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Brookdale West Melbourne

7300 Greenboro Dr, West Melbourne, FL 32904

(800) 558-0653

Verified Partner

4.2

(25 reviews)

Offers Assisted Living

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Reviews of Brookdale West Melbourne in West Melbourne, Florida

4.2

(25 reviews)

  • Facility

    4.4

  • Staff

    4.8

  • Food

    4.3

  • Activities

    4.0

  • Value

    4.5

Pat

5

October 3, 2023

I am/was a resident of this facility

We moved into Brookdale West Melbourne. I liked it because it was on one floor. The people that were here met us at the door and told us how happy they were and how good the staff was to them, and we found that they were right. I was looking for a home, and I found one. All the staff are very caring and helpful. The people here are nice and friendly. They have a great cook. It's just a nice place. Our apartment is small, but it's homey and set up so that we can get along fine in it. They empty the trash every day. They do everything they need to do. The food is really good. If you don't like what they have, they'll substitute something for it, and they make sure that they try to satisfy you with the meal. We play bingo and different games. They have exercise classes. They transport us to doctors and where we need to go. They take them on trips. There's an area where you can go outside.

Jean

5

July 21, 2023

I visited this facility

Brookdale West Melbourne was just beyond our expense. They have apartments that are on one level. You don't have somebody on top of you. The staff members were fine.

Debra

5

November 7, 2021

I am a friend or relative of a current/past resident

My mother has moved into Brookdale West Melbourne. She's happy there. I like that they're locked up, and they can't get out. They're very adamant about the security of their patients. The rooms are nice and bigger than what I thought. They need to do some maintenance on the outside of the building. My mother eats everything. They have activities; but if they don't want to participate, they don't have to. The facility is nice and relatively clean. They take very good care of the patients, and they check on them about every two hours. The cost is a little higher than what I wanted, but you got to do what you got to do.

Robert

3

March 7, 2021

I visited this facility

I looked at the Brookdale West Melbourne without my mother present, so I only got a feeling for the type of facility it was and what the rooms looked like. She had seen it either in pictures or pamphlets, and the only thing she's concerned about is that the rooms were too small. As far as what the facilities offered, they all seemed fine except for the size of the rooms. She also wanted to be as close to Cocoa Beach as she could, which is where she's currently living. There was someone from the marketing department who showed me the facility, the dining area, the recreational areas, and the rooms. The dining area almost looked like a restaurant. The only people I saw were those who were coming in to visit, and because of COVID, there were restrictions as far as the number of people and the locations where they could go. The activities are limited for now. I asked about physical therapy -- whether they had it onsite or a physical therapist could come in -- and they said they could come into the facility. The living atmosphere was fine. They had a walking area because they were along the river and another designated area for walking that seems to be rather small.

Provider Response

Thank you for taking the time to visit. We appreciate your feedback and will share with our management team for review.

Trish

3

March 19, 2020

I visited this facility

Brookdale West Melbourne had stale rooms, the carpets were old or dirty. It felt like an old people place, it's stuffy and not modern. The carpets are not too appealing, and the rooms have these individual air conditioning units that don't cool the room nicely. They're like these old musty hotels. A couple of their amenities are a salon and barber's.

Provider Response

Thank you for taking the time to visit and provide feedback about our community. Please know it will be reviewed and used to better serve our residents and their families in the future.

Steve

5

June 24, 2019

I am a friend or relative of a current/past resident

My father is in Brookdale West Melbourne. He's very compliant and happy. He can't believe it's as nice as it is. The staff is very attentive, and they have activities for him and the other residents. They ensure that he gets a chance to get three meals a day, but he routinely eats two meals a day, and he can take snacks to his room. They've been good. They do some memory care activities like drawing, puzzles, and Bingo. They have religious services, a barber and a beautician comes in once a week, a garden area where they can go out and work on the plants, a nice living room, and a private dining room where you can eat with your family. They're willing to provide meals for family when they visit, and the food is good. He has a studio apartment. They gave us a very good deal.

Rose

5

February 20, 2018

I visited this facility

Brookdale West Melbourne is very nice, they have assisted living, and memory care. I like the size of the rooms and there are two buildings. It's a smaller community than the other Brookdale community I visited and I liked that. I also like the people there, although the food is a little bit more on the fattening side than the other community.

Jill438335

4

February 7, 2017

I am a friend or relative of a current/past resident

My dad has been in Brookdale West Melbourne. The part I liked was that they were individual apartments, and they had a bedroom area, a living room area, and a small kitchenette without a stove. It was just a sink, a couple of cabinets, a microwave, and a mini-fridge. They served three meals a day, but my father hated the food. I didn’t think there was enough staff for all the people who were residing there, and it was very difficult to try to get in and out of the building. Sometimes we waited for about 20 minutes just to get inside, and sometimes we waited that long to get out of the building. It is a closed, locked facility, and that part I did like. My father is a heavy smoker, and he had lots of issues smoking; that is why he is no longer residing there. I was very pleased with the place itself. The people who work there were very friendly and very helpful. I just felt that there wasn’t enough staff, and that was my biggest complaint.

JW4

5

November 29, 2015

I am a friend or relative of a resident

They're very accommodating, very knowledgeable, and helpful to me, so I can rest assured that my parents will be taken care of well. They've only been at Brookdale West Melbourne since October 6, and I've been down three times already because I am in New Jersey. Every time I've been there, they're clean and well-fed, look great, and in better health than when I brought them there due to their physical therapy. It is more than I expected, and I'm very pleased. They're fabulous. They make it more like a home, and the staff feel like they're part of the home, not employees, like they're one big happy family. They have a nice dining area, several common areas, screened-in rooms, a very nice center with in a horseshoe shape, and it's beautifully landscaped. Their apartment is just two rooms with a small TV area and a kitchenette with brand-new cabinets and appliances. They have a bedroom and, within the bedroom, a large bathroom that is wheelchair accessible, and a great shower with a drain all on one level so that my dad has no problem getting in and out. It's perfect. Their apartment is located in the best spot in the whole building, so I'm very happy.

Caring Daughter37

4

November 5, 2015

I visited this facility

Brookdale West Melbourne was very clean. I enjoyed the amenities that they had. My mother-in-law would not be one for activities, but the living quarters were very nice. The staff's attitude seemed very good. The room was very small, like an efficiency in a hotel room, but that would have just been perfect for her. Food looked nice, but we didn't taste anything.

Caring101718450

4

May 25, 2015

I am a friend or relative of a resident

My mother is in Brookdale West Melbourne (Formerly Sterling House of West Melbourne I).  The staff is good. It's hard for them to take care of her, but it's going well. It's nice looking outside, and it's clean. There are a lot of activities, but she really isn't taking part in them because she can't see well. There's a salon there, and I pay to get her hair done every week. They had a luau a couple of weeks ago, and she went to that. A couple of months ago, there was wine and cheese, and they listen to music. They try to have a homey atmosphere. She likes the dining room, and the people help her to go down there.

Ken40

4

March 31, 2015

I am a friend or relative of a resident

Mom’s at Brookdale West Melbourne and I stayed with her for about a week there. She was very surprised and they fed us well with 3 good meals a day. I thought that the meals were a little too close together but generally, they had very good food and she is pleased.   The staff is helpful and they do have a nurse on duty at all times. They also have an intercom in the apartment and if you do not show up for a meal, they will contact you. It is loud enough that you can hear it from anywhere in the apartment and you can talk to them without actually hitting a switch. The safety is very good. They had no stairs. It is sort of like a big oval or a rectangle. You can walk around the entire interior. It is very nicely lit and there are no unpleasant odors. They also have wonderful artworks. It is like a museum.   They have activities like bingo, music and movies. They also have a bowling set up with plastic pins and the residents take turns to play. I thought they had sufficient activities in several living areas. They also have a courtyard that you can walk through.

Henry17

3

December 26, 2014

I am a friend or relative of a resident

Sterling House is OK but I think a little overpriced. I think they need more staff. It has been good from an activities perspective, but I think they’re a bit understaffed for what they’re charging. Right now its temporary; we have another month or so in there then I’ll get mom out of there. The place is clean. It is a fairly small room for the price although it comes with three meals. To me it’s not a bad place, just a little high for what you get out of it. They have a really good staff, and I see good interactions while I’m there. They should be able to afford more staff and support.

Caring76345250

3

December 10, 2014

I am a friend or relative of a resident

I was a little disappointed with Sterling House of West Melbourne I because the reason I chose them over some other ones was because my mother likes to exercise, and they told me that I needed to get a note from the doctor so she can go use the therapy room and use the new step through a little bicycle. So I had to go back and forth to the doctor to get all the paper sorted out and bring them down there. My mother was there from Saturday to Saturday and she was supposed to stay until Sunday, but I came and took her out sooner. They never gave her any physical therapy. I am waiting for a call back from them because they told me that because I took my mom out a day sooner, I will not be compensated the extra $150 for the last night. Now, if I just pulled her out, and there was no issue, I would understand that, but I had several issues with them, and they said they were going to address it, and now I haven't heard from them again. I am going to give them another week because it was Thanksgiving, and I am going to see if they will at least reimburse me the $150 for the last night stay. Their rooms were nice because when you walk in, they had a little sitting area with a kitchenette, and then they have the bedroom in the back, and they have a nice walk-in bathroom. They didn't clean my mother's room at all. She had a little garbage can in the kitchen, which I gave her, and no one came to take the garbage for a week. I gave her some fruits and cookies, so she was throwing it in the garbage, plus the orange peels were sitting in there all week. The staff seemed pleasant. But my mother had asked that she has a shower every other day, and they only gave her a shower twice. When I questioned it, they said that when they went in the room to give her a shower, she said that she didn't want one, and I find that very hard to believe because my mother showers everyday, and when I told them that, they said that they don't give showers everyday. She had asked for her exercise, and then they put her in the room where it was a group exercise where they raised their legs, sat on chairs, and did a couple of little exercises. She told them that it was not what she wanted and that she wanted the bicycle, and they said they couldn't put her on there. The food wasn't the best to be honest, because I tasted one of the meals. The only problem I have with her food was that she is Greek orthodox and she doesn't eat meat on Wednesdays and Fridays, and they made a note of it, but gave her meat on Wednesday and Friday. The people seemed very nice, and I could see that they were renovating the place because they needed to update everything since it was old. My concern was that she didn't get the service that I was promised.

Provider Response

We appreciate you taking the time to share your concerns and hope you will call us at 877-400-5296 or email us at familyconnection@brookdale.com to discuss them in greater detail.

Idalia1

4

August 28, 2014

I visited this facility

Sterling House was very nice. I like it. The staff's work ethics was very nice. As a matter of fact, they invited us for lunch. The place was very neat. It was a very nice area. It had a beautiful garden. The staff seemed to be very good. They had a very beautiful dining room. They had small rooms on their own. It's not like a room in a nursing home or in a hospital. It was like an apartment there. With regards to activities there, I saw them playing bingo and they had somebody playing the guitar. Overall, this place looked good.

Greg7

5

December 24, 2013

I am a friend or relative of a resident

My mom is in Sterling House for a month now. At first, she was probably not happy there, but it goes with anybody going into assisted living. However, I think she is overall happy now. The people there are higher functioning than the one where my mother was. Regarding food, I haven't tried eating there but she says it's good. The living environment is really good, but for us, it is more about the staff. They may not be the most glitzy and posh, but the staff is very good. I like them. As far as the facility though, it could maybe use a bit of an update or a facelift. It is a nice facility and it is not bad, but it just needs freshening up a little bit.

Diane37

4

September 30, 2013

I visited this facility

The staff at Sterling House are very nice. The rooms were nice, very attractive, and they were in a very nice location. The only problem I saw was that there was a lot of walking required and I don't walk very well, so to get from building to building either I had to walk or use an electric wheelchair, which is not practical in Florida where we have really chilly days.

caring7957

4

September 27, 2013

I visited this facility

We went to Sterling House of West Melbourne. The place is clean. They have a room that could be shared with one person that is perhaps $200 less than the regular price which is close to $1500 a month. They provided three meals a day and I think most of the people who live there can go to the table rather than eat in their rooms. The dining room is adequate for about 15 people. At the time when we went there, a card game was going on and I was given a calendar wherein some of the activities were listed on it. The staff seemed friendly, but the rate was somewhat above my means.

Caring06181

3

June 26, 2013

I visited this facility

We liked Sterling House of West Melbourne. We tasted the food and it was good. It was like home cooking. The people were friendly. They keep their residents busy with their activities. The place looks clean. The dining room was cheery. I think there were flowers on the table when we visited there. The rooms were kind of an average size. I like the location of the place and it was easy to get around.

Maryanne3

4

May 12, 2013

I visited this facility

We visited different places for my mother and Sterling House is on top of our list. It was very comfortable, the staff seemed very attentive to people, the food was excellent, and the rooms were clean. They had their own pharmacy and in-house therapy for people that needed it. I liked it very much.

Caring2590

5

December 29, 2012

I am a past client of this provider

We liked Sterling House because it was closer to home and I think they might have been a little less expensive than others. The people were nice. We spent one whole afternoon with them and they were very helpful. My daughters found the nurses on duty really great. My husband's room had a refrigerator and microwave. But the rooms are unfurnished, so you have to bring your own furniture. They have two pianos, a nice patio, and big fireplace although the dining room is small. If you want physical therapy, that is another cost. They have two buildings there. The one that my husband was in is if you have mild senility, while the other building is for the more advanced like Alzheimer's and dementia. But my husband had a heart attack on his third day there. He was in the hospital for about three days. He had a Do Not Resuscitate and he went into hospice.

Pavan

5

July 24, 2012

I am a friend or relative of a resident

As it was first time, when I was going for a long business trip, therefore i was scared to availing such kind of services for my granny as there was no-one to look after her. But when I was returned, all time my granny talk about the staff, about there caring nature, dedication to their duty, cleanliness, courtesy of staff, My grandmother was is so happy there. All of the staff is great! They have hair dressers come in to do my grandmothers hair, she gets to takes trips. Best of all, the food is great and that is very important to her. As per my instruction, they giving her medicine in timely, and also inform me about her health time to time.If you are considering a facility to place a loved one I strongly urge you visit Sterling House for a tour. Thanks to Sterling Staff!

Stacey S

5

May 31, 2012

I am a friend or relative of a resident

My grandmother is so happy here. When we decided that this would be the best place for her we thought that it was going to be very hard for her. All of the staff is great! They have hair dressers come in to do my grandmothers hair, she gets to takes trips. Best of all, the food is great and that is very important to her. The facility is really clean and the grounds outside are kept up very well. The courtyard is really nice, my grandmother loves going out there with a book. It is very peaceful. We could not ask for a better place. We toured other places in the area and this one was by far the best. I wish we knew about this place for my other grandmother, she would have loved it. If you are considering a facility to place a loved one I strongly urge you visit Sterling House for a tour. It is conveniently located in Melbourne

mmartin030

5

March 10, 2012

I am a friend or relative of a resident

Our granny was a wonderful lady and very self sufficient for longer than normal but we found her one day on the floor of the bathroom because she had fallen and she had been there all night and couldn't get up to get help. We decided to put her at Sterling House where they would be able to keep an eye on her and make sure she is safe. We were very reluctant to do this but the staff there made the transition quite wonderful!! It was so different than what we expected for her. She had trips to places that was exciting for her, as well as a lady that came in each week to do the ladies hair. She was very upset with us at first for evening asking her to go there, but she was happy she did, because she made friends, and knew she wouldn't have to spend another night on the floor hoping someone found her. With it being less than a mile from where we live, we could stop in and visit every day!

bebe03

3

May 10, 2010

Treated my dad like a king but!!!

The food quality could use improvement. Just wanted to pass this along for the benefit of others. "Too many beans," said my dad. "You wouldn't eat it," just another quote from my dad. For $3,000.00/month the food should've been much better! Good luck!!! Also, the physician at his new facility eradicated his rash immediately; why didn't this happen at Sterling???

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Costs for Brookdale West Melbourne in West Melbourne, Florida

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,075

Starting Price

Services and Amenities of Brookdale West Melbourne in West Melbourne, Florida

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Entry Fee Cost: 500

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We do not offer companion suites

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals

About Brookdale West Melbourne in West Melbourne, Florida

Brookdale West Melbourne provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

Map of Brookdale West Melbourne

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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