The Rose Garden of Orlando Orlando, FL

November 7, 2018 Mom is 78 years old and last year her health was declining. She has Diabetes and Liver Disease which causes confusion and balance issues. She needed to live in an Assistant Living Facility since she could no longer be independent. Plantation Oaks was our ONLY choice because it was the ONLY facility that was in Mom's price range. She paid $3000 a month for a Studio Apartment with the lowest level of care (called the Bronze Care) - she only needed assistance with taking her medications. Mom moved in on 10/27/17. One year later, 10/27/18, Mom moved out. At first everything seemed ok. She made new friends, participated in activities, the staff seemed very nice, and she seemed to be adjusting. I, being her only daughter and power of attorney, live 60 miles away close to Cocoa Beach. I would visit her at least 2x per month and take her to all her Medical Appointments. I started noticing a lot of issues so I documented everything and emailed the Nurse and CC'd the Director several times a month. This went on for the whole year! What bothered me is that the same things kept happening over and over. The icing on the cake was in August 2018, a Memo was sent out stating the Water was Contaminated and a Health Risk, and that Residents could NOT use their water but that they could go to the building next door to take a shower. (what an inconvenience). After 2 months, they STILL could not use their showers so I said "that's it, this is ridiculous!" The Residents wear a Pendant (like a necklace) and when they need something they are supposed to press it and someone should tend to them within 10 minutes (that's actually the state law which I was told). I witnessed on 3 occasions of my Mom pushing this Pendant and 20 minutes went by an NOBODY came to Mom's room. I had to call the front desk and THEN somebody came. I was told it was because they were "understaffed and the Med Tech on duty was working multiple floors". Ok, so what if my Mom was on the floor in pain and needed help? Mom told me this was ALWAYS an issue no matter when she pushed it. Sorry, but this is UNACCEPTABLE! I have witnessed Med Techs giving Mom the wrong doses, not ordering refills in time and Mom has missed medications, up to a week's worth!, One time my Mom was in EXTREME back pain and walked down the hall and saw a Med Tech around 11:00pm and wanted help and this Med Tech said "GO BACK TO YOUR ROOM!"...in a VERY RUDE TONE.....didn't even notify Mom's primary care doctor because I called her PCP the next day and they said "nobody from Plantation Oaks called us". My poor mother called me at 7:00am the next morning crying hysterically telling me the story and how much pain she was still in! 3 days later my Mom ends up in the Hospital via Ambulance because of confusion but I KNOW in my heart that the STRESS from this Med Tech that night contributed to her health issue. When Mom was discharged from the Hospital (Dr. Phillips) they could not release her because there was NO NURSE on duty at Plantation Oaks (Sunday) so Mom had to stay ANOTHER DAY in the Hospital! (now WHO is paying for that??) The Dining Room service was very slow. Mom waited up to 45 minutes to be served and sometimes the food was cold. Plantation Oaks has a HIGH turnaround of staff which Mom and I did NOT like. Every time I went there, there was always a new Med Tech and when I asked what happened, they replied, "oh she quit or she was fired". Some of the Med Techs that work there should NOT be working there, period! They do NOT have the right personality, the compassion, nor the skill to deal with the Elderly. I have worked in Healthcare for almost 30 years and would NEVER have hired some of them. Don’t be fooled by the staff's smiling faces. I was not very fond of the New Management Team either. (too many changes and slow responses to my questions and concerns) My Mother had A LOT of friends there and most of them told Mom they were NOT HAPPY but have nowhere else to go. I feel so sorry for them. Take your loved one somewhere else…….trust me!!!

My brother is at Plantation Oaks. They've been very kind in working with us, and they took my brother in the time we needed them. He has a furnished room. We're very pleased and happy with it. He likes the food.

Plantation Oaks Senior Living was great, and they were doing some renovations at the time. Everything was carpeted, and the doors were wide, which was a big plus. Mom is going to be in a shared room sharing her kitchen and bathroom, but Mom's side does not have a door of her own, just a curtain, while the other side has a door. I want Mom to have her own door, so she can have her own privacy.

I do not remember a lot about Plantation Oaks, but I know the food was good because we did eat there. The food was delicious, the people were nice, and the staff was nice. Other than that, I do not remember anything negative about it, but I don’t remember a lot about how the layout was. They were comparable to the other locations we looked at. They have the 3 meals a day, and they had the church service, Bingo, and movie nights but all of them have that, so it was comparable with the other places. They were very nice. They went out of their way to make sure we were comfortable, and we got the information we needed. I did not see anything negative.