Questions about The Waterford at Hidden Lake
What ongoing training does the staff receive in dementia care?
Monthly specialized memory impairment in-services and training
Describe the overall population of assisted living residents at The Waterford at Hidden Lake. What is their average age? What are their favorite things to do?
Ages range from 70-101 Average age mid 80's. Outing and Social Activities
What programs or activities does The Waterford at Hidden Lake offer to enrich residents' well-being?
Daily exercise, Trivia & Games, Trips, Friday Social Hour, Happy Hour
What places are near The Waterford at Hidden Lake or within walking distance for assisted living residents to enjoy?
Restaurants, Walmart, Dollar Tree, The Outlet Mall, Many other department stores
What transportation services does The Waterford at Hidden Lake offer to assisted living residents?
Weekly Outings, Transportation to doctor Appointents on Tuesdays
What makes the chef or dining program at The Waterford at Hidden Lake exceptional? What kind of menu can assisted living residents expect?
Chef Mike has many years of experience in fine dining, Meets with the residents and families to plan a menu. Serves a variety of meals to accommodate everyone. Alternative menu available with multiple choices available
What safety features or security measures does The Waterford at Hidden Lake offer to assisted living residents?
On site cameras, front desk conceirge, doors locked by 7pm
How does The Waterford at Hidden Lake keep residents' families informed about their loved ones?
Wellness Director meets with families on a weekly basis, Monthly Resident and Family Meeting
What is the care staff-to-resident ratio at The Waterford at Hidden Lake during daytime and nighttime hours?
1 Staff per 15 Residents in Day Hours and 1 staff per 25 residents at night
If The Waterford at Hidden Lake accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Yes, there is a large area off the back patio where the pet owner can sit back and relax on the patio.
What ongoing senior care training does the staff receive?
Monthly, we offer multiple staff in-services and training in Relias
How many staffers are on duty in the daytime and overnight?
2 Day-2 Night
What safety features or security measures does The Waterford at Hidden Lake provide to protect residents who wander?
Watchful oversight at all times, keeping the residents engaged or redirected. Memory Care is a secure unit.
What programs or activities does The Waterford at Hidden Lake offer to keep residents engaged? How does the staff engage residents' long-term memories?
Memory Care has a calendar that is catered to shorter activities that are designed for those with memory impairment such as crafts, cookie decorating, music, exercise and group chat, and snack
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
The Wellness Director every 3 months or as needed if any changes occur.
What techniques does The Waterford at Hidden Lake use to support memory care residents during mealtimes?
Staff sitting at the table with the residents in the event they needs reminders to eat and keep control of any other issues
How does The Waterford at Hidden Lake keep residents' families informed about their loved ones' health?
Wellness Director touches base with families weekly or as needed.
Describe the neighborhood around The Waterford at Hidden Lake. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
The Waterford at Hidden Lake is off the main highway with 2 subdivisions close by. The community area is very private and peaceful with plenty of beautiful outdoor scenery to enjoy
Is The Waterford at Hidden Lake affiliated with a hospital if more care is needed?
The Waterford works closely with Northside Cherokee