High turnover of meal servers/cleaning staff. General manager will only take responsibility for good things and verbally blame staff or corporate for any problems. Take a close look at the building, there’s lots of deferred maintenance, side doors don’t close tightly space for bugs to enter, filthy door frames, laundry sink is filthy, heating/air condition units are loud will wake you through out the night. Staff is constantly changing due to bad treatment from the manger. The food is not good more often than it is good. Most of us have to order in, go out or make improvised meals in our apartment without a kitchen.
There are many people living here that are not independent and several falls occur, so many motor scooters that it is difficult to move around in some spaces. There is one elevator and some scooters are so big and elevator so small that only one or two people can ride together.
Pest control is scary, the manager “never know when the exterminator will be here” but if you need exterminator you must wait until he’s here.
Provider Response
Hello, we are sorry to read Sterling Court is not meeting your expectations. Most of our dining team members are high school students working part time who graduate and go to college. Our team works together to make sure all issues are resolved in a timely and professional manner. The doors were recently repaired and now no bugs are able to get in. The executive chef holds monthly meetings with the residents to receive feedback and take suggestions for the menu. We understand your concern about resident who need help with mobility but we enable all seniors to live independently and on their own terms as long as they are able. If you are willing to give us another chance, please contact us so we can understand your situation better in order to try and turn your experience around.
