The Phoenix at James Creek

David

My parents are moving into The Phoenix at James Creek. The place was only 2 years old, and they just seemed like they would do a good job. Victoria was the one who assisted me and she was really good. They had a chef for dinner, and then regular cooks for lunch and breakfast. They had a lot of good stuff there, and there were a lot of good things to do, like trivia and movie nights. They had a pretty good area where they could walk outside. They had a modernized kitchen which you could use for the day, you just got to sign up for it but it would not cost you anything extra. You could use it and cook your dinner. It's got a big TV and it was really neat.

Judy

The best place on my list is The Phoenix at James Creek. The tour was very good. It's very clean. I think I could live in their one-bedroom. I was very impressed with them. They had a lot of activities and interactions with the people who lived there, so that was good. The lady that gave me the tour was nice. Her name is Victoria. I liked her. She was great. They had buses that would take you shopping at certain times, and I know they went to a church. Once a month, there is a luncheon, and they do that as well.

Valerie

I liked The Phoenix at James Creek. It's newer, and the amenities that they have for the residents were just a lot more than what she's currently getting right now where she is. When you first walked in, you see people kind of ambling around and stuff like that versus just everything being quiet and everyone was in their rooms. That was not the case there. Once we did the evaluation on my cousin, and it was determined that she did not meet the requirements, I was not even given a phone call. I had to initiate the call to find out okay, if she coming or not, and what was the status? And then it was sort of like, she didn't qualify. So it was like real abrupt disconnect in communication. And I get it that she didn't qualify. But still, it felt like, you're so nice to me and everything when you're thinking we'd be residents, and then after it was determined that she didn't qualify, it was sort of, "Okay, next. " That's how I felt. There's a full-size refrigerator in the room, and they have a nice little courtyard.

Patti

My dad is at The Phoenix at James Creek. It is extremely well-kept. It is absolutely beautiful. It's clean and it smells clean. These are very important things that I did not find in other facilities. So it's very well-kept. The staff members are extremely friendly and very helpful. Everyone has a smile, which is unusual. Food is plain; nothing special. They offer activities because every time I go, I see the posting for the day, and they have something for everyone. It is really lovely. The activities are varied, and they are all day long. They have a salon, they have physical therapy, they have a movie theater, they have a bar, and they have a room so that if guests come, they can have dinner or lunch together. I would say they are exceptional. The staff are very attentive, the facility is beautiful, and my dad likes the food. Most of the other facilities have a very depressing atmosphere, and you don't see many of the residents and they're all in their room, but in this particular place, you always see people, always sitting together, and always chatting. There arealways people everywhere. It's alive. Because of that, it is so different from all the other facilities that we had gone to. If I were to sum it up, I would say that this facility is alive and that the residents care for each other and are happy.

Sharon

The Phoenix at James Creek was our second choice. We visited the memory care and the staff and everything was great, and they had activities for the residents to do, so they didn't just leave them sitting there. According to what the person was showing me, they seemed to be caring about the residents, too, and they worked on things with them. They had a schedule of things that they did that impressed me, and they occasionally would take them places if they wanted to go, like go get ice cream or something like that. The facility was very nice, well kept, and clean. There were no other odors anywhere, and we felt like they cared about the residents, and that they weren't just a number. She said they would bring in exotic birds, like parrots and different other birds for the residents to see and interact with. Everybody who walked past you said hello to you. It wasn't like, "OK, well, I don't know you. I'm not going to speak to you." They were very, very nice. They also had a cooking demonstration that you could sit up and watch, barbecues for the entire facility, games, and exercises. The person who toured me was very, very nice and very helpful. She was willing to show us or tell us about any questions we had. The place was more homier and it felt like you were a family there, that they cared about you, about my dad, and everything else.

J.Y.

My mom moved into The Phoenix at James Creek last week. It was beautiful. It looked like it was right out of HD TV. Right when we walked in, we had a very good feeling about the place. It was nice, bright and clean. I sat down with Brandy, the manager, and I went over the needs of my mom. She was very quick, very prompt, and addressed all the issues that my mom has. They were all too willing to negotiate with me a little bit on the price, especially with the level of care of service. I find that all these places offer a level of care of service and that adds to the price. We saw some other places that were just not good, like they were dark and dingy, and when you walked in, the residents just looked miserable, sitting on their wheelchair, and just staring off in space. When we went into The Phoenix of James Creek, the residents were happy and smiling, and it's just a whole different view. My mom said the food is good, and she likes it very much. She also likes the whole process on how they come by daily and drop off the menu. She's been there for a week and she feels like she's on a cruise ship, just without the cruise. People are always taking care of her, really catering to her and they're coming in and cleaning up after her. They are there for every need that she had and she feels like she's gonna be on a cruise for the rest of her days. Every time you walk in, they call you by your name. Whenever they see the residents, they'll say, "Hi Mr. and Mrs. So and So. How was your walk? How was your meal? How was your arts and crafts?" They were always engaging the residents and that's not something that I thought of a lot of these places. They actually came very much in line with their pricing, from a base monthly cost as well as the service offerings depending on her needs, like medication assistance, assistance with showering and getting dressed or whatnot. They were willing to negotiate on those things and it was very helpful. They have game night, arts and crafts, and a chef that comes in. They have their own hibachi table and they teach the residents how to cook food. They'll do like a hibachi show for them and that was pretty interesting. My mother is a big hair and nail salon person, too, and they have their onsite hair and nail salon. They definitely have a fair amount of activities to keep them entertained.