$4,000
Spring Hills Lake Mary
3655 W Lake Mary Blvd, Lake Mary, FL 32746
4.06
(29 reviews)
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Reviews of Spring Hills Lake Mary in Lake Mary, Florida
Kay
5
|
August 31, 2023
We've moved into Spring Hills Lake Mary. We chose them because they were extra friendly and you didn't have to buy in. We walked through the door, and it was like we were at home. We visited four different styles of apartments, and we were able to pick out what we wanted. We have a two-bedroom, and one of the bedrooms is the bedroom, and the other one we're using as a study, but it's bright and sunny. It feels like something you would have in a normal house. It's just really comfortable. The food is tasty, and it's a good selection. You get a menu when you go in and you order what you want and they change it every week. They have a lot of programs. Their activities look very interesting.
malK
3
|
April 2, 2023
Spoke with a nice lady on the phone and became excited to tour the facility for my father. Looked at their website and It was idyllic. I went to the building and despite its dilapidated appearance I went in. Very bizarre scenario where you have to get buzzed in. Receptionist incredibly frazzled and rude, total attitude and complaining about her job with us just feet away. I had been told that the building is renovated but I can’t begin to imagine where. It looks old, it smells molded, and there were just a ton of people half asleep in wheelchairs which is what I am trying Tia avoid for my dad. We are going to downsize at Oakmonte to maintain the high standard of living thag he is accustomed to.
Feeners
2
|
May 18, 2022
Horribly managed. My husband died there in a short period of time because of neglect and loneliness/fear. Forget everything they tell you. personnel seldom smile. I paid an extra $2,000/month for nursing care which he never received. There is NOTHING good to say. The sales rep lied. The executive director lied. The head nurse lied. I cannot find even one thing good to say. My husband was there a little over a month when I told him “I’m bringing you home as soon as possible, hopefully tomorrow”. He died before morning. The person who called me at 3 o’clock in the morning, said “Oh, I’m just calling to let you know your husband passed away”!! Unbelievable! Not one ounce of compassion. Her tone was as if she were inviting me to a party. Horrible place that should never be recommended by any agency. As for the condition, the roof is rotting and the seating on the porch is so dirty you have to cover it before sitting on it. I stayed with my husband every day (until they said he got Covid from two aids) from noon to 11 pm and never saw any housekeeping. Oh, it was determined that he did not have Covid after he had been isolated for for 3 weeks. Horrible Corporate office said this was all inexcusable and they would have a manager call me....nothing. No one ever called. Most important though is the terrible treatment. Taking my husband there was the biggest mistake of my life. I have regretted it every day since and I will never forgive myself. Please don’t make the same mistake. Don’t let anyone talk you into it or make you feel guilty for caring for your loved one at home.
Rianna
4
|
March 4, 2022
We had a tour with Spring Hills Lake Mary. We saw a model room. So it was very nicely set up, no one was staying there, but it looked beautiful. That wouldn't be the reality when you get a room. And of course, there is nothing furnished. You have to bring your own bed, dresser, and mirror. And the basic means you just have to take it over there. The person we met, I think she was the manager of more of a sales to sort of getting your business. They don't have a front courtyard, it's enclosed, meshed in. The dining room is like a restaurant type, 4 to a table. They had the usual arts, bingo, going out, crafts, and making jewelry.
mine alone
2
|
August 8, 2020
Rooms are fine, some larger than others and price corresponds. I think the smaller rooms are grossly over priced. Some of the staff are remiss in their duties unless they are being observed. For some reason my emergency call button was overlooked and when I fell I had to get another resident to walk around to find help in getting me picked up, after midnight. Weeks later I needed help at night and went out on my wheelchair to find the nurse asleep in her office, this was maybe 1 a m , she was the charge nurse on the night shift. Did not find this facility to warrant the good ratings I am seeing on this site. I understand now there is an entire new staff but they are no better, maybe even worse. Would absolutely NOT recommend this facility on many items
Tonya Brock
3
|
January 30, 2020
My father has been living at Spring Hills In assisted living since September 2018. It is very nice always looks clean and smells great. It has a warm and caring atmosphere. Has a wonderful dining room and the food is very good. The activity director is so wonderful and never fails to include my father in the daily activities. She is excellent. They have a great staff from housekeeping, maintenance, beauty salon, and daily activities. The nursing staff is great and are always right there for us if we call and need them to go check on him. He has a nice room and we were told at the time he moved in of what his care routines would be. This seems to be where the downfall is and the only reason I gave three stars instead of five. We were told he would get help getting a shower twice a week, as he uses a walker and is not steady on his feet and needs help getting in and out of the shower, someone to be there to monitor him so he doesn’t fall. There have been weeks he hasn’t gotten a shower because no one ever came to give him one and I now I have to call every week to remind them to give him his shower. Also, they are to come and make his bed daily and this never gets done, so I have to call daily to make sure they have someone go up and make his bed because if they don’t he gets up and try’s to make it himself and he can not do that and hold his walker at the same time and he loses his balance and I’m afraid he’s going to fall. We are paying a lot of money monthly for him to be taken care of and extra for these things to be done for him which are not being done. I don’t feel that it is my job to call and make sure they are caring for him. I have called many times and talk with the patient care director and administrative director there and unfortunately nothing has changed. I am very frustrated as I don’t feel it is my job to have to call daily to make sure these things are being taken care of and it seems that no one is listening to me when I call to discuss these issues with them because nothing changes. I feel they need help in their management and supervision of staff to make sure residents are getting the care they are paying for and require.
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Costs for Spring Hills Lake Mary in Lake Mary, Florida
Assisted Living
This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.
$4,000
Starting Price
Memory Care
Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.
$4,800
Starting Price
Services and Amenities of Spring Hills Lake Mary in Lake Mary, Florida
Costs
- Rent Plus Care Fees
- Entry Fee
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: No
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
About Spring Hills Lake Mary in Lake Mary, Florida
Lake Mary is a retirement community located 18 miles north of Orlando, Florida. The city is one of the fastest growing in Central Florida and is known for its quality education system, low crime rate, and beautiful parks. Signature Touches is the essence of Lake Mary's approach to senior living. Its services are dedicated to caring for residents while focusing on their unique needs and desires. This allows Lake Mary to design services that enhance senior resident's quality of life, respect their time-honored passions, and engage them in new experiences.
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