Rooms are basic. Food looked good, but soup was served around 11:00 am and the meal around 1:00 pm; residents sat around and waited for the 2 hours in between. Some staff are helpful and cordial, but most do not provide information and spend lots of time talking with each other instead of interacting with residents (who are there for memory care). Often, calls are not promptly (or sometimes ever) returned by nurses, social workers, and the administrator. The memory care unit has no activities for residents, except for scheduled therapy sessions, which might amount to 90 minutes a day at best. There is no communication with family about care goals or progress toward them. Large and sudden changes in a resident's condition seem to be ignored. Residents spend most of the day in the dining area with a TV tuned to old westerns or soaps, with nothing to tell them the date or day or to promote orientation or cognitive ability. Staff argue with and yell at disoriented residents, which only makes them worse. It is impossible to talk with the facility doctor or have the doctor communicate with the resident's own providers who have cared for the resident for years. Staff do not actively listen to residents or their families, and they make decisions with insufficient information; but they could easily get the info by listening to or coordinating with the resident, family, and the resident's own providers. The "on-hold" message for the facility is only wishful thinking, but it shows someone knows what should happen. They just don't do it.
Oven, we are sorry that you had a negative experience with your loved one's care and the staff at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.