This place has gone DOWNHILL. My relative moved in over three years ago and the place was completely different then. They had a great admin, Tammy, who had to leave and then Rhonda, but this place kept going downhill fast. The food was awful! I understand the challenges of Covid and the bridge and staffing etc, but it's not excuse. Other facilities handled it fine. They were bringing residents McDonalds at times because they had no one to cook food and none of the food was fresh, all microwaved. The facility is also DISGUSTING. They stopped cleaning rooms and doing laundry. I have pictures to prove it. They didn't clean my relatives room for months on end. I rely on them to clean and do laundry for a resident who has dementia and can't request these things to be done on their own. Staff members would yell across the building at each other and were not helpful. Half the time no one answers the phone when you call. We would visit and the laundry would be stacked up almost to the ceiling in their room because the building wouldn't pick it up. The toilets and sinks were black from not being cleaned.DISGUSTING. Multiple residents have had to throw away furniture after moving out because of roach and bug infestations that are in the building. This is a fact that I can prove. Please do not move your resident in here, its a shame how this building is being run today compared to three plus years ago. Now that I have seen how other facilities are run and were able to maintain through Covid and the bridge there is absolutely no excuse for Watermark. There are cheaper options that have 10X the care and facilities as Watermark. Shame on these owners for letting this facility being run like this.
Watermark of Gulf Breeze
Offers Assisted Living, Independent Living, and Memory Care
16 Reviews
Reviews of Watermark of Gulf Breeze
Assisted Living Reviews for Watermark of Gulf Breeze
September 09, 2021
I am a friend or relative of a current/past resident
September 01, 2021
I am a friend or relative of a current/past resident
I would like to share my experiences and my opinions. With all the obstacles that we have all been dealing with in the Gulf Coast , first with covid outbreak and the lock down that was mandated by our government and then to have a hurricane named Sally come thru and cause devastating damage to the bridge that brought us into the heart of Gulf Breeze that caused all of us to take a detour that could take over 2 and a half hours to get across to get to and from Gulf Breeze is a feat in itself! Not to mention the staff shortage was drastic thru out the State of Florida ! Imagine managing an Assisted Living and the stress of not knowing if you will have staff showing up at all! Imagine only having a few of your brave staff willing to come in to face this Covid pandemic every day . I know this Administrator went above and beyond to protect the residents at Watermark . As most people know everything was shut down or closed and their was not an option to go to any venues such as Bands on The Beach ! It was not even aloud ! It was shut down like everything else ! So when you see a statement from someone that mentions that this Administrator did not allow the residents out for activities, I believe we need to remind this person nothing was allowed during that time! She was following the mandatory shut down ( by the Government) No one was allowed to go anywhere! This Administrator was doing her job! She is one of the most caring individuals you will come across and I am proud to say I support her and know she was put in a difficult situation , having to take over a position at a moments notice due to an unexpected departure by administration during a pandemic. I would hope that The residents should all be thankful for this selfless Administrator .
August 21, 2021
I am a friend or relative of a current/past resident
I went to the Watermark of Gulf Breeze. It's just a beautiful place; there's no denying that. You walk into the dining area, which is really pretty. There were a lot of the residents there.
For my mom, the setup just was not good. The main concern that I had was when you walked in, there was, I guess, maybe about thirty-to-fifty feet in front of the entrance. There was a huge, gorgeous staircase that led to the downstairs. I think mainly that was where residents who still had living spouses were staying. It was a little uncomfortable to think that she could just walk by that and maybe misjudge her step or something. There's no barrier or anything because it was just fully open. My mom only has vision in one eye, and so that's really the main reason that we didn't choose that one.
My daughter-in-law is in that facility. I would have chosen that one for that very reason, and another place which is all one level. The other thing that I didn't like is that my brother came from Kentucky, and we viewed it along with his wife. There were two rooms and two bedrooms, it was separated by one bathroom, and there were two people in each room in the location that they showed me. Then there were going to be four people sharing the same bathroom, and that kind of bothered me because it just seemed like a bit much. It just seemed like there was no privacy, and the rooms were really not adequate to hold two people. It's a very beautiful facility. The people I talked to were very nice. I will say the very bottom floor -- the first floor -- would probably have been my choice for my mom. It was a little closer to the beach. They had a really pretty path outside. It was all secure and everything, but they had a little gazebo in the back, and the bottom floor had little patios for the residents. I think it's mainly couples who go out there. So, yeah, it would be ideal for someone in that situation.
March 13, 2021
I am a friend or relative of a current/past resident
My mother lived at Watermark until she passed at the end of 2020. The assisted living was wonderful when she first arrived. The activities lady Shannon would take the residents to Bands on The Beach and other outings. My mother quite enjoyed it. After, the Administrator left (Tammy) the new Administrator, Rhonda, took over. Soon after, Everything went downhill. My mother wasn’t getting her medications on time, the food portions got smaller to save costs, it took along time for the call lights to get answered due to staffing shortages. The facility was no longer clean like it was before. When they hired a new Director of Nursing (Christy) things got even worse. We wanted to move my mom but she was on hospice so we figured hospice would monitor everything for us. Our experience here was not good. Please, reconsider putting your loved ones here. I feel sorry for people who do not have family to check on them here.
February 23, 2021
I am a friend or relative of a current/past resident
Please do not put your family here. My mom lived there for 3 years. The last few months she was there, she wasn’t being fed well and she missed getting her medications. Her room was filthy and she went almost a week without getting a shower. We had to place her in another facility. We voiced our concern to Rhonda the Administrator and nothing was done to help her.
March 29, 2020
I am a friend or relative of a current/past resident
My mom was a resident for 2.5 years. While there she fell at least three times, breaking her shoulder and causing other injuries. She also had items stolen while there. She passed away at this facility a week ago. When we visited to retrieve her personal belongings two days after her passing, the administrator did not have the courtesy to even offer condolences. I was floored by her callous attitude and lack of compassion.
August 29, 2018
I am a friend or relative of a current/past resident
This facility allows smoking and does not enforce the places where smoking is allowed. There is no one at front desk after 5:00 in evening and residents only have wall pull chains to pull for assistance. It can take a lone time for someone to be found with this kind of security measure. Food offering is canned fruit, lots of pasta, pizza, and sandwiches.
January 02, 2018
I am a friend or relative of a current/past resident
My mom has lived at the Watermark for over a year now. She loves it. She is always going somewhere, raves about the staff and talks about her "home" at church. It makes me so happy to know that she's staying active instead of sitting at home, like she was before. She's living her life again. Whenever I call her on her she's too busy to talk because she's out playing bingo, off to the movies, going shopping or who knows what. I just know she loves it and that makes me happy. I am so thankful to the Watermark for putting myself and my family at ease knowing she's in good hands, and for loving my Mom and caring for her. They are like family to us and we would recommend them to anyone!
November 26, 2017
I am a friend or relative of a current/past resident
My brother and I toured several facilities when searching for a safe, comfortable place for our Mom to live. Watermark was by far the most impressive. Due to circumstances beyond our control, our "move in" date needed to be adjusted with very little notice. The amazing staff did everything possible to accommodate our needs and warmly welcomed our mother. On the evening that we moved in, our mom was greeted by numerous residents who all were happy and proud to have our mom join their special community. Every member of the staff I have met is kind, caring, and appears delighted to be at work. Experiencing such positivity from both residents and staff is a rarity in this very challenging industry, and that Watermark has successfully created this environment speaks volumes. This Thanksgiving, I am so grateful for the staff at Watermark. God bless the staff, residents, and facility!
September 09, 2017
I am a friend or relative of a current/past resident
My family and I sent an Edible Arrangement gift as a present for a friend's 79th birthday. We live out of the local area currently. Our daughter paid him a visit since she had to evacuate the Tampa area. During the visit it was discovered that the staff placed his gift in the community refrigerator. He only got to enjoy the grapes. The staff didn't even have the courtesy to give him the card that came with the arrangement for him to read the message and be aware who sent the gift. What's more frustrating is the fact we called to verify the gift was received and asked the staff member to make sure he received the gift. This resident is very special to our family. I'm a Registered Nurse and it's pretty pathetic when medical staff takes advantage of others.
May 09, 2017
I am a friend or relative of a current/past resident
My father has lived at the Watermark for one year. When he moved into one of their assisted living units, he was withdrawn and somewhat depressed-- having recently lost his wife to cancer and having suffered some health setbacks. One year later--he is a new man. He loves his room with the kitchenette, he adores the staff (God bless the front desk staff...he often just hangs out with them and they always make him feel wanted!) and he has a whole new community of friends in the residents. I live in the midwest, and I can't tell you how many times he has brushed me off the phone to watch a movie with friends in their living room or play bingo or some game. The activities director, Shannon, gets them to festivals and restaurants, Ft. Pickens, and Wal-mart and is especially conscious of creating fun outings that don't break the bank. The nursing staff-- day and night-- go out of their way to make sure my dad is taken care of-- he feels so loved! He even has a favorite cook there! In addition, the owners gave a Christmas party that was extraordinary. They came with their own families, and were so warm to all the residents and families in attendance-- it made me happy that we found such a homey, happy place for Dad...that is also recently updated...and so close to the beaches and activities that lure extended family into town for visits. I think the Watermark is just wonderful! (P.S. Their business office is so professional and helpful-- Cathy is awesome! And the director, Tammy, is brilliant-- they are lucky to have such an A team running things!)
May 08, 2017
I visited this facility
Next week, Carolyn will move in to Watermark of Gulf Breeze. My family and I have toured many communities, and this was absolutely our favorite. We watch for things like how the staff greets people, how they treat the residents, how the residents look, and the cleanliness. They were just wonderful and above any place we had looked at. The cost was so much better and definitely lower than anything we found in Pensacola. The grounds are very well kept, and everything is clean. There’s greenery in the back, all trees, and it’s beautiful.
May 03, 2017
I am a friend or relative of a current/past resident
Not the place for someone you love. The lobby is the best part of the facility. From theft of clothing, to TV being the only real entertainment, to not changing dirty briefs, it's no way to live. Tour some other places. You'll see that Watermark is more like a smudge.
Provider Response
We are so sorry you had a bad experience. The Watermark has been recently making positive changes with our new ownership, creating a higher staff to resident ratio in nursing and all departments. The community has been extremely successful with retaining current happy residents and having limited turn over. The Watermark has also revamped the internal and external activities program which has received positive reviews from residents and family members. We strive to create positive living environment and make sure our residents are our number one priority. If there is anything we can do to correct an concerns please feel free to contact Management at 850-934-1061.
December 21, 2012
I visited this facility
The staff was always highly professional friendly. They respected the dignity and rights of of the residents there as well. Whenever my husband tried to refuse to let his father smoke, the staff was quick to point out that, while they frowned up on it, it was his right to do so. The amenities were acceptable and always clean. The rooms felt very homey and private. The grounds were stunningly beautiful and near the beach. On occasion, they would even allow us to bring my father-in-laws dog, Mate, for a visit. It would cheer them both up.It was close to the beach which made outtings particularly pleasurable for him. Everything he needed was provided for. He even had housekeeping coming in to help keep his room neat.Whenever my father-in-law ended up needing more care than they could provide, they quickly arranged for an ambulance to transport him to the emergency room.
May 16, 2012
I visited this facility
I found a place for my Mom just right near my house. The Villa at Gulf Breeze has a lot of area where she can't wander out of the facility. She has a door in her place that crosses right out to a big porch. So she has access right to the outside from her room which is nice. The people there are just amazing. My mother has dementia but the staff there has patience like the saints. They are just the most caring people I've met. My mother loves her room. She loves the food. They can fill out their own menu every month. The food there has just been wonderful. What I like the best is that they take them out at least once a week to have lunch and shopping and stuff. They do bring in a lot of different organizations that would have lunch with them too. I would most definitely recommend this place to others as my Mom has no complaints about the living arrangements there and she is very happy now.
June 13, 2011
I visited this facility
When it was time to put my grandma in an assisted living facility, we were obviously very picky and had high standard for where she would be placed. When we came to Gulf Breeze, our worries were quickly cast out. The facility was very clean, and well managed. The staff was welcoming, and seemed to be very caring and educated, and truly worked hard to assure us that my grandma would be well taken care of. The rooms for the residents were good sized, and each room had a private bathroom. When we toured the facility, I noticed many health aides and staff persons tending to the needs of the residents that already lived at Gulf Breeze. Basically, my experience there made me and my husband feel confident about our decision to get my grandma the help that she needed.
Services and Amenities of Watermark of Gulf Breeze
Costs
- Rent Plus Care Fees
- Entry Fee
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Do Offer Companion Suites.
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Garden And Patio
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Health services
- Skilled Nursing
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Religious Services
Languages
- English
General
- Resident Capacity: 110
- Respite Care
- Pets: Yes
Types of care
- Doctor Visit Companionship
- Meal Preparation
Bonded/insured
- Bonded And Insured
Licenses
- State Licenses: 9664
About Watermark of Gulf Breeze
Assisted Living and Memory Care Facility in Gulf Breeze, FL
Live life to the fullest in our assisted living facility in Gulf Breeze, FL. Watermark of Gulf Breeze features complete services and amenities where you can relax and enjoy your retirement. At Watermark, we are committed to providing you with quality care and excellent customer service. Our highly experienced staff helps our residents live a comfortable, fulfilling life.
With beautiful and comfortable interiors and elegant outdoor areas, you can enjoy the very best of Florida coastal living. Feel the cool sea breezes and a warm sun on your face, or socialize with other residents in one of our many spacious communal areas.
Enjoy Everything Our Community has to Offer
Watermark is a community dedicated to making your Golden Years carefree. Your comfort and satisfaction will always be our first priority, which is why our friendly senior living home here in Gulf Breeze offers a personalized service.
Choose from our shared, studio, and one-bedroom assisted living suites, and receive custom care that meets your unique needs and requirements. We give our residents complete freedom — you can enjoy each day just the way you wish while receiving the assistance you need with personal care or medication management.
Our Services & Amenities Include:
- 24 hour on-site Resident Assistance and emergency call system
- 24 hour staffing and security with safety and security checks
- Alluring common areas throughout
- Basic utilities (telephone and cable not included)
- Nutritious, home-style cuisine
- Three Dining Rooms and a Private Dining Room available for special occasions
- Activities room and Library
- Salon
- Beautifully, professionally landscaped and maintained grounds
- Pet friendly
- Medication Management
- Dressing, personal appearance, and bathing assistance
- Licensed Nurse on-site 7 days a week
- Secured Memory Care Community
- Emergency Call system in each unit
- Social and Recreational activities
- Spacious apartment floorplan options
- Weekly light housekeeping and linen service
- Ordering medications and supplies
- Assistance with medications and treatments
- Kitchenettes - furnished with microwave and refrigerator
- Patio Units - Direct access to outdoors
- Routine interior and exterior maintenance
- Spacious dining, living and recreational areas - include a library and gazebo
- Sheduled transportation to and from appointments, shopping and more
Map of Watermark of Gulf Breeze
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Watermark of Gulf Breeze 101 McAbee Court, Gulf Breeze, FL 32561
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