My mother was at the Mansions at Alpharetta. She didn't like the food at all there; it was not good. She was independent, so she didn't require any services. If you fell, you stay there until they call an ambulance. They wouldn't do anything to help. The apartment was nice enough, but she wasn't happy there, and she didn't do any of the activities. It was a very nice facility, and they've got big rooms, but half the time, the staff never showed up. They went through multiple managers that quit, so they were left quite a few days where there was no food.
Provider Response
We are sorry that your Mother had a negative experience at The Mansions. We strive to offer not only a beautiful community, but an environment where seniors can thrive. We are working hard to improve our residents’ satisfaction with the meals - and many have recognized our efforts. We know how important leadership is too - and it has been hard for everyone during the transition. We are happy to report that the Executive Director is building a strong team whose focus will be on serving the residents.
