Heartland Health Care Center

Jody S

If you care about your family members well being this is not the place for them. The staff is lazy and rude. They do not do the medication rounds properly or on time.If family members are diabetic they are in trouble they never check sugar levels. Heartland didn't even have him in the computer as diabetic when my family member arrived from the hospital. The more you ask for help the less you get. It was a very horrifying experience. He had a knee replacement and went there for therapy. They wanted to know why he couldn't walk. They got him a walker to get into bed then took it away saying it was another patients. Less than 24 hours later I called to have them get him ready to be released. The physical therapist came in and when my husband said he was leaving in the afternoon he left. NO physical therapy. The whole placed reeked of urine. You can really tell that it is the higher level of staff that creates this chaotic situation and I mean in administration. There is no integrity with the administration.

Ez going

If you care about your family members well being this is probably not the place for them. The staff is not helpful at all. They do not do the medication rounds properly or on time.If family members are diabetic they are in trouble they never check sugar levels. Heartland didn't even have her in the computer as diabetic when my family member arrived from the hospital. The more you ask for help the less you get. It was a very disappointing experience. If you love them and they have serious health problems I would never let them come here. I am sorry for the few of you that did a good job there but the overall performance was very pitiful for most of the people there but thank you to the ones that did try. You can really tell that it is the higher level of staff that creates this chaotic situation and I mean in administration. There is no integrity with the administration.

Pamela31

The physical therapy and the nurse assistant was very well at Heartland, but the actual care plan I would rate even a 1 because I didn’t get any attention for my brother until two days before he was being discharged, and I would have rather discussed the care plan before leaving after he had been in for a month. I think the care plan needs to be discussed day one that the family member or the person is admitted in and not two days before they are being discharged. It made me feel like because the state was not supplying the funds, they no longer wanted to take care of my brother. Although he is doing much better because of the physical therapy he received, it’s just the personal communication was not good from the top level, and that is the part that is normally good. Everything was clean and well maintained.

Caring79627750

I didn't like Heartland. I could have put Mom in a long-term bed there, but I chose not to. One of the biggest things was the location. Proximity was a big thing and then the fact that it just wasn't as homey. There weren't places to go easily so you could be by yourself or just go to visit. It wasn't anything to do with the staff. The staff were very helpful; they were nice. The front staff members who helped me were good. They probably didn't have as much management. I don't think the right level of care was there. She'd been out of the hospital for two weeks, and it's like they had an IV put back in her. It's unacceptable. They'd put the food in front of her, and we'd have to cut it up so she could eat it. I wouldn't know if it was lunch time. The patients were waiting for their lunches, and the breakfast dishes were still in there. Somebody could look in there and think they'd already gotten their food. I wasn't really pleased with them.

Caring66269250

After the car wrecked my friend broke his ankle and he had his rehab in Hearthland Rehab Center (Heartland Health Care Center). The staff and the rehabilitation services had been very good. The food had been very good and he enjoyed it. The rooms were small and a little crowded for two patients. I would like to see it a little larger. Other than that, I had no complaints at all.

arlene levin

The physical therapy my LO received at Heartland was outstanding. However the nursing care is way below standard. If your love oned ends up here you must be an on premises advocate at all times or LO will suffer. Keep yourslef informed as most of the nursing staff seems to have received low level training. After 2months elsewhere without any bedsores or diaper rash our LO had both within a week. We had multiple issues of our LO being left with no access to a call button leaving him vulnerable to choking. Not to mention the stench! Beware!!!