Savannah Court of Lake Wales

My mother went to Savannah Court of Lake Wales. We used just the daycare portion, but they were very good. It's clean, and the facility was pretty modern overall. We didn't have any issues there at all. As far as the 24-hour assistance, it was out of our price range. Overall, they were good, and the staff was very nice, friendly, attentive to my mom's needs and very helpful. I've actually sat and went to activities with her. As far as their living conditions, it was good. I didn't have any issues or concerns with them at all. They also would call if they had any questions or concerns.

I put my husband in SC in August 2013 and was told the facility could handle an Alzheimer patient. Nothing could be further from the truth. They lied and told me it was a lock down facility and it was NOT. He tried to leave on many occasions and without my knowledge, they hired a company to come watch him and keep him "company". They charged me another $1800 on top of the $3000 I was paying and it was all 'out of pocket'. The director kept telling me that after I applied for VA assistance and he got approved, VA would reimburse me back to the date I first applied. Well, needless to say, VA declined to pay and the man at the VA office in Bartow never told me he was ineligible. When I got the decline, I called Bartow and that man had retired..conveniently! Also, my husband could walk and weighed about 175 when he went into SC. My first visit to him was devastating...he could hardly walk and had lost about 30 lbs. I found out they were not feeding him and by this time, he had lost the ability to feed himself properly. I took him out after 7 months and now take care of him at home with the help of Vitas Hospice. I make sure he is fed 3 full meals and lots of snacks during the day. I am horrified that a facility can lie to people and get away with it, like Savannah Court in Lake Wales. I have been recently advised that they have had 7-8 directors at the facility due to a very mean spirited regional manager who does not like to be confronted about the level of care and the treatment of the employees. Other persons have been taken out of SC and moved due to it not being a locked down facility and patients have gone out and fallen on the concrete and badly hurt. If you give this facility a good review, then you really haven't paid much attention to your loved one's care.

It was a much older facility, very nice and very well done, but they didn't have a pool, and they didn't have several of the services that the other place had. It was more of a storage place for old people. We had minimal contact with the staff. We walked in and looked around, and we were greeted and welcomed, but we didn't have a tour. Savannah Court of Lake Wales was an average place.

Both my mother and my father have been residents of Savannah Court. The staff of Savannah Court has always handled themselves in a professional caring manner. They frequently go out of their way to provide for the needs of the residents physically as well as emotionally. The facility is always clean and staff are always ready to help. Most importantly all of the staff members seem to really care about my parents.