My biggest complaint is that they do not give medicine as prescribed. They are constantly forgetting. In fact they actually told me that I should keep track of my medication. However I believe that is their job. That is one of the reasons I am here. Also I am supposed to have a blood test every three weeks. They never remember so I always have to remind them to do it. Also, the time waiting to answer my buzz is ridiculous. It’s never less than 1/2 hour and usually much longer. They also told me that my buzzer would go off automatically. if I fell on the floor. I tested it and it did not.
It doesn’t really matter how nice The facility is if the staff doesn’t do their job.
Provider Response
Thank you for sharing your feedback with our community. We take your privacy seriously and would welcome an in-person discussion about your concerns. Please reach out directly to our management team here at The Sheridan of Windermere.