We're in Sterling Court. We have been here for a while. We were going to go and we were looking at other places, but the cost was kinda high at some places. We don't have assisted living, but neither one of us really needs assisted living, so we're capable of doing our own daily living like cleaning up and dressing ourselves. They provide three meals a day. They also come in and clean the apartment; it's part of the rent. All the utilities are part of the rent. Well, we figured we're better off just staying where we're at.
Some of the meals aren't the best, and so we were considering leaving. The biggest problem we have is because of the virus right now, but basically it's OK. They try to keep the activities moving, but of course you have to wear a mask in the hallways and everything. They ask that you don't fraternize too much in other people's apartments. If you leave the building, when you come back, they take your temperature and ask you where you've been. The bus services are down to the minimum now because you can only use it for doctors' appointments. At one time we can go shopping and everything, but they would prefer that if you're going to shop, shop by computer and have your stuff brought to the building. It works out; that's not bad. After we weighed all the cost we just figured we were better off staying here.
The staff members are pretty good. The services are great. The housekeepers are great and friendly. Like any place, everybody would say the management is to blame. They just got rid of the manager here and they put in a new one. She has only been here a month and she seems to be quite good. A couple of the people under her, a couple of them are nice and a couple of them are crappy. Some people shouldn't be dealing with elderly people.
I can't understand why they hire a chef. Everything is covered with these fancy sauces. Most of the people are just average cook-at-home people and when they got old they couldn't cook anymore. They just want a good meal. Now we live on pork and chicken; these are the biggies here. However, we have some Jewish people in our community that can't eat pork. At one time, when they served a meal, if you didn't care what was on the menu, you could get a hotdog, a hamburger, or grilled cheese. Now with the virus it's added work for the chef and they don't do that anymore. We have been through three chefs now in the last nine months. Some meals are really great, but not many.
Basically, they take care of the place. There are some things that need to be fixed here and there, and sometimes it takes a little while to get it down. We only have one handyman in the place and there's 100 and some people living in this building. Sometimes it gets a little slow to get things done, but they eventually get them done.
Hi Henry, thank you for your review. We appreciate you taking the time to share your feedback on our community. We understand that due to protocols put into place to ensure the safety of our residents our daily activities and operations schedule looks a bit different at this time. We appreciate the patience and understanding of our residents. If you ever would like to discuss your concerns further, please do not hesitate to contact the community team. They would be happy to work with you. Thank you