Avante At Saint Cloud

disgusting place

My husband was here in 2018 after hip surgery. I visited long periods of time every day. His roommate was yelled at by staff & ignored. Food was left on top of dresser. Pee in bathroom & trash left on floor. I have pictures. This man couldn’t help himself or feed himself & he was mentally abused by cruel staff. He was mostly deaf & was yelled at & told “this is what these elderly cubans do for attention. They’re all alike.” My husband’s incisions were weeping & not kept clean. He laid in bed 2 weeks because they didn’t have inhouse staff physical therapist (only subcontractors) who could help patient get out of bed. I wanted him transferred to an Orlando nursing home where he received fantastic care in 2014. The Avante administrator refused to transfer him. Finally the administrator of the Orlando nursing home took it upon himself to get it done. Avante didn’t transfer his personal belongings with him. When I went to pick them up, they had thrown them in a box at the receptionist desk. She wasn’t even respectful enough to hand me the box. Good news is he recovered in Orlando with excellent physical therapy but the 2 weeks at Avante had set him back. Do not put your loved one in St Cloud Avante especially if they need any kind of assistance.

mrs Castro

My review oAvante of St Cloud Fl 34769 I was a rehab paitent there from 7/15 to 7/25 ,2n Avanteof Saint Cloud Fl 34769019 . ante of St.cloudI would like to tell you that my stay of just one week there was fantastic. First alway got a hot breakfast then therapy with Syed,or Rob. Two great man Very friendly n make you laugh. then before you know it lunch in there newly renovated dinning room. Looks good then before you no it dinner back in the same dinning room which makes you feel like your in a restaurant During the week its bingo at 2pm That breaks up the day. That makes the day go by very quivkly. Its one hour but it goes fast. It cost nothing to pay but you can win. I won 2x in one week Its trully lfun. The showers are beautiful Very big that a lounged chair opened up fits in the shower stalls The entire staff works together hnd in hand Before I begin to tell you of some of the emplyees that were special too me. I want you know In my opinion The Avante is great for short term theraphy or long therapy. Its also a nursing home factilty In my opinion compare to other Ive been is this is # 1 place to be at. I say it with 100% guranteed of my own experience. Here are some special people that make the place a great. Front Desk Recp : Ms Queen Octavia I name her Ms Queen cause she is #1 Front desk when you come in with a big smile and very cherrful all of the time. She is greeting someone or askes hows your day going. She always dreeses nice n has her hair done very pretty all of the time. Great personality She come in with the beautiful dog name Hasbrowns. He looks like and hashbrown to. Great for therapy for all patients in side.I will name of VIP of the month of July Every one is always loving come over to her. She make your day very pleasant.. I love you girlfriend Octavis , I mean Ms Queen Octavia W. Thanks for just being who you. Dont ever change please. The Front Desk Recptionist: Ms Queen Octavia W. Front Desk Recp : Kaen is part time I believe She is a very good recpiontist too. Very very sweet person Always has a smile on her face too. She always greets evryone dresses nice too. She is a definte asset to the company Karen you made my stay very comftable. Front Desk Recp: Opal Very nice and strick You need one of a kind like Opal in the enviroment She taught her daughter Octavia very well. COOK Towanda Very very help in getting our meals right. She took time n patience to get our meals warm n what we wanted to eat. This girl is real in what she does. You can tell loves her jobe. CNA: Damaris She allways smiling at you She has a place, She speaks to languages Spanish n English ver well Love to help those who cant help them She is always working working working It like she does get a break. But when I ask her to slow done she like to stay busy. CNA: This is #1 cna Kettlie She speak two laguages very well Creole and English. When evr I needed something she would go n get it. I love tis CNA Kettlie RN Luke is my number Nurse. He finds you and makes sure you get you meds.Even if its 600 am for giving meds. He makes sure you take it. RN Kiera V She is a great person Another RN who takes her job serious. All of these person I mentioned above deserves in my opion A nice bonus at Christmas, A raise.or one week vacation to the Bahamas with all expenses paid onto Avante. The whole team work very well together. Mr Gary this was my pleasure in sharing with you how your emplyees are doing a fine fine job May God Please Please make sure your employees listed here get a copy of this put in there files Thank You all for making my stay very Evelyn Castro PS I would recommend anybody to the #1 place to go Avante of St Cloud j

Dave34771

My mother is currently a 90 year old client and I couldn't be happier. The place is clean, no smells of any kind, great staff, and my mother even likes the therapy! My only concern has been that I am sure many if not most of the residents may be a little hard-of-hearing. I have suggested on more than one occasion and to more than one person that the TV's in the common areas should have the closed captioning turned on. I have been told it will be looked into but nothing yet. Watching what is essentially silent movies or TV programs must be frustrating and boring and the closed caption feature is a no-cost fix. Maybe it will be done eventually but other than that I think Avante is a fine place!

Mary716750

My husband is in Avante. I am very happy with it so far. He seems to be getting excellent care. The place is immaculate, homey, and not the fanciest place in the world, but it is clean. There isn't an odor; not even a disinfectant odor. The employees are all happy and friendly. The other patients all seem happy. They have physical therapy and occupational therapy, game rooms, and social gatherings. The price is reasonable. Their facilities stun me.

Tim082577

Avante at St. Cloud is great for my mom. The rooms are adequate and in a hospital-like setting. The staff gives great care. The place is very clean.

Branna

I fell on vacation & fractured my patella. I needed rehab & was admitted into the Avante St. Cloud facility. I can't say enough about the staff there... the CNAs Nurses... were like God's little angels. They went way overboard to help me & make me comfortable. The Physical Therapy was top notch. Administrative svcs were excellent. There is no way I could find to repay them for all they did. If you need a place... Avante St. Cloud is the best. The only thing that was less than stellar was the food. LOL

Caring101002950

My brother is in Avante. The place is beautiful, the people are very nice, and we could not say a single bad thing about it. Everybody was sweet and kind. It was decorated for the holidays, and it was very clean.

caring67956250

The Avante at St. Cloud had very nice people. They treated my mom well. It was clean, they had nice rooms, and food was good. All the things they've done for my mom before she passed on were good. I liked best that the staff was nice and they let me know everything. They'd give me a call when I was home and let me know if my mom got sick or what they were planning on doing with her to get my permission.

GiGi5

My mother was a resident for many year and my Uncle is currently a resident. I had to go through Hell to get to Heaven- that is an old saying- well my mother was in several Skilled Nursing facilities that were nightmares and I was very lucky to get my Mom into Avante of St Cloud. The food is excellent and it is spotless and most important is that they all care. She was always clean and taken care of - no bed sores or bruses. It is a very nice environment as well. Activities and TV's everywhere.They have a secured unit for safety as well. St Cloud Florida is near Orlando.

cdayton

I visited this facility on a fairly regular basis several years ago. I was friends with a family member of one of the residents and would assist them in checking on their father, as well as offering him friendship and companionship when my friend was not able to. This facility is (or appears to be) older and on the smaller side, the only way I can describe the exterior is that it appears to be kind of like a very large mobile home. It also doesn't have a lot of outdoor space for the residents but in this particular location (off a pretty busy road) that would be kind of difficult for them to achieve. The facility was always very clean but my concerns were with the staff. I didn't feel like there were enough activities for the residents, particularly on the Alzheimer's unit. Many times I would enter that unit and find the majority of the residents just walking around, looking lost and often confused. One resident in particular (whom I did not know) walked up to me several times, on different days, and told me she was scared and didn't belong there. I am sure her dementia played a part in her comments but I did bring her comments/appearance (of being lost) to the attention of staff in the unit (mostly nurses but at one time a social worker) and I felt as if my comments were brushed off and they didn't make any immediate attempt to talk to her, engage her in an activity, or comfort her. I also don't feel as if management in this facility are as attentive to family needs as they should be. At one time my friend approached the head of the nursing department after her loved one told her that he had fallen. Of course it's always difficult to tell if someone with Alzheimers is honestly remembering that something has happened or not, but never the less I think that the family member's concerns should have been taken very seriously. The head of nursing directed her to the social worker who then wrote up an incidence report and said that an investigation would take place. My friend had to follow up with the social worker several times because attempts didn't seem to be made on the facility's part to do the follow up themselves. My friend eventually made the decision to move her loved one to a different facility and she was very glad to have done so. My honest assessment of this facility is that a more proactive management staff, an improved activities schedule, and perhaps some more attentive nursing staff would make it a better place for all of the residents and their families as well.