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Orange City Nursing and Rehab Center

2810 ENTERPRISE ROAD, Debary, FL 32713

(800) 558-0653 (Call a Family Advisor)

2.66

(24 reviews)

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Reviews of Orange City Nursing and Rehab Center in Debary, Florida

2.66

(24 reviews)

  • Facility

    3.3

  • Staff

    3.3

  • Food

    2.8

  • Activities

    3.6

  • Value

    2.8

Orange City resident

1

February 24, 2023

I am/was a resident of this facility

DO NOT place your loved one in this facility. I was moved there from the hospital and it was 3 days later before I was evaluated or even talked to. I had a hip replacement and had to manage to do everything myself. I was in a room with another patient who was so neglected, I started taking care of her needs myself. We constantly rang to get help for a pain med and my roommate to be changed. Someone would come in and instead of helping, said they would send someone in to help but no one ever did. My roommate and her bed were soaked in urine before I finally got one of the competent staff to come in and take care of her needs. I filled out a menu daily but never received what I requested. When I finally went to the dining room to see why I didn't get what I requested, I was yelled at in front of the other residents and staff that they weren't going to accommodate me and they don't always look at the menus handed in. The entire 5 days I was there, there was feces and urine in the bathroom and the room was never properly cleaned and sanitized. I was told by a nurse to contact housekeeping. The tv stopped working and I was told that I would have to contact maintenance. I spoke with other family members of patients and staff members who also had many negative things to say about this facility. The day before I left someone came in to finally check my wound. The stay at this facility was an absolute nightmare and did more harm than good. I shared alot of my concerns with social services and the director who pretended to be concerned. I did speak to a few staff members who were competent and caring and it was expressed how unhappy they were with the way the facility was run. This is the first negative review I have ever written but after this horrid experience found it necessary to do so.

impatient patient

1

April 12, 2022

I am/was a resident of this facility

Run as far away as u can from this facility I have been here 3 days and have waked 10-12 hrs for pain meds I had hip surgery can’t get out of bed without assistance staff assistance many times over 20 mins given inconsistent stories as to why medication not been dispensed correctly as well as according to schedule major staffing issues very decentralized care no coordination between various staff members. Went so far as to call Julie admin on Friday up to midnite I was three days post op broken hip surgery at 7:4o pm 4/11 have not had pain med opioid) since 8 am today

VJLgrey

5

January 27, 2022

I am a friend or relative of a current/past resident

Took my mother in law to Orange city and they have super helpful staff members, beautiful and clean facility. we had a great experience.

Cyndia

3

January 30, 2021

I visited this facility

During Covid is the hardest time. They allow window visits but take along time to answer phone and open blinds. My uncle needs help and we were on the outside and could not help him. He needed tissues. Not sure how often they check in him. We were outside the window for 1 1/2 and no one came in. Some days are ok. People are here because they are sick and need attention. No one wants to be a burden. I have questions and no one picks up phone to answer or help out. It’s sad for patients like my uncle. He feels isolated and has bad anxiety.

dkoitz

1

June 10, 2020

I am a friend or relative of a current/past resident

My mother was first here after a fall and had hip replacement surgery in May 2020. My mom felt like she never received anything nutritious and her health was degrading and not improving. They didn't check her allergy list and served her eggs one morning for breakfast. They were giving her something daily that by mid-morning to evening, she was so out of it she couldn't think, focus or complete a sentence. We were not able to visit due to Covid19. Make sure you check their medicine list, ensure all allergies are noted if coming from the hospital. Talk to your loved ones daily and at different times of the day. Ask them what they were served for food and if they liked it. Ask them about their room... can they reach their water or any personal items or are they moved away from easy reach. Ask them how long did they wait for staff to come help them to the bathroom. If they seem out of it and can't finish their sentence, something is wrong and they may be overly medicated. I do not recommend this place.

Dencub

3

March 16, 2020

I visited this facility

First of all I will give the pt rehab people a 5 star. The food I give a no star. Do these people go to culinary school to learn how not to cook. Terrible. The nursing staff was sometimes good, about 1/3 of the time. A lot of the time I had to wait up to an hour to get my meds. The place was run down and dingy. Again I want to give thumbs up to the rehab people especially Irma.

LateFerSupper

5

February 18, 2020

I am a friend or relative of a current/past resident

Rooms are clean. Staff is very cordial and helpful. Activities include Bingo, movies, several singers who perform regularly, comedians as well as many others of which I have been advised by residents of the facility. Religious services are held as well. Meals, chosen by the individual, can be taken in the either in the dining room or the resident's private room. There is also an outdoor area with shelter or sunshine and lots of flowers and greenery. My Mom is currently recovering after a hospital stay and is very pleased with them.

Laleezy

5

June 6, 2019

I am a friend or relative of a current/past resident

Great customer service, clean facility

Frog487

5

April 2, 2019

I visited this facility

Beautiful facility outside and very nice inside. Awesome nursing staff !!

PhilsSon

5

February 13, 2019

I am a friend or relative of a current/past resident

My mother’s 2nd fall in 3 years landed her in OCNR. Her personality ranges from crotchety to life of the party and those traits were on full display here. OCNR employs a capable staff, many with an encouraging disposition. They are to be commended for handling a wide range of personalities including family visitors. The rehab worked, she’s back home.

Satisfied family member69

5

January 10, 2018

I am a friend or relative of a current/past resident

My mom received the best care she did. Especially, with the overnight aide she had. Unfortunately, My mom passed and I just wanted to say that whoever is the aide that work overnight and had a cat in the hat scrub, please let her know that my mom is thankful for all the hard work she did overnight for my mom.

Incredibly disappointed

1

January 9, 2018

I am a friend or relative of a current/past resident

Unfortunately, there is MUCH to report negatively. One staff member in particular was extremely rude. I'm not sure if I can expose him by name, but he works in the rehab area. I noticed in the short period of time we allowed my husband to stay, that the majority of staff are unprofessional and they don't care. They complained about changing his bed pan, DID NOT give him his required meds, the nurse spoke very little English and she took over 20 minutes to refill his feeding tube. She DID NOT wash her hands, so I had to instruct her to do so. No one ever had an appropriate answer when asked a question. No doctor was on site. There was a roaming pet and many patients were left alone in the hallway appearing to be lost and neglected. If this place is rated above standard, I'm afraid to imagine what the nursing/rehabs rated below this psycho house must be like. It was disgusting and disappointing. My husband had three visitors on separate occasions, and each had a horrid opinion . I truly fear for anyone that ends up there.

Leslie Cooper

1

November 11, 2017

I am a friend or relative of a current/past resident

am a friend or relative of a current/past resident This place is horrible! Short story they never gave my mom her medication on time, only changed her bed sheets once in two weeks. The food they serve is sub par, Staff is very rude, some were abusive, and most had no clue what was going on. They do just enough to get a paycheck. If you are in the profession of caring for sick and injured people, do your job or get out! Please if your family means anything to you DON'T TAKE THEM HERE! Next will report to state agency. OCNR does not deserve any star rating.

jjohnson198

1

September 27, 2017

I am a friend or relative of a current/past resident

This place is horrible! Short story they never gave my dad the correct medication, he never saw a physician one time in the 4 days he was there before we took him out, nurses never knew he had a picc line so therefore it was never flushed then took it out and that's not against orders. A small dog was roaming in and out of rooms one day when we were there. (We have the pics) I work in the medical field so I am very knowledgeable I realized he had not been given any of the medication the hospital ordered. Staff is very rude and had no clue what was going on. Please if your family means anything to you DON'T TAKE THEM HERE!

A Client

5

March 27, 2017

I am a friend or relative of a current/past resident

While my mother was in Orange City Nursing & Rehab Center, things were fine. I liked the way that she was treated by the people. They were very nice to her. The CNAs and the people from the kitchen seemed to be taking care of her well. I thought the place was very clean. I liked it until I’d seen that they had some lawsuits against them for hiring people that weren’t licensed and finding whoever was on night duty that they weren’t checking on the patients and when the morning duty came, they would find people when they passed away during the night.

Ispeakout23

1

November 6, 2016

I am a friend or relative of a current/past resident

To make it plain and simple, this place is a disgrace when it comes to the care of loved ones. Examples: Loved ones clothing ALL missing, only one person in the laundry staff speaks and reads English, my loved one has gone missing 3 times and resulted in an injury that required stitches, they don't notify you when they should of critical things (such as your loved one being sick for days and you happen to visit them and see them in the bed at 11:30 in the day then all the nursing staff says " I'm really surprised no one called you to tell you"), you give paperwork from the doctor to nursing staff and you hear nothing for 3 mos and when you ask about it no one has a clue what you're talking about, the doctor for the residents never can be seen there and my loved one has been there 2 years and I have never seen or talked with the doctor(called his office 2 years ago to meet and staff said we will return your call and schedule time........that was 2 years ago and I haven't gotten the call yet), Adminstrative staff do "just enough" meaning they manipulate the billings and services to get paid from Medicare and Medicaid, staff is scarce in the facility, they don't tend to residents as they should (not taking them to the bathroom and then yornlives sits in urine or feces for half the day. My thing is, if the shoes were in the other foot, would they want to be treated in such a manner? CLOSE THE PLACE DOWN!!

Find care

2

October 24, 2016

I am a friend or relative of a current/past resident

My father was in the Rehab section with stage 4 COPD. He called us at 6 in the morning stating that he had his call light on for a half hour asking for help to use the rest room. We called the nursing desk and asked them to check on him. My father called an hour latter and still they had not come to help him, The nurse finally showed up while we were on the phone with him at 8:15. The following day my father was in heart failure which they ignored all day until the ambulance was finally called. He arrived at the hospital with a urinary tract infection and in heart failure. If your loved one is very sick and can't care for themselves do not send them here.

tobyelmo

2

October 2, 2016

I am a friend or relative of a current/past resident

Patient asked to use bathroom. And bedpan. They didnt come for an hour. The patient sat in stool. And has an infection. The infection has been going on 4 months.

josephs

1

September 14, 2015

I am a friend or relative of resident

My father came to orange city nursing after pneumonia they neglected him for 2 days over a weekend with the feble excuse that it was the weekend I guess you can't have an emergency on the weekend or you are done for it is not a good place He is here 4 days no therapy

marcena232

1

August 18, 2015

I am/was a resident of this facility

Nurses are rude. Place looks dirty. Bed linens are stained. Physical therapy is understaffed and they have way too many patients in PT room at one time. Internet kept dropping and my mom can't speak so her I pad is her only way to keep in touch with family. Finally got her to a room that didn't drop the Internet, only for them to move her back to a room with no internet a day later! Don't bring your loved ones there!

badfeeling

1

May 27, 2015

Other

Yes very understaffed, Aides are disrespectfull,Never can find one when you need one .Call lights not answered in any timely fashion.Promises made and never kept,and the cock roaches at night are everywhere including patients beds..The nurses try but seem very frustrated ,

Jay2

4

March 19, 2013

I am a friend or relative of a resident

I went to six nursing homes when I was looking for a facility for my mom. Orange City Nursing was the one that did not smell. The staff seemed the most attentive. Mom needed a fair amount of care but had limited amount of money. They only have semi-private rooms there, so she shares the room with another lady who's very nice and speaks a minimal amount of English. The place is clean, but like most nursing homes they're understaffed. Mom hates the food there because she's on a puree diet. She recently had a stroke, so she cannot chew or swallow solid food.

The "G" Family

2

February 3, 2013

I am a friend or relative of resident

My mother was sent to this facility from Fish Memorial in May, 2012 after suffering a stroke. At first the service was great - she was in a private room and got the care and therapy that she needed. Around August, 2012 at the facility managers request we applied for Medicaid since my mom wasn't showing any improvement and would need long term care which Humana didn't cover "“ the manager was very helpful and did all the paperwork. My mom was then moved to a Medicaid room/wing. This part of the facility is not so great. It smells and my mom doesn't get the proper care. She's constantly force to urine/defecate on herself because the staff does not come when called. They even tell her to go on herself and they'll clean her up later. This is not only nasty but can cause a problem with her skin (rashes/sores) since she's blind and confined to the bed/wheel chair all day. My dad came in on one occasion and found my mom crying in bed with her shoes on laying in soiled (urine/feces) clothes. My family and I are devastated and has started searching for a new facility. If you want quality care I don't suggest Orange City Nursing & Rehab.

Ginneymouse

3

July 30, 2012

I am a friend or relative of a resident

I would have liked to know that there were enough employees in the facility to give my mom the care that she needed so she could stay in her room instead of being sat in front of the nurses station with nothing to drink, nothing to snack on, nothing to do and nobody to talk to!! She was already confused and unsure of her surroundings...she didn't know what was going on, or why she couldn't sit in her chair in her room and watch tv, which is what she enjoyed doing!!

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Services and Amenities of Orange City Nursing and Rehab Center in Debary, Florida

General

  • Resident Capacity: 120

Medicare

  • Health

    4.0

  • Overall

    4.0

  • Quality

    4.0

  • Staff

    3.0

Medicare Provider Number: 105735
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Orange City Nursing and Rehab Center in Debary, Florida

Orange City Nursing and Rehab Center is a Senior Living provider in Debary, Florida that offers residents Nursing Homes services. Contact Orange City Nursing and Rehab Center for more details on services and rates.

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