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Village on the Green

500 Village Place, Longwood, FL 32779

(800) 558-0653 (Call a Family Advisor)

3.62

(27 reviews)

Offers Continuing Care Communities, Independent Living, and Nursing Homes

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Reviews of Village on the Green in Longwood, Florida

3.62

(27 reviews)

  • Facility

    3.3

  • Staff

    3.1

  • Food

    3.4

  • Activities

    2.1

  • Value

    1.1

Rose

1

December 2, 2023

I am a friend or relative of a current/past resident

I would not recommend Assisted living or Skilled nursing to anyone considering VOG. Although VOG was highly recommended, the level of care seems to have dropped significantly. Five families pulled a family member out of the facility at the same time we did and all cited a tremendous drop in the quality of care. If you need assistance in the room, don't expect anyone to respond to pushing the call button. It was either not answered or it took over an hour for help. On two occasions we found our family member half clothed lying in feces. I had to change the bedding and had to hunt someone down for help. We never left our family member alone after that. One day the staff did not even enter my family members room or check on them until 3:00 PM. We had to basically force the physical therapist to conduct therapy because they said my family member "didn't want to get up." Isn't that the therapists job to assist the patient even if it means helping them get up? Communication is sub par and a challenge to get questions answered or care coordinated. It is difficult to find any staff (especially at night) and if you see them, they are often on their phone. Also, good luck speaking with a Doctor. When we finally got to speak with one (after multiple attempts including hunting down their personal cell) they said "legally we don't have to visit the patient for 30 days." Our family member suffered a major health event and the Doctor responds with that?? Most of my family members drugs needed to be adjusted and they were dosing my family member with an inaccurate weight (it was overstated by 20 pounds.) For example, they were administering laxatives twice per day and my was family member was suffering horrendous diarrhea. If we hadn't had a fit they would still be administering the laxative. Bottom line is in AL and skilled nursing, you cannot trust VOG to look out for your loved one, If you are not there to advocate for your family member they will be left unfed and uncleansed. It was an awful experience. On a positive note... the Independent living appeared to be an active and engaged environment. I believe we would have had a much more positive experience if our family member was part of the independent community at VOG.

Provider Response

Rose, we regret to hear that you had a negative experience and would appreciate the chance to discuss your comments further. Please reach out to us so that we may learn more.

Wendy

5

April 25, 2023

I am a friend or relative of a current/past resident

My mom spent rehab in Village on the Green, and I liked that facility. It was very modern. They had nice high ceilings and it was very open. It didn't feel claustrophobic. I liked the artwork on the walls. They had bingo, arts, and crafts. Some of the therapists there were good, too. The staff there was great. I was able to spend the night there with her, and I know that the staff came in every 2 hours to check her vitals. She was trying to get up out of bed, and they were able to prevent her from falling out of bed because they checked on her so much. Her room was very nice and very clean, with walk-in showers. It was new and very modern.

Provider Response

Wendy - we appreciate you taking the time to leave this review. We are so pleased to hear your mother's experience with rehab was a positive one. - The Team at Village on the Green

Bradley

5

February 2, 2023

I visited this facility

Village on the Green was outstanding. The staff was very, very friendly. I actually have picked it as a place that I'd like to retire to myself. The rooms were just beautiful. The pool looked very, very tempting and very inviting. The facility was an A-plus. Everything looked up to date. The architecture looked cutting edge and the grounds were very clean.

Provider Response

Bradley - thank you so much for taking the time to create a review reflecting your visit to Village on the Green. We appreciate your kind words about the landscaping, grounds and pool.

Marie

5

June 28, 2022

I visited this facility

I was down at Village on the Green last month to tour it. I like the location. It's near where I have family already down there. They have continuing care there, so you don't have to change locations. It's not just independent living, it's the whole spectrum that's available there. When you go onto assisted living or the nursing home side, the price goes up, but it goes up by a known amount and it doesn't go up astronomically. The staff I spoke with were very knowledgeable and very friendly. I'm still talking to them, and they're telling me additional information, etc. I haven't tried their food, but it sounds good. The menus change every day. They seem to have pretty much everything you want. They got a large pool and a lot of green space. It's built on an old golf course. They didn't keep the whole golf course, but they kept like five holes and that means there's lots of green space around it. There's a lot of room. It's a very attractive location.

ronnie57

3

October 14, 2021

I am a friend or relative of a current/past resident

The menu selections and food are Fantastic. The OT and PT staff are wonderful. Room in health center is brand new. However, having a difficult time with the aides who dispense Meds. Pay attention to your own medicine !! And do not accept rude and disrespectful behavior from staff.

Provider Response

Ronnie - Thank you for taking the time to leave your feedback. We would like to follow up on your concerns about medication dispensing. Would you reach out to us and provide some detail so that we may look into it? - The Team at Village on the Green

LenaMae

1

October 12, 2021

I am a friend or relative of a current/past resident

If you have a family member at this facility, you need to plan to be there daily to make sure they are taken care of properly. The care staff does not respond in a timely fashion to the patient. Medications are not given at the correct time, if at all. Basic human needs of eating and going to the restroom are not handled timely. The patient is abruptly woken up in the middle of the night and not given any explanation for a procedure, medication or the reason they are in the room. We were told this place was the Ritz Carlton of nursing homes. Not so.

Provider Response

Lena - Thank you for your honest feedback. The situations you have described are not in line with the high quality of care we strive to provide at our communities. We would welcome the opportunity to speak with you and remedy these concerns. Please reach out to us so that we may gather additional details. - The Team at Village on the Green

ReviewerFC073021A

5

August 15, 2021

I visited this facility

We liked Village on the Green very much. We liked the apartment choices that they had and the layout. The facilities were very nice. It was very high on our list, except we decided that we were gonna move north instead of staying in Florida. The dining room was excellent. We had an excellent lunch there. The staff was perfect, very nice, and accommodating. It looked like they'd be very easy to work with.

Kathleen A

1

July 13, 2021

I am a friend or relative of a current/past resident

We had a very unfavorable experience with my father’s post-hospital stay. The facility was stale and old. Rooms were small. There was poor communication among care team members and family. The on-site staff didn’t consult with assigned physicians as much as they should have, therapies contradicted hospital physician recommendations, and nurses didn’t notify family when there was a significant decline in health status. My advice to future resident families is to trust your instincts first. You are your loved one’s best advocate.

Provider Response

Kathleen - We appreciate you taking the time to send your feedback. This is not the experience we strive for at Village on the Green. Consistent and transparent communication is a vital aspect of the care process at our community. We would appreciate an opportunity to speak with you directly regarding specifics of your experience in order to address and make adjustments to any shortcomings in our processes. Please contact us at your convenience so that we may learn more. - The Team at Village on the Green

Barbarb W.

1

April 7, 2021

I am a friend or relative of a current/past resident

I have called every other week since our dad passed away in November. regarding the sale of his apartment. Javier says I need to talk to sales, the sales department says I need to talk to Javier. I even left a message for Rachel, the executive director, but no return call. This is the worst customer service. Our father contracted Covid while in YOUR HEALTH CARE CENTER. The least you can do is have the courtesy to communicate with us. I think they are selling the new units and leaving the old customers out to dry. BUYER BEWARE!!!

Allen

2

December 20, 2020

I am a friend or relative of a current/past resident

My parents were long time residents since 1993 at Village on the Green. After both had passed over a year and a half ago the apartment they purchased and lived in has not been sold. The proceeds due the family have not been paid. This is not good policy for families of deceased Village on the Green residents. We would caution anyone considering Village on the Green to look elsewhere.

Provider Response

Allen, we're honored to have had the privilege to serve your parents and family through the years. Our team is fully committed to fulfilling all contractual agreements and we invite you to reach out to us directly to discuss your concerns in greater detail. We're looking forward to hearing from you.

ShameonVOTG

1

November 11, 2020

I am a friend or relative of a current/past resident

Buyers Beware! I confirm the negative review below. We had similar bad experiences with VOTG. My grandparents were residents since 1993. We had many incidents in that period that question the integrity of VOTG and LifeSpace Communities. For example, In 2017 we requested my grandmother be immediately moved to the Health Center for full time care. Their response was to put her on a “waiting list”. Three months later while still waiting, she had a bad fall, breaking her femur and fracturing two vertebrae in her back. An injury from which she never fully recovered. My grandmother passed over 2 years ago and VOTG or parent company LifeSpace has still not returned ANY equity interest that was purchased in 1993 and is part of their estate. They have repeatedly been unresponsive and unprofessional in their dealings with our trustee and the estate over the past 5 years. They promised in writing in 2018 to give their “best efforts” to remarket the condo/membership, but they appear to promote and prioritize sales without equity first to maximize their profits. They claim non-profit status, but that is not how they behave! If you do choose VOTG, you should make sure you have a good lawyer to fight for you.

Provider Response

We appreciate you taking the time to share your feedback with us. Our top priority is and always will be positively impacting the lives of our residents and their families throughout the aging process. We pride ourselves in providing care that is void of the oversights mentioned in this review. Rachel Blumberg, our Executive Director, would very much like to speak with you and address each of your concerns. Please give her a call.

Tickedoffson

2

November 2, 2020

I am a friend or relative of a current/past resident

Whatever you do DON'T agree to VOG's capital return program. My Father passed in July 2019 and they STILL have NOT returned nearly 200k he left to the estate. Yes, he signed a contract but it included a huge loophole to their advantage. They have no incentive to return his money and apparently no heart when it comes to family members. BEWARE!

Provider Response

First, please accept our condolences on the passing of your father. Honesty and integrity are core pillars of our community, and as such we strive to be as transparent and forthright as possible regarding the contracts we offer. Out of respect for your family, we'd be happy to discuss your concerns directly. Please contact Rachel Blumberg, our executive director.

Lee

5

May 31, 2019

I visited this facility

Village on the Green was very good, and on par with the other place I visited. They have full security, and it’s a gated community. They have lots of activities and lots of people going around doing stuff. The grounds are kept very well, the facility was 30 years old, but they kept it in good shape, and it’s very good. They have independent living, memory care and end of life, and that’s what you’re paying for. The rooms were more than adequate, well-appointed, with full-kitchen, and laundry service. You would have to put in roughly $250,000 and that was depleted over five years, at the end of five years, although that money is depleted, it is used for to go forward with the memory care, and so you don’t get something for nothing.

Les

5

December 30, 2018

I visited this facility

Village on the Green is a very nice campus and very spread out with large apartments. They seem to have very caring staff. They described the amenities. The meals were very good. Their wait staff was excellent.

Provider Response

We're glad you enjoyed your visit, Les! We appreciate your review and we're here to answer any questions you might have, or help in any way we can.

Cori

5

August 22, 2017

I visited this facility

Village on the Green was very fancy and high-end. Out of all the independent living places I saw in Orlando, it was the nicest with regards to accommodations, the core, and size of the rooms. The dining area was nice and currently being remodeled. The place was very clean, well-kept, and manicured. The staff was very nice and helpful, they took us around on a golf cart. Everything was just top-notch.

Margit

4

July 17, 2017

I visited this facility

Village on the Green was top-notch with granite countertops. Everything was perfect, but it was too expensive. You need to have $500,000 to buy in. They have tai-chi, a library, and little trips to the beach and places like that. The dining room looked very nice. They had a buffet that looked very enticing. They were a high-class place.

Just speak

1

June 22, 2017

I am a friend or relative of a current/past resident

I would not recommend the Rehab facility. They discharged my relative to another facility who in turn sent her directly to the hospital because she was doing so badly. The hospital found 5 major medical issues that they ignored. Yes, it is "pretty" and the food is suppose to be good, but it really is about the care of your friend or relative. I would give it a 0 if I could.

Provider Response

While I can't specifically address the personal circumstances surrounding your relative's stay, I can assure you Village on the Green is committed to providing exceptional care and service to its residents. If you haven't already, I encourage you to reach out to Gail Wattley, the health center administrator, to discuss your concerns.

Wahini

3

November 15, 2016

I am a friend or relative of a current/past resident

A friend stayed in their rehab ctr for a few days. In visiting I found we were ignored and not helped to find her. Her room was claustrophobically small so we visited in the foyer altho very noisy. Each time we were there, some piercing alarm went off but no one seemed in a hurry to find the source nor shut it off; we had to hold our hands over our ears. A card I sent to her reached the facility right after she was discharged so they returned it to sender rather than take the time to forward it to her home; I find that extremely uncaring. I wouldn't recommend this place to someone I care about.

Anonymous466664

5

June 14, 2016

I visited this facility

I loved Village on the Green. It's very beautiful, gated, and very nicely done. They have everything. It's a life care community, so whatever you need, it's going to be right there.

Tony25

4

July 31, 2015

I visited this facility

It's a very exclusive place -- high dollar. They want you to buy a condo for your family to live there plus you pay a monthly charge. They have a security guard when you go in the gate. It's very secure. They only let you in if you're visiting somebody or if you have permission to be there. It's like a country club -- more like a golf community. It's a senior living place, but they do have cottages, houses, and a rehab facility. It's beautiful, and the people rave about it. It's like a five-star facility. The seniors can feel secure there because no one's going to come in that place or drive into that place unless they're allowed. If you've got the money, Village on the Green is the place to go.

DE

4

June 1, 2015

I visited this facility

I had a tour of Village on the Green, and I went to see a couple apartments. It was a nice community. The sales person was very friendly, and the staff was very professional. They had large apartments, and there were two-bedroom apartments, which we were looking for. They also had activities in the pool.

Caring106336350

5

May 6, 2015

I visited this facility

Village on the green is a beautiful place. We did not have an appointment, but they showed us around, walked us through the cafeteria, showed us the menu, and walked us through the environment. We did see some of the residents, and it looked like an excellent place.

Charles101870550

5

January 26, 2015

I visited this facility

The people are outstanding and helpful at the Village on the Green. The dining room was one of the finest places I have ever eaten in. I had visited this facility three times to try different meals at different times to make sure they did not just fix me something good the first time. We had been invited to a bridge activity, and we played bridge there. We also went there during a special social hour where people just get together. They had recreational facilities and exercise rooms.

Jo20

5

January 22, 2015

I visited this facility

I played bridge over at Village on the Green. I would like to live there, but I can't afford it because you have to pay a big payment to get in. They have good food. The rooms are very nice, and everything is great. The staff is all very nice. They have a pool and an exercise class. I know it's a super nice place. I've visited some places where you can smell the food all over the place, and I hate that. These are individual apartments, and no one lives in the building where they serve the food. They have a little cart that they pick you up with if you can't walk.

Deb21

5

September 26, 2014

I visited this facility

I had the chance to visit Village on the Green, and it's a nice place, but expensive. The staff were great. They gave me everything I needed to know and they were helpful. They have a pool and workout equipment. They have buses that go out to churches and shopping centers. They will take you everywhere every day. It's really a good place for people who need that.

Joyce39

5

May 29, 2014

I visited this facility

Village on the Green was very good. We loved it. They had lots of entertainment and wonderful food. Their apartments were really nice. They had about 200 apartments. In fact, they had one that was available that had just been renovated. Food was very good. We have eaten there several times. The dining room was just a really nice dining room. It was a very formal-looking dining room. What we like about it is that we could either have the meals delivered to our apartment or we could go to the dining hall.

david stephens

5

May 29, 2014

I am a friend or relative of resident

my wife was at the facility. I liked it and would like to see more reviews to show to others

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Services and Amenities of Village on the Green in Longwood, Florida

General

  • Resident Capacity: 60

Medicare

  • Health

    4.0

  • Overall

    4.0

  • Quality

    4.0

  • Staff

    3.0

Medicare Provider Number: 105556
    Ownership Type: Non profit - Corporation
    Rating Date: 9/1/2023

About Village on the Green in Longwood, Florida

Village on the Green is a Senior Living provider in Longwood, Florida that offers residents Continuing Care Communities, Independent Living, and Nursing Homes services. Contact Village on the Green for more details on services and rates.

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