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Regents Park of Jacksonville

8700 A C Skinner Pkwy, Jacksonville, FL 32256

(800) 558-0653 (Call a Family Advisor)

2.61

(13 reviews)

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Reviews of Regents Park of Jacksonville in Jacksonville, Florida

2.61

(13 reviews)

  • Facility

    4.3

  • Staff

    3.5

  • Food

    2.3

  • Activities

    1.0

  • Value

    4.0

Da isy

4

October 28, 2023

I am a friend or relative of a current/past resident

I felt compelled to share my views on Regents Park, My dad has been at the facility four months and in the past few months he has had several crisis that the staff has handled impeccably from the nurses to the CNA to the administrative staff anything that I have needed they have taken time to assist me with and for that I am grateful. Recently, my dad had a seizure and I received calls from the nurse on duty that was with my dad , I also received a call from the head of nurses Julius, who gave me all the information of the hospital. My dad was being transported to, not to mention he followed up with a text message checking on my dad later that evening, he also made himself available to me at any point if I needed him. My dad is back at Regent park after spending the weekend in the hospital, they are caring for him as if he were their own family.

0neL0ve

1

January 19, 2022

I am a friend or relative of a current/past resident

My father came to this facility under the guise of rehab due to a fall - of which he recovered from. This was not a heart event or a stroke; he lost his balance and fell. He's been at Regents for months and it has been a nightmare. As you will read over and over again, getting anyone on the phone to discuss care or general well being is a joke. While I do not feel he's being abused, I do not feel as though his care is remotely a priority. They are short staffed, which is understandable given the state of the world. It was very clear from the beginning that they were suggesting to him he should stay and immediately started a Medicaid application. If this facility has done anything, it has made it clear that my father should no longer be living on his own and should be moving back to our home state. So, I guess thank you Regents, for being incapable of providing appropriate care.

edwin251

1

July 12, 2021

I am a friend or relative of a current/past resident

My brother (73 years old) fell at home and was at the hospital for 4 days. The hospital recommended he go to in house rehab. My brother was against it and wanted to go home. We did convince him to go to rehab for 10 to 14 days. At this time I will tell you my brother said the nurses was good, the food was good but the bed was not comfortable. The rest of this review is from my point of view. The rehab facility we chose was Regents Park. The first contact I had with them was a Lady called Jasmine. She was informative and told me my brother would be in quaratine for 14 days as he did not get the vacine. He is independent and lives with 2 other people. He could not have visitors due to the no covid shot. I was not advised he would have a direct phone line to his room and therefore I went through the switchboard to call for the first week. The switchboard phone rings a long time before someone picks up. It took about a week before i Found out i could call him direct to his room. I asked Jasmine several times to advise on his status. I asked the switchboard operator if i needed to bring any clothes or toiletries and she said I could bring clothes if I wanted to but they furnished everything else, I did drop off clothes but could not see my brother due to quarantine. I never got a call from them to advise. On day 13 I told jasmine my brother is leaving on day 14 and she was surprised and said she would check on his status. I told her the nurses station nor anyone had ever called me after many calls from me and others to find out his status. She checked with nurses station and they told her no one was on the list to call. So 13 days and no one thought that was odd that no one was listed??? I guess I should have pushed harder. Since my brother was on day 14 the next day I asked Jasmine for an appoint to visit my brother since everyone has to make an appointment to visit their patient. I got there on day 14 and saw my brother. He was adament he was leaving. Jasmine called on a Gentleman named Jeffery and he did a very hard sell on staying. I thought he was doing his job in presenting the facts on why my brother should stay longer. My brother said the rehab was ok but he could do the same at home and was leaving. There was way too much back and forth trying to convince my brother to stay but he said no, he was leaving. Jeffery said if he leaves it will be against AMA and he would not get a wheelchair, no home care, no equipment but if he would stay for 3 more days he could get a doctor to sign off and get home care. My brother said he was going home now. Jeffery said if he is leaving today he has to sign their yellow paper and once signed he has to leave the facility. They will push the wheelchair to the car but if he fell they could not help him and we would have to call 911. Nice of him to try one last scare tactic. My brother insisted he could walk when he got home. We took him home on day 14 and with assistance He was able to get up three steps with help of the walker we provided. This was appox 3pm on Friday. On Saturday we got a knock on the door from adult Protective Services and the report from Regents Park said my brother would end up back in the hospital by the end of the weekend. The lady from protective services did not agree and after seeing him said case droped. Jeffery was getting us back for leaving. He had my brother listen to him for 30 minutes , sign a paper saying they thought he should stay and was leaving AMA. He thinks he knows best. My brother was using the walker we provided on Saturday and he was walking on Sunday with the walker using the handrails at home and the walker. He has walked appox 10 feet and back to chair twice a day on Saturday and Sunday. Jeffery pushed to hard and the report he wrote was out of frustration in having a patient do as they want to do instead of what he wanted. For this I give a one star. My brother said he would never go there again . Also parking is very limited. You must make an appointment to see your patient. In closing make sure your patient has the covid shot or no visits for 14 days. Make sure you get their room number and direct phone line to their room, make sure you are on the list to get info and the patient has to put you on the list. Take clothes to the facility and drop off at front desk. Probably best to have someone drop you off to deliver the clothes so they can stay in car and keep looking or someone to leave so they can park or if not they can drive off , circle the block etc because parking is terrible. Also my brother needed a shave and shower when we got him home. I don't think they did much for him except feed him and 20 minutes of rehab twice a day.

Friend of patient

1

March 23, 2021

I am a friend or relative of a current/past resident

Unfriendly staff with poor communication and a very unhappy patient.

KUEBE

5

March 5, 2020

I visited this facility

Facility extremely clean and staff very professional.

akjk3

5

July 31, 2017

I am a friend or relative of a current/past resident

I wasn't sure about this place...But i have to say that my mother received great care here. Not all, but 90% of the staff are compassionate and are willing to help above and beyond.

2running

1

April 12, 2017

I visited this facility

I can't even give them a 1. My mom has issues seen day 1. It's what others said in there comments and more. No body wants to help you and then blame you for the issues. This place is worst than terrible. There is a Hugh communication break down. I will keep adding as time goes on.

regentspark

5

January 26, 2017

I am/was a resident of this facility

I am a current resident at Regents Park of Jacksonville and I have to say before being admitted here I was skeptical about being in a nursing home. Prior to coming here I heard horror stories and didn’t think there were any good ones. However my experience at Regents Park has been pleasant and homelike. I like going out on past to shop at Walmart so I am free to come and go as I want. I have people here to help me when I need it. My 3 to 11 Nurse knows everything I need she brings me my meds, check my blood sugar and reminds me to eat healthy. I have friends here that I look for, enjoy seeing and socialize with all the time. I get to choose and participate in my favorite activities and make suggestions on what I want to do. The Activities staff is so much fun and gives me a lift every time I get involved. I am active and maintain my independence by volunteering to help manage the residents’ store. The store has truly been my lifeline. I know that everyday I have something to do whether I’m helping to stock items, helping with inventory or assisting a customer. I call it my job and I look forward to volunteering to do it everyday. I am also a member of the residents’ council and help conduct the meetings. I speak up for my peers, encourage them to get involve and voice their concerns. I must say the Management staff is on top of any concerns or issues that may occur. I don’t worry because I know when I report it something is going to be done about it.

Caring_2643224

1

August 10, 2016

I am a friend or relative of resident

I would not even board my pets there. Things are stolen from rooms, patients are left for hours in soiled bedding, night time is horrid as staff yells all night in hallway, but biggest problem is staff never answers their phones....EVER. You may or may not get a call back. Worst facility in Jacksonville.

AHonest

1

July 29, 2016

I am a friend or relative of resident

My father was in this facility for 6 months and 6 months too long. We were finally able to get him moved but not before he got sick and contracted MRSA! This place is a joke. There is no skilled nursing or doctors. They had one doctor and you could not understand anything that he said in English. We had to be there constantly to monitor them to make sure they were doing the bare necessities like baths, pain medication, cleaning the room which we did most of the time ourselves. He would lay in filthy sheets until we insisted that they change them. This is why he was there because as a family we could not be there 24/7. My father fell 3 times in less than 2 weeks, they would leave the Styrofoam cups on the tables after bringing the meds and because of his poor coordination and weakness they would get spilled all the time and not cleaned up. The staff were rude, if you asked for them to do what was their job you got attitudes and most times they did not do it. The CNA's were the only ones with any compassion. If you called and left messages they would not return your calls. Only after threatening to report them did they even attempt at being nice or caring. This is not a 5 star facility.

AnnLK

2

April 7, 2016

I am a friend or relative of resident

Staff is caring but not enough staff to patient ratio. Did not see "skilled nursing" in this facility. My father was only there 5 days and they took his vitals once. Even then they did not have a regular blood pressure cuff and stethoscope but a machine you can buy in CVS. They took over an hour to locate a urinal. My mom brought towels and washcloths from home as none were in the room and none were brought until 2 days later. They would not assist us with getting my father out of bed to use the facilities. PT and OT staff were good but we finally decided he could get this at home and we could care for him better than what we were seeing.

Lowana

5

November 23, 2013

I visited this facility

Regents Park of Jacksonville was an upscale nursing home, it was like a country club. The nursing staff were great and the physical therapy department was up to date. The residents could do little chores like cooking. And during Christmas and holidays, they did something special. I would definitely recommend this place to others.

LadyJagFan

2

November 15, 2011

I am a friend or relative of resident

I am very disappointed with this facility. I find the care of my loved one to be substandard and management that doesnt care about your complaints. They hold care plan meetings and you discuss problems you have and nothing ever gets done. The food is nothing short of disgusting. They dress the dining room with stained napkins and tablecloths. The toliets leak, the cable does not work correctly, mold on vents, etc. They dont change patients underwear to frequently as I have found none in my loved ones laundry for a couple of weeks other than the ones I found on them and changed myself because they were dirty. The staff turns down the thermostat in patient rooms to suit the temperature for their own comfort and not the patients. When I asked for the number to the corporate office they refused to give it to me. My loved one had a gold chain and cross stolen right off her neck. I have seen patients in the dining room waiting on their meals for a half hour after everyone else was served. Maintenance is completely useless. I caught the head honcho getting my loved one to sign a paper saying they did not want the flu shot. I have a POA for them and they are not competent enough to even know what a flu shot is. My advice to anyone considering putting a loved one in this facility is to "look elsewhere". the management of this facility does not care to change a thing or make anything any better or address any of your concerns and or complaints.

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Services and Amenities of Regents Park of Jacksonville in Jacksonville, Florida

General

  • Resident Capacity: 120

About Regents Park of Jacksonville in Jacksonville, Florida

Regents Park of Jacksonville is a Senior Living provider in Jacksonville, Florida that offers residents Nursing Homes services. Contact Regents Park of Jacksonville for more details on services and rates.

Map of Regents Park of Jacksonville

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