Douglasville Nursing and Rehabilitation Center

Sallen195

I called DN&R from another Rehab where my mom was mistreated. Steven of DN&R, assured me he would make sure to have her transferred that very day, seeing how my mom and I both were traumatized. And he did! The nurses at DN&R were so compassionate and competent, my mom and I both felt comforted and safe. This was in Jauary 2020. They treated my mom with respect, they thoroughly checked her out for her particular health issues and kept her clean. I cannot thank them enough for their care during this difficult stage if her life.

Ariana08

I recently went to visit a family friend to make sure he was being properly cared for, (in light of the coronavirsus) and noticed some of the staff was not wearing mask and another was sneezing and coughing. I asked one worker, why was she working if she is sneezing and coughing and she stated she had no choice as the bills needed to be paid. This place is reckless, uncaring and irresponsible. I urge anyone who has a person in need of elderly care to look elsewhere. My friend, unfortunately has no relatives. Therefore, I cannot have him removed just yet. But, I will make sure to do what I can to see he gets the proper treatment in addition to spreading valuable information to other families who are searching for nursing home. So please please, spread the word. So, the workers and our elderly can get treated with care and not subjected to catching this viral virus due to the lack of responsibility of the employer. ***I have also sent a message to the CDC regarding same. P.S. Stay Away from here!!!!!!

realonetwo

Stopped for a tour and was pleasantly surprised to see the new changes we were told about.We hear there is a new Executive Director who has made changes.We saw some original staff members who were very welcoming and honest about the before and the now.Admissions staff extremely helpful who took over an hour with us.Mom will be going back next week for rehab

g-one

Went to see the changes at Douglasville nursing and rehab.Was told there is new Administration and things were very different from when I was there last year.First thing I noticed is that everyone was smiling and friendly.Rooms looked very clean and the building smelled fresh and clean.The new Sr Executive Director Was very informative.Seemed like a whole new atmosphere than what it was like last year.Change is good

VickieT07

This place is understaffed and not very caring at all, my father was only there 3 days before we had to go back to the ER...he went two days without meds because they had a "mixup" with his list. Every morning he was covered in dried poop where he had laid in it all night and he would buzz the nurses but no one ever came to see about him. He had a trach which required suctioning and they were not even available when you needed that done. I am shocked how a pulmonary rehab can stay in business and they don't even have but one nurse and 2 aids taking care of 12-15 patients that are on ventilators/trachs, etc. I would never recommend this place to anyone!!!!

Berry Brock

My wife was recently at Douglasville Nursing & Rehab. The first thing is that Douglasville is very clean and does not have an ordor which was important to me. The nurses and everyone else were professional and warm, including the cleaning staff. Any questions or concerns that I had while my wife was there were answered immediately. When I was first told that my wife had to go to rehab from the hospital instead of home. We were scared, and this was changed quickly. I know that the next time we are in need we would return without batting an eye. The experience was very positive. I would highly recommend Douglasville to anyone.

Very Hard to Believe

We went into rehab after having a stroke. We were doing speech therapy. Which took 1 hr. for 5 days a week. This person had cancer, doing dialysis 3 times a week. On Sunday we were asked to bring her cancer med. from home. We asked for it on Thursday because she said they have not give it to her yet. The med. bottle haven't even been open. So she wasn't getting her meds. like she should. Can't get but 3 showers a week. ( don't matter how u smell ). The rooms don't get cleaned properly. Pointed out several things that needed to be cleaned, Never got done. After we were there for 4 days the staff wanted to set up for us to have a meeting, well this should have been done the first day she went in. It's like when u first get there u are on your own. So before u try this rehab check into somewhere else. We didn't have time to research but if we had time we would have never went there. We moved out after 4 days staying there. When the staff were aware we wanted to be discharged the attuites started. The staff were very hateful to us and it took 4 hrs. for them to get our discharge papers ready. All the appointments the staff made we had to change. Bad cummication.

frustratedone1984

This place is terrible due to the incompetence exhibited by their staff. I had many phone calls where the employees were blatantly rude and obviously have poor training in dealing with families of those who are there. Trust me, find another place with better reviews. I wish I had.

Run Forest

Oh my God!!! Run....Run....Run! My loved one is presently residing here as we desperately look for other alternatives. Understaffed, frustrated staff, unattended patients, lazy nurses, CNA overworked and tired. It bring tears to my eyes as I sit for hours and see family members leave their loved ones for weeks to these people. The administration is rude and unattatched. Like you, I saw a few bad reviews but was sold by their friendly sales pitch. But its another story once you sign the dotted line. Please, please take heed. You have been warned.

wenotorious

Unsatisfactory cleaning of room. No rails on beds from waist down. My relative fell out of the bed by trying to get comfortable and had a major break in her leg.

JackMBA

Douglasville Nursing is a horrid place and my elderly mom was in the Ventilator unit and they dehydrated her and gave her unnecessary blood pressure medications and also kept her roommates TV on loud 24 hours a day until I pulled her out of that rotten place and brought her to a hospital. The head of Douglasville is a nasty woman and the facility has been blasted on TV recently because a recent patient had maggots in his trach.

CaringReviewer140370

My dad didn't get any physical therapy at Douglasville Nursing facility. We had so many problems with them. He didn't get changed. He is incontinent, so he is wearing a diaper. He suffered a stroke. He lay in bed for 6 months and declined. They forgot his doctor's appointments; they didn't transport him to his doctors. They didn't even get him ready for his care plan meeting. He didn't even attend his own meeting. They charged us a thousand dollars for a month even though we had full coverage.

enter-at-own-risk

The care lately is not adequate.. Leaving my loved one in a soiled diaper for 3 hours. The required stroke recovery rehab is constantly being suspended & when it is again reenacted, the dr orders are not followed. Lost Rx has happened, only to be located else where in the facility. Lost patient property wheelchair & wheelchair accessories has occurred. The breakfast was hot last week when inspectors were there. Weekend care is almost non existent. And to top off this experience, we now find out, thousands of dollars have been taken from accounts that insurance & govt should have covered. We were told there is nothing that could be done now - sorry. Finance dept has changed its story about costs for months, while never providing documentation to the changes or charges. If you have nothing else in your life to do - let a loved one live there. They will eat your time correcting their errors & doing their job.

Tomhillary

My mom was just discharged from douglasville nursing and rehab.before she was admitted I was told by a few to never go there.when I went for the tour I met a gentleman named Stephen,as I toured he answered all of my questions and my many concerns.as I left I had never been more convinced this was the place for us.I did have a few small issues in our 2 months there but Stephen and his team handled every concern I had and immediately.my mom is actually stronger now that she was before she got sick.therapy was just great.if anyone is looking for a rehab for their loved one this would be the place .

Shawn865024

Douglasville Nursing and Rehabilitation Center was kind of middle of the road. Sometimes they are short-staffed. When my dad needed help, sometimes it takes several times and several hours to ask for somebody before they respond. I'm not blaming the people. The rehab section is new and the rooms are very nice. The nursing home area is older and does not look friendly. The food is average.

Grandson4her

Concerned Grandson.. My 97 year old Grandmother has had trouble with her heart recently. After a short stay at Douglas General which was fantastic just so everyone knows . My Grandmother was placed in this facility for 20 rehab that would teach her how to remain active and continue to live a life in our home where she has been for years. After arriving i kinda felt like i was about to buy a used car i really didn't want, You know that uneasy feeling. my Grandmother was placed in a room. I actually felt like i time traveled back to the 50's . Old beds the room must have been at least 90 degrees wheww . Next stop the bathroom, Think about the worst port a potty you have ever been in and there you go. After placing my Grandmother in the bed i was told i needed to get up to admissions where the real selling begins. I sat across from a fast talking guy that flipped through papers like it was a contest to see how fast he could make me sign them all . The entire time trying to ensure me that everything was paid for by Medicare (i'm really not sure but i think somehow this guy now owns my house). It was the kinda sell that you really aren't sure about. After signing i headed back to see my Grandma and spend some more time before i went home. Strangely i had a flash back to one of the papers the hustler had me sign,,, "you cannot bring any chairs of any kind " at the time i didn't think much of it as i laughed and signed the paper , Well .. Guess what not a chair to sit in . I couldn't believe it . was almost comical to think this fast talking hustler knew why i was signing it as i laughed. "stay as long as you like enjoy the HARD tile floor and thanks for signing that paper. I just spent Six nights next to my Grandma in hospital but at least there was a chair and a blanket. As i left to get a bite to eat i Have this really bad feeling about leaving my Grandma so i went back and stood a while by her bed. I pray that she has a fast recovery and we can get her home fast cause this place seems like a horror story that's only out for one thing .. Getting Paid Through Medicare> I hope they understand care for our aging is the most important thing next to the care for our children. Ill keep you posted with reviews , Lets hope everything gets better soon

Eboni.Redding

With yesterday being my first encounter of this "rehabilitation" I was very disappointed. I started off in the wrong building because I was lost, everyone i encountered seemed to be confused on what their job was. I finally asked a fourth young lady if she could help and wanted to know if there was some sort of computer that could help me locate him, she just gazed at me like i spoke another language she then said she's not familiar with the name and maybe he 's across the way, I entered that building where it seemed everyone was nice, i was greeted with a smile, they directed me to my uncle. Here's where my heart broke! My uncle is paralyzed but does have a wheelchair that he usually sits in all day until it's time for bed, he told me he had been laying in the same position since FRIDAY, it was MONDAY when he told me this. During my stay he started having difficulty breathing, again he's paralyzed so he can only blow to turn the call light on, it took the staff over 3 minutes to answer that call light! I stepped outside of his room to find 3 young ladies at the front desk on their cellphones laughing and giggling with one another! I loudly asked if someone could come and aid him, where i then got nasty looks from the staff. Needless to say i was appalled, angry, and frustrated. It wasn't until Sharonica and Natasha visited his room that i felt at ease. Those two young ladies along with the CNA made me feel better about leaving my uncle there alone through the night.

CaringDaughter_1

My mother was at this nursing home for a few weeks for rehab. She liked it here and loved the food. I visited her about 5 days a week since I live in the same city. The regular week day Staff was very good and took good care of my mother. The actual nurses who administered the medication on the weekend and weekday was awesome, so was the rehab physical therapist. The weekend staff who took care of the patients was horrible. Very lazy and barely did anything. Wish they had weekend staff like the weekday.

pinkilee

I noticed that Douglasville Nursing is an old facility. As I walked in, it just gave me the impression that it's strictly a nursing home.

imagagirl71

I would consider this facility a 4 out of 5 stars facility. Not fancy, but above average. While my grandfather's needs were met, I felt the amenities and activities were lacking for an assisted care facility. An upgrade on amenities and more effort in planning activities would make me give this facility 5 out of 5 stars. An onsite pool to assist in exercise, would have been amazing.The staff were excellent in their duties, very nice and respectful. I liked that they were personable and listened to my grandfather tell jokes and stories. One staff member in particular, became very close to him during his time there. The facilities were not extravagant as some I have seen, but they were clean and well kept. Any maintenance issues in my grandfather's room were addressed in a timely manner. I would recommend this center to anyone looking for a local assisted care facility.

delandlisa

2 years ago, I wouldn't let this place watch my TV, but recently, my mom needed to be place immediately, and this facility is only 5 minutes from the house, so I said it would be OK to send over her documents. I went for a tour, and the change is AMAZING! You wouldn't recognize the place. Medicare.gov still has it as a one star, but I don't think they've evaluated it lately... Its beautiful, its clean, has one of the best therapy programs in the metro Atlanta area, and has mostly new staff...