I don’t know why there are so many bad reviews. We’ve had nothing but a positive experience here. My grandfather could barely move before he came here for rehabilitation. In a matter of almost 3 weeks, he’s talking, feeding himself, taking steps and using his hands to full mobility. The staff is very nice to him and treat him well. Everything is what you make it, and if you go in with a positive open mind, then it’s likely to reflect on the patient and help motivate them to get better. We’ve had bad experiences with other places, but this rehab is top notch.
Heartland Health Care Center Kendall
Offers Assisted Living and Nursing Homes
9 Reviews
Reviews of Heartland Health Care Center Kendall
Assisted Living Reviews for Heartland Health Care Center Kendall
April 18, 2019
I am a friend or relative of a current/past resident
April 28, 2017
I am a friend or relative of a current/past resident
My mother has been in Heartland for a month and a half, and it is very good. She is responding very well to the rehab there. I would definitely recommend it. Everything is good. I like thhe friendliness of the people and how they care for the people there for the rehab. They will welcome you with open arms. The rooms are clean and not very big, but they can accommodate two people with wheelchairs. They don't have extra room, but they have room enough for you to move around.
Provider Response
Thank you for sharing! We appreciate the recommendation and we are proud to care for your mother.
May 10, 2016
I visited this facility
The staff at Heartland Health Care Center Kendall was friendly, but the place did not look as good as the other places I've seen. The room was like a small apartment with one bedroom, a small living room, a kitchen with just a refrigerator because the meals are provided, and a huge bathroom. They provide the TV and everything was carpeted and furnished. You have a choice to use your own furniture or use theirs, but theirs was pretty good.
June 29, 2014
I am a friend or relative of resident
This place is horrible. my dad went in with a simple UTI and a bed sore, two weeks later he ended up not being able to walk, with now a bone infection. the lack of care is what got him here. so disappointed with the nurses there that ignore the patients for over 20 minutes just for pain meds. If a nurse or staff sees a patient declining it is there duty to report and get there patient help. !! We will be reporting to the florida board of nursing insurance company! just because someone is old does not give anyone the right to ignore them.
February 12, 2014
I am a friend or relative of resident
My husband was sent here for rehab after spending three weeks in the hospital. The rehab staff is wonderful. Rest of the staff are horrible. Most do not speak English so you cannot communicate with them. The food is terrible. He was on a special diet due to being a diiabetic and dialysis patient but they did not care. It sometimes took hours to get a staff member to answer the call button. By the time they would answer the call my husband no longer needed help to the bathroom. The staff then would be upset and nasty because they had to clean him up and change the bed. I could go on and on but you get the idea. He was there 6 days when fire rescue had to be called due to his deteriorating conditon. After a week in the hospital he was sent to another facility where he trived and was able to go home after a month.
March 29, 2013
I am a friend or relative of resident
My grandmother suffered a stroke and was sent to heartland for rehab. In respects to rehab they were great! The RNs and Care techs on the other hand were not pleasant to interact with. There were incidents of my grandmother falling because they wouldn't take her to the rest room and she having to sleep in her urined diaper and bed because again they wouldn't never come to take her to the bathroom when she called them. Even with doctors orders that she should be taken to the rest room they would order her to pee in her briefs and then they wouldn't change her. The nurses were rude and always in a bad mood. There were two care techs who really showed compassion and care to my grandmother. The two Care techs would even check on her regularly even when they weren't assigned to her floor because they knew the ones on duty weren't coming to check on her. I would recommend this place for outpatient rehab but for nothing else. Worst patient care I've seen.
July 28, 2012
I am a friend or relative of a resident
Heartland, Kendall was about as good as one of these places could be. The first thing, which to me mattered a lot, was that there was no bad smell to the place -- neither of waste not of cleaning fluids. It was generally fairly quiet, but there were always people within calling distance/line of sight of residents. My father had dementia, Alzhiemer's and Parkinson's. At the end, as his condition worsened over a month, he was allowed to stay in Assisted Living rather than sent up to the nursing home part, saving my mom money but most importantly allowing him to stay with his longterm roommate and to be cared for by people he was used to. Also, Heartland worked with hospice providers, so that they could supplement care provided by Assisted Living staff and at the end be there 24 hours a day. My father's death was handled respectfully, and the staff genuinely mourned him -- and he was not always the most compliant or easy of patients.
July 27, 2011
I visited this facility
The administrator was a sweetheart. The staff was wonderful as well. The only thing I didn't like was that the people there do not seem to get as much attention as they should. I would have liked to see more interaction between the staff and those living there. We were there right around lunch time for them and the food was simply left at their bedside with no interaction or conversation while dropping off the meals.
Nursing Home Reviews for Heartland Health Care Center Kendall
December 28, 2018
I am a friend or relative of a current/past resident
My mother went to rehabilitation at Nspire Healthcare - Kendall (formerly Heartland Health Care Center Kendall) for two months. Our experience was very bad, and it's the worst I've ever seen. They didn't let her finish her therapy. They charged her $15,000 at the end and bugged her while she was there. She's 89 years old, and it took her an hour to an hour and a half to use the bathroom. They didn't have enough people there. They provided very bad service. They're the worst nurses you could ever probably see in your life. They're uneducated and don't speak English. We had to take her out, that's how bad it was. We're going to get a lawyer. She had me buy candy and give it to the nurse, so they could help better. She had to bribe them or give them tips so they could come faster. She gave them some of her beauty makeup and some of her vitamins, and they want to charge us $15,000 for one month. They changed names and certain things, but the same people are working there. They're understaffed, which is why the families have to go there and help them out, take them to the bathroom, stroll them, etc. It's nothing like what they promised at all.
Services and Amenities of Heartland Health Care Center Kendall
Health services
- Nurse On Staff: Onsite 24/7
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 105641
- Ownership Type: For Profit Partnership
- Date Certified: 08/01/2019
General
- Resident Capacity: 54
About Heartland Health Care Center Kendall
Heartland Health Care Center Kendall is a senior living provider in Kendall, Florida that offers residents Assisted Living and Nursing Homes. Contact Heartland Health Care Center Kendall for more details on services and rates.
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