Island Lake Center

very satisfyed

My wife was a patient at the facility for about one month. The staff were very attentive, friendly and my wife made significant progress with her treatment. The staff ensured that her social needs were attended to. They had a wide range of social and recreation activities that made her stay more enjoyable. She especially enjoyed the table games. The rooms were very nice and kept neat and clean.

TN33244

Wonderful staff very caring my mom had exceptional rehabilitation . Thank you so much for the attentive care of my mom!

jam0410

Horrible at giving meds on time. A small handful of the nursing team is actually patient focused and communicative, everyone else not so much. Communication between the entire staff is next to none. If it wasn’t a convenient place for us we would NEVER go here. Food is not great but tolerable most days. There are ZERO activities other than going to Rehab, otherwise they lay in their beds; there are no chairs for the patients to sit in outside of their beds. If not for rehab, they would only leave their rooms for ONE showers per week. No one opens the windo blinds. No one gets them up and moving except for rehab. Rooms are okay not great but functional. Guessing they’re probably understaffed like everywhere else HOWEVER the Admin staff appears to be interested but they do no ever really interact with the patients other than to resolve complaints IF you complain long enough. There is also this, they use digital BP devices, the same exact model throughout the facility; which when we asked them to use the normal cuff/pump type the pressure readings were so much lower than their digital readers they could easily be over medicating people. Didn’t seem to bother them enough to see the difference in the readings to make any changes or adjustments. So we quit paying attention to their results and just did it ourselves. Seems to be okay with them to let that happen. There’s just so much I have to say that’s not great. The front desk staff are the best, a couple of the 1st floor nurses are wonderful, they unfortunately have to take days off.

it has to be said

Would NOT recommend due to many deficiencies in patient care.Pts are in bed developing bed sores pts become severely dehydrated and malnourished..they don't act with due diligence and are not clinically skilled to discern when to call 911... Administration cover their faults..and pts end up in coma or die..

Nethers

My mother in law, age 91, was transferred to Island Lake for rehab after surgery for a broken hip. She has severe osteoporosis and spine degeneration. After dinner, she keep pressing her buzzer for someone to help her to the bathroom. She also tried calling out for help. No one ever responded, so after waiting as long as she could, she got herself to the portable chair toilet. Then, she began calling out for help and pushing her buzzer to get someone to help her get back into bed. It took two hours before anyone ever showed up. She knows this because there's a large clock on the wall. The person who responded said she had lots of patients, not just her. This certainly is not the level of service we expected. On the positive side, most of the aids are very friendly and helpful when they do show up.

Caring_2644124

My grandfather was here and it was fantastic. The food is great, the therapy is great, It is clean and bright. The staff is friendly and pleasant and I would recommend this place to anyone!