining area. They have wonderful bird cages, but when you come in the door, it doesn’t seemed like anybody there to greet you.