My Father moved in Osceola Healthcare for short tem rehab.. We had him out to dinner the other night and returned around 10pm. I would imagine this is a time of day that most visitors are unlikely to appear. I was NOT impressed. The phrase what is seen cannot be unseen says it all for me. I can't imagine living there or having a parent there if I lived a distance away. The caregivers at the nurses station were generally uninterested. They really made no attempt at looking like they were anything more than collecting a check and waiting for their shift to end. One poor old gentleman was just sitting in a wheelchair outside the physical therapy room. This man clearly had no idea where he was or what he was doing -- I'm assuming they knew he was there. My Dad has to share a room with another patient. The rooms are barely large enough to accommodate two people without any visitors present. I walked into the room and immediately noticed the old school room air conditioner. You know the old motel type under a window -- it smelled like it was blowing out mold and mildew. Awful. The next thing was the bed. I believe my Dad made the bed up that day,,, which would explain why it looked a little messy. However, I asked if he wanted me to turn it down and there was one thin flat sheet on the bottom and one thin blanket on top, covered by what I would say is a 20 year old coverlet. If it wasn't 20 years old, then is should be replaced. The pillows were just as bad. My father doesn't want us to bring over other bedding as he feels like he will be out soon --I insisted on at least a new pillow! The look and smell alone is enough to send someone into a depression! I told my husband this looks like a place you go to die. The gentleman sharing my dad's room needed something out of his dresser. I could not understand his request. I looked for someone at the nurses station and it was empty. I did see one of the workers just down the hall at a wall mounted computer scrolling through something. I walked over to her to let her know about the request from the room mate. She barely took her eyes off the screen and responded with his nurse will go in there soon. Really? I was not so confident of that. At the same time I was speaking to Miss Customer No Service, another attendant was wheeling a resident down the hall -- this was well after 10pm so I have no idea where this poor soul was going. Maybe for a shower -- I don't know. I could not tell if this was a man or a woman, just someone like all of us, a person someone loves and a person that can't care for themselves. Clearly, this person had dementia or some other type of awful condition. He/she was being wheeled down the hall backwards in the wheelchair. The person was slumped forward in a hospital gown, socks half off their feet and was reaching out and grabbing for the railing on the wall. It in no way appeared to me that there was any attempt being made to make this person feel more at ease. This person was just another check mark on the to do list. I can't shake the impression of my visit at all. Perhaps the facility is better than my awful first impression, but they will have a hard time convincing me of that. I also failed to mention that during that same day, we had my Dad with us from before lunch to around 5-5:30. We planned to pick him up again around 7 to go to dinner. When he arrived back during the short period between 5-7, his LUNCH tray was STILL in his room, despite being officially checked out with family for hours. NO attention to detail. So scary for those poor patients that don't have a voice for themselves. I realize this is one of the better facilities in that area, but I was not impressed.