Manorcare Health Services Fort Myers, FL

My wife was in rehab at Manorcare Health Services. I didn't think they gave her as good care as they should have. She was there for physical therapy and they didn't do much for her there. The first time she was there they had a really good physical therapist that really worked with her, and then the last time she was there the guy that worked with her didn't do as much. I wouldn't go there myself. It's a nursing home as well and they do a lot of physical therapy/rehab, but I wouldn't go there. I didn't think she was treated well there. Some of the staff members were very good and some were not good at all. Their facilities were pretty decent.

My Mother in law was here for three weeks recovering from surgery. The food was good the staff was good and the nursing and PT were all really good. I would have no problem bringing any loved one back to ManorCare Ft Myers.

Rooms are basic. Food looked good, but soup was served around 11:00 am and the meal around 1:00 pm; residents sat around and waited for the 2 hours in between. Some staff are helpful and cordial, but most do not provide information and spend lots of time talking with each other instead of interacting with residents (who are there for memory care). Often, calls are not promptly (or sometimes ever) returned by nurses, social workers, and the administrator. The memory care unit has no activities for residents, except for scheduled therapy sessions, which might amount to 90 minutes a day at best. There is no communication with family about care goals or progress toward them. Large and sudden changes in a resident's condition seem to be ignored. Residents spend most of the day in the dining area with a TV tuned to old westerns or soaps, with nothing to tell them the date or day or to promote orientation or cognitive ability. Staff argue with and yell at disoriented residents, which only makes them worse. It is impossible to talk with the facility doctor or have the doctor communicate with the resident's own providers who have cared for the resident for years. Staff do not actively listen to residents or their families, and they make decisions with insufficient information; but they could easily get the info by listening to or coordinating with the resident, family, and the resident's own providers. The "on-hold" message for the facility is only wishful thinking, but it shows someone knows what should happen. They just don't do it.

ManorCare had about 50 people working there and they were good. The therapy they provided was OK. Their rooms were average and the food was also OK, though not that great. The place itself was clean.