My relative is a resident. I second the last review, there’s no communication and no attempts are made by management to correct this. Staff does not check on my grandmother for 3 days at a time, when they do they don’t shower her, she goes 2 weeks without a shower. She has been left at the doctor appointments past pickup time waiting +2hrs causing the doc’s staff to get involved, and meals are forgotten to be brought to her on occasion. Nurses are getting into fist fights on the property and families are only informed when it's reported on WINK news. Feels like the staff are taking advantage of COVID-19 lockdown to further neglect residents. I visit every week and talk to a different person every time and they deflect questioning. No one takes responsibility or has answers about policies and procedures. The only thing they do know how to do is cash the checks I write every month. I pay +$2,500/month. The facility itself is not accommodating, the floors are uneven, upstairs is held together with duck tape on a steep ramp no less...difficult to walk on even for me and I’m not handicapped. Lastly, the courtyard is overrun with smokers which is unfair to the residence who need fresh air and sunshine to warm them. To anyone reading this with similar issues please submit a complaint via this link: https://apps.ahca.myflorida.com/hcfc/default.aspx
The Opal of Cape Coral
Offers Assisted Living
16 Reviews
4920 Viceroy Court, Cape Coral, FL 33904
Call
(800) 385-2527
Reviews of The Opal of Cape Coral
Assisted Living Reviews for The Opal of Cape Coral
December 04, 2020
I am a friend or relative of a current/past resident
November 03, 2020
I am a friend or relative of a current/past resident
There is no staff to attend to the needs of the residents. The food is not good. There is no communication with family members. I wouldn't recommend this to anyone. You can't get anyone on the phone or to return your calls.
Provider Response
We are so sorry to hear about your negative experience. At The Opal at Cape Coral we take great pride in our care delivery, food service, and relationships with our residents and families. Please give us a call so we can further discuss your concerns so that we can ensure a much more positive experience.
September 14, 2020
I visited this facility
I went to The Opal of Cape Coral. There was confusion on who was going to give the tour, so we didn't get started off on the right foot there. They were doing some remodelling, nothing major, but it did not have the same feel to it, and the location wasn't what we were looking for. It just didn't fit our needs.
August 01, 2018
I am a friend or relative of a current/past resident
Juniper Village at Cape Coral was very good at taking care of my friend. It's an excellent place as far as the care goes and he was always cleaned up pretty good. I was very happy and very pleased. The people's personalities were nice. The food was pretty good and the coffee was good. However, he died on the 19th, and I still had to pay up until the end of the month, so they owe me a credit. I haven't seen it yet and it's been over 30 days. It's a clean place, very nice, friendly, and very organized. I have no complaints. The staff is more personal, upbuilding, and positive. The food looks delicious. It's an old building and it used to be a hotel, but I thought they did a nice job there. It's very clean and had a very relaxing feeling. Every time I went there, there was something going on in the cafeteria, like music and games. They kept them pretty busy. It's a little less money and they weren't going to bug him as much about going to the dining room. It was closer to where I live.
Provider Response
Our condolences on the loss of your friend. We truly appreciate your honest review. Please reach out to us if you have any more questions and let us know how we can help.
August 21, 2017
I am/was a resident of this facility
Staff is very good and caring. I have appreciated my opportunity to be here.
Provider Response
Thank you for your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
April 14, 2017
I visited this facility
Juniper Village at Cape Coral was very nice. It was an older facility. The gentleman showed me around, and he was very nice. The place was clean, but I particularly would not have been interested in Juniper Village for my family. They had different rooms, but they only showed me one that was available at that time, and it was the size of a motel room actually. It is in a suburban neighborhood. There was nothing wrong with the place at all. I saw residents that appeared very happy. It was clean, it was very nice, and everybody was very nice. To me, it was an old hotel -- quite dingy and depressing.
Provider Response
We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are currently making some improvements to the community and invite you to see everything that's new and exciting. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
June 30, 2016
I visited this facility
Juniper Village was a nice facility, but it was under new management at that time, and they were in the process of improving it. It just didn’t feel very homey nor a place I wanted to put my parents. It seemed to be adequately staffed, but the dining room was a little bit cramped. It was a little bit better priced. It just needed sprucing up.
Provider Response
Hi Richard085085, we appreciate you taking the time to respond. The staff at Juniper Village at Cape Coral take our reviews very seriously. We would like to help turn your lackluster experience around. If you're willing, please contact our Executive Director at (239) 542-3121 to discuss what we can do to help. As you mentioned, she is new to our community and has made a great impression.
June 28, 2016
I visited this facility
We've settled my dad at Juniper Village at Cape Coral. It was very good. The residents of the facility seemed to be well-adjusted and content. The staff seemed to know exactly what to do and how to do it. We found out later that they're in the top 1% of all the assisted living centers in the United States, so I guess that speaks volumes. It's very clean and well maintained. They seem to have plenty of activities for them. Everybody seems to enjoy the food quite a bit, including my father.
Provider Response
Ron784826, thank you for leaving this detailed feedback about your experience with our community. You really made our day today. We look forward to getting to know you and your dad more.
May 10, 2016
I visited this facility
I toured Juniper Village at Cape Coral. I thought it was old, dark, and rundown. The hallways were long, narrow, and semi-dark. I had an OK lunch there of mediocre food.
Provider Response
Thank you for visiting Juniper Village at Cape Coral. As you may have noticed, this is an historic building, filled with classic Florida ambience. We are proud of the historic value of this property and the residential location also adds to the charm. We are also proud of our H’Art and Soul of Dining program and the delicious meals and alternate dining choices afforded our residents. It is unfortunate that you felt that your choice was only mediocre. We invite you to come back for another meal to see if we can “wow” you. We aim to provide meals that appeal to our residents’ desires and even use some of their recipes.
December 20, 2015
I visited this facility
I visited Juniper Village and liked the location and the cleanliness of it. I liked the personnel, the size of the rooms, and the dining room. I didn't find anything about it that I didn't like. They have a lot of activities going on, like cooking expeditions, visitors, and movies. My mother is not exactly the type of person who would take advantage of all of that, though. They have church services, which is very important. They can do transportation, but, for the most part, I've always taken her to her doctor's appointments for the last several years anyway, so that's not a big problem for us. She hasn't really been accepted there yet, but I really liked the personnel that I spoke to, so I would say they're five stars. I was really impressed with it.
Provider Response
Thank you Sharon for taking the time to share this wonderful review and your recommendation to others. We are extremely proud of our community, our Alive in all Seasons activity program and the staff. We're glad that you are impressed and look forward to a great future.
November 09, 2015
I visited this facility
Juniper Village was a very nice place with nice people. The residents seemed to be happy. They take people out to do activities instead of having them sit around all of the time.
Provider Response
Thank you Sandie for sharing you thoughts. We do take pride in the happiness of our residents as well as our role in that happiness. Out trips are just one of the many reasons our residents are happy here. We all enjoy our time together whether within our residence or out in the greater Cape Coral area. We appreciate your four star review and your recommendation of us to others.
July 06, 2015
I visited this facility
Juniper Village at Cape Coral was nice. Everybody was friendly and helpful. We were very well pleased with it. They had a mini-bus where they could take clients out if they had to go to doctors. They had an in-house nurse practitioner that came in. They went to different places. They had a nice menu, but we didn't have dinner or lunch there. The apartments were very roomy and spacious.
Provider Response
We appreciate you sharing you observations of Juniper Village at Cape Coral with others who are in need of assisted living in the Cape Coral area. Our staff is truly the heart of all we do and we are pleased to see you recognize their friendliness and helpfulness. We are proud of our staff, and also the community and the services we offer such as our transportation, meals, and Connections activity program. They are all designed to nurture the spirit of life in all the lives we touch. Thank you for taking the time to write this lovely review.
May 22, 2015
I visited this facility
Juniper Village was very much a nice place to live; it was very welcoming, very bright, and cheerful. The staff was motivated and professional. They all seemed very pleasant and very interesting. They had crafts, gardening, and sing-alongs. They had stuff for inside and stuff for outside. Even the residents who were doing the activities were very much delighted with it. I saw the whole place: a sample room, the dining room, the activities room, and the gardens. It was nice and very clean; I was very pleased with it. I saw no evidence of neglect at all.
Provider Response
Thank you Sandra for visiting Juniper Village at Cape Coral and rating it five-stars! We are very proud of the very things you pointed out, our motivated and professional staff, our bright, cheerful environment and most of all the happiness of our residents. We are proud to keep our residents at the forefront of everything we do, their satisfaction is what drives us to do what we do. Thanks for noticing and thanks for recommending us to others who are in need of assisted living care in the Cape Coral area.
November 30, 2014
I visited this facility
Juniper Village is good enough if you need a place to go and you can afford it. I would recommend it.
The dining room was very nice. They gave me a good meal, and they treat me right.
Provider Response
We are so happy to read such a great review about Juniper Village at Cape Coral! Thanks again for the recommendation, and have an amazing day!
August 09, 2013
I visited this facility
Juniper Village was impersonal. It was assisted living, but I didn't see any qualified nursing staff. I didn't get a sense of hominess and I didn't think the care was going to be sufficient. It wasn't a secured building. I would not put anyone there who had issues with dementia. They should improve on their safety.
April 11, 2012
I visited this facility
The Juniper Village at Cape Coral assisted living facility looked really well-kept from the outside as we drove up. We were looking for a suitable new home for my friend's mother.
Our tour of the outside grounds was lovely; there were flowers and shrubs everywhere, with nice seating areas. The patio areas also had barbeques where they host private and facility parties.
The main foyer had a lovely receiving area, reminiscent of a quaint country home.
The living suites were all a nice size and did not seem cramped. They were also beautifully decorated.Each unit had individually controlled temperatures. The kitchens all had ample counter space and appliances.
Events and outings scheduled include anything you can imagine - from restaurants, to art museums, the library, local films and crafts, fine dining and theater. They also host monthly birthday parties for residents at the facility which they encourage friends and family to attend.
The communal areas all had interesting activities occurring, from reading to games and resident interactions. It was clear that the residents enjoy living here.
The dining areas have many options. From more intimate to communal dining, resident can choose whatever they like - in addition to hosting guests in their own spaces. The food choices looked nutritious and delicious, as well as the regular snacks - offered continually.
The residents are encouraged to enjoy physical activity as much as possible. They have exercise classes such as yoga and aerobics, or use the weight training and other equipment. They may also enjoy the outer walk ways around the building.
All of the resident's needs appear to be met easily and efficiently, in a friendly and caring manner. This is a thoughtfully designed facility with caring and attentive staff.
Costs for The Opal of Cape Coral
Services and Amenities of The Opal of Cape Coral
Costs
- Rent Plus Care Fees
- Entry Fee
- Assisted Living Starting At: $2310/month
Room and housing options
- Studio Apartments
- Housing Extra: Shared Living
General
- Resident Capacity: 100
- Pets: Small Pets Allowed
Licenses
- Licenses: Assisted Living Facility #7753
- State Licenses: 7753
About The Opal of Cape Coral
At The Opal At Cape Coral, we celebrate the lives of each of our residents as we feel that each person contributes to the wholesomeness and vibrancy of our community. We therefore strive to create a welcoming and nurturing environment to ensure the comfort, happiness, and peace of mind of all of our residents. Our dedicated staff cultivate a feeling of camaraderie between them and our residents which creates a family unity while at the same time promoting their independence and individuality. Live music, bingo, art workshops, church services, exercise, movie night, and ice cream social, are just a few to name the plethora of activities which are offered at The Opal to allow our residents to maintain an active and engaging lifestyle.
We also recognize the importance of integrated and coordinated medical care to enhance the quality of life for our residents. We are constantly working on ways to improve our clinical care to facilitate the best functionality, with excellent outcomes. Our wellness program is maintained via an electronic health records system which is integrated with our community health care providers so we can efficiently coordinate the best possible healthcare services for our residents.
Family is very important to us and is always welcome at The Opal. We believe that loved ones contribute immensely to the wellbeing of their patriarchs and matriarchs. Therefore, we host a number of special activities, family days, and seminars throughout the year to bring our community together with their families, and share quality time together will engaged in common interests.
We understand that choosing a senior living facility is not easy. Your loved one has unique needs and the healthcare maze a challenging to navigate...let us be your resource!
We focus on building meaningful, compassionate relationships with both our residents and staff to ensure that the best possible care is provided.
Wellness Planning
Residents can take part in any of our wellness programs; these programs are designed for the daily well being of our residents.
Medication Assistance
Assistance is available for our residents who need a little help with the handling and consumption of their medications.
Emergency Response System
We have an Emergency Response System in place if and when in time it
Amenities
- 24-Hour Staff
- Furnished Suites
- Movie Room
- Activity & Game Room
- Scheduled Transportation
- Cable, Wifi, and Phone
- Beauty & Barber Salon
- Refrigerator & Microwave
- Room Amenities
Thank you for your interest at The Opal At Cape Coral. Please give us a call to schedule a free tour.
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