Wickshire Port Orange

The Wickshire Port Orange is completely thumbs down for me. I was not impressed with the facility in any way, at all. The lady who was supposed to take us on a tour had a personal matter to take care of and I understand that, however, the person standing in for her was very unprofessional. She came into the room and was snapping and chewing gum. I didn't need to see that. She then said, "So I'm really not supposed to be doing this but okay. So any questions?" When we were walking around, she said nothing, and my brother and I were just kind of looking at each other. Then we were asking questions and it was like, "So do you have activities here for residents?" and she answered, "We do" and then dead silence. She did not even say what they were and I did not care for that at all. I heard a staff member speak in a very condescending tone to a resident too. That was not physical violence, but I was not impressed with the tone at all. I wouldn't put anybody there, personally. We could not get in and out fast enough. It was the assisted living that we saw and the rooms were a little bit smaller than the others we've seen. Their price was much cheaper though. I was just not impressed with it, not even a little bit. A lot of people were in the cafeteria that they have. I didn't see what they were being served though and I didn't ask any residents about their thoughts on that but the area was clean and pretty spacious. They served the food to those who live there but it was not on the same level as the other facilities that we had seen, not even in the same ballpark. The only reason that we visited Wickshire was that my father was being discharged from the hospital and he could not go home and live on his own. We were kind of pressed, but we weren't going to put him somewhere where he was not going to be cared for properly. It would have been a better pricing for us, but I wouldn't put anyone there.

I toured Atria Port Orange. They're pretty comparable to all the others that I toured. It's hard to get a grasp on how everything operates when you're just there for a little bit and take a tour of the building. The woman that I spoke to was very informative. I saw the facility, but then we didn't move my mom at that point. They have all the usual things, a nice dining area, and I remember that they had a scheduled entertainment for the residents, so I know there was something that came every week for entertainment; of course this is pre-COVID when I was there. I didn't savor any kind of meal or anything like that, so I just took a tour of the building. I saw one room for assisted living, it was very nice. It's an older building, but it seems to me like they were doing their best to keep things up, like I know that the apartments that I looked at had just been personally painted, and they had put down new carpeting; those type of things. It was well maintained.

My aunt moved to Wickshire Port Orange the 9th of this month. I did both in-person visit and virtual tour. I checked reviews on it while it was under a different name, and reviews were all good. I gave my aunt the final option of 3 locations, and she picked this one based on floor lay out, amenities, and staff. The rooms are beautiful; they're spacious, her furniture and stuff everything went well. The staff is outstanding; the higher staff has been outstanding. I was looking for a place for my aunt for some physical assistance, ability to recover, be taken cared of, be fed, laundry, and all things like that done. And they offered me the best options. Because of Covid, there's not a lot of activities occurring. There's stuff that is occurring that the community is doing in-house. So much stuff has been put on hold because of Covid.

Atria Port Orange was very clean and looked very nice. The sales director who gave me the tour was very nice. The rooms and the dining area were very nice.

It's is a big place and it had a lot of people everywhere, but it looked a bit hectic. We saw people go in and out the door freely and that scared me a little bit. They had elevators, but there were also steps. The rooms however were bigger and nicer than the ones from the previous community we visited. They looked like they had a lot of activities going on, and the calendar appeared to be full. They feed in shifts. They also had nice seating areas inside. We went there on a weekend so we weren't able to talk to the administrative people. The staff treated us very well and the ones in charge seemed pro-active.

Staff was always in an office or standing around, very little contact with residents except to get them to meals on time. I never saw one of the activities listed on the calendar take place.